Wells Lodge Nursing Home is a flexible twenty-two capacity service, welcoming elderly care and short-term respite needs, thanks to the efforts of a talented team of professionals.
Carers are trained in carrying out personalised services, supporting active lifestyles and keep strong links with related health professionals.
The provider has a good inspection record and values the reputation of its business amongst the communities that value and deserve effective care.
Wells Lodge Nursing Home has a Review Score of 9.9 (9.923) out of 10, based on 17 reviews in the last 2 years. Over all time Wells Lodge Nursing Home has 78 reviews.
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Reviewer Connection to Wells Lodge Nursing Home
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Review from A L (Resident) published on 5 June 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I was treated very kindly by all staff at all times.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you very much for the support.
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Review from Rebecca S (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I am so thankful for this home. The management and staff have been so kind, understanding and helpful. I love their cheerful attitude and how they interact with the residents. They seem to work well together as a team.
Recently it was my father's birthday and they went above and beyond.
Very thankful.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
How very pleasing to hear your views. Thank you.
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Review from Jackie L (Friend of Resident) published on 12 April 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
When visiting, the staff were very friendly to me and helpful - always a smile to greet you. A very nice place to stay in if you had to and food very good.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am so pleased to hear your views.
Thank you.
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Review from Pamela B (Friend of Resident) published on 11 April 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I am very pleased with the care my friend is getting.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for such a positive review.
Much appreciated.
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Review from Kenneth T (Brother of Resident) published on 8 April 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My sister is treated professionally and very kindly.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for the support and I am delighted you are so happy.
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Review from Norman S (Husband of Resident) published on 25 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
I have experienced both care homes and nursing homes. I congratulate Wells Lodge Nursing Home. In my view, they have got everything right. "Second to none".
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much, it is always reassuring to hear the views of people experienced with care homes.
Best wishes.
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Review from Linda B (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
On arrival to view this property I became aware of the tranquil atmosphere and detected no odour as I was given the advice to detect. The member of staff showing me around led me but was not pushy in any way and gave me space to form my own opinion. The decor was classic, good quality and the colours
seemed to enhance my mood, even though this was a task I was dreading. My dad's final address - but all seemed very uplifting and positive and my sister and I became very pleased with our choice.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am very pleased the home didn't smell and agree this is a wonderful and easy way of assessing a home.
Thank you for your support.
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Review from Marion G (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father came here in October 2018 straight from hospital. It had been a long journey of falls and infections at home and the time had come to find a nursing home. I already knew of it from other people and was relieved there was a room available. From day one I knew my father would get the best of
treatment and care. But also the attention to detail, professionalism and kindness has helped my family no end.
We have said how much we have enjoyed visiting my father here. Sadly, he passed away this week in his lovely room with all the kindness and expertise of all the staff and I feel comforted it was done as it should be.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your lovely words of support and we are so happy to have given you such assurance.
We are very sorry for your loss.
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Review from Paul S (Friend of Resident) published on 3 January 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We always arrive without warning and are given a cheerful welcome. The house is spotless and fresh.
Our friend is well cared for by the attentive staff. Every visit is a pleasure.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
We are so pleased you find the home so welcoming on your visits.
Thank you for taking the time to let us know your thoughts.
Best wishes.
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Review from J M (Wife of Resident) published on 10 December 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
The staff are always welcoming and helpful.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your support. Positive reviews are wonderful for the care team to read.
Much appreciated.
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Review from Maria H (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My dad was very well looked after in the last few days of his life, very caring people around him and lovely and clean home, well looked after. Could not fault Wells Lodge as we visited every day and all family were made welcome and staff were amazing.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your kind words at what must be a difficult time.
We are very sorry for your loss and the staff wish you and the family well.
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Review from Patricia M (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We as a family, recommend Wells Lodge for the best care a person could have. All the staff have done their best for our dad in every possible way. We as a family, visited every day and were always welcome. Dad had a warm lovely room, where he was happy looking out over the garden at birds and squirrels.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your very kind and positive assessment of Wells Lodge.
We really appreciate your taking the time.
Best wishes.
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Review from L H (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
The staff were welcoming and completely encouraged my father to regain his independence. I feel their support and care have played a key role in him now being able to return home, this following many weeks in the hospital.
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Review from Mohamed P (Partner of Resident) published on 11 May 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Nursing and incontinent care, excellent. Comfort care, very good. Pleasing to patients. Cleanliness, very high standard. Patients wishes are treated with dignity.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your kind and positive words of support.
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Review from Barbara P (Wife of Resident) published on 9 May 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have found the managers, nursing staff and carers are all very good. The entertainment staff also. The facilities, cleanliness stimulation. Where the nursing home is situated are all excellent. I have also found the care of residents excellent. The gardens are well cared for and weather permitting
residents can sit outside. It is a place I would like to spend when my time came.
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Review from I M (Friend of Resident) published on 22 February 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
When I visit a resident at least twice a month, the staff are so friendly and welcoming, but more importantly, they are lovely with the residents, gentle, fun, very patient and always create a positive atmosphere. They pay attention to detail and ensure dignity is preserved. Hygiene in the building
is of a high standard.
Reply from Paul Burns, Managing Director at Wells Lodge Nursing Home
Thank you for your kind words of support for the staff at Wells Lodge. This really matters and is much appreciated.
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Review from Barry A (Son of Resident) published on 27 June 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
On behalf of the rest of my family, I would like to thank the entire staff from top to bottom for the excellent care that our Mum received during her time at Wells Lodge. The standard of care and attention to her needs were first class. Many Thanks.
Reply from Paul Burns, Managing Director at Wells Lodge Nursing Home
Thank you for your wonderful words of support for the staff.
This will mean a lot.
Best wishes.
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Review from Susan A (Daughter of Resident) published on 27 June 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother was only in Wells Lodge for 3 weeks. The outstanding level of care she received was magnificent. Every member of staff was excellent. She received the highest standard of care and was given the greatest of dignity.
I cannot thank every single person enough for what they did for my Mum.
Thank You. Thank You. Thank You.
In these times when all we hear are the negatives about care homes, my faith has been restored in the knowledge that there are places who are not solely out for money, and where their sole concern is for the resident and not their shareholders/owners.
I will recommend Wells Lodge to everyone.
Reply from Paul Burns, Managing Director at Wells Lodge Nursing Home
How lovely to hear such a positive experience. Thank you for making the time to recommend us since these things do matter and are very important to the staff.
Thank you.
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Current Review Score: 9.9 (9.923)
Overview of Review Score
The Review Score of 9.9 (9.923) out of 10 for Wells Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Wells Lodge Nursing Home is calculated as follows:
(
(180 Excellents x 5)
+
(15 Goods x 4)
)
÷ 195 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wells Lodge Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 22 registered maximum number of service users is 4.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hannah has been working in the healthcare sector for 11 years now and has a strong clinical background with her previous experiences and qualifications. She believes that everybody deserves to be treated as if they are part of a family and offers a homely atmosphere in both homes, where dedicated staff commit their innate passion for care. Hannah is passionate about adult social care and supporting individuals within her team to achieve positive outcomes and promotes a culture where employees are treated and valued for their contributions.
Hannah is a visible leader and has an open-door policy for everybody who would like to suggest ideas to maintain high-quality care which is person-centred. Both homes promote dignity and maintain the independence of each individual and treat them with utmost respect based on multi-cultural values within the homes.
Emma Sheriff
Job Title: Care Quality Director
Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.
