Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
Westbank is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking is available on site
Westbank Care Home has a Review Score of 9.8 (9.819) out of 10, based on 13 reviews in the last 2 years. Over all time Westbank Care Home has 31 reviews.
Review from S W (Daughter of Resident) published on 20 December 2024
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5.0 out of 5
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Review from Mike J (Son of Resident) published on 20 December 2024
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5.0 out of 5
Reply from Steve fullick, Home Manager at Westbank Care Home
Thank you for your kind words. It is a pleasure to look after your mum. Best wishes.
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Review from Carol H (Daughter of Resident) published on 19 December 2024
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5.0 out of 5
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Review from Lisa M (Daughter of Resident) published on 19 December 2024
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5.0 out of 5
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Review from Robert H (Son of Resident) published on 17 December 2024
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5.0 out of 5
Reply from Steve fullick, Home Manager at Westbank Care Home
Thanks for your feedback. It is a pleasure to care for your mum. Best Wishes.
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Review from Alan P (Husband of Resident) published on 17 December 2024
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5.0 out of 5
Reply from Steve fullick, Home manager at Westbank Care Home
Thank you for your feedback, it is a pleasure to care for your wife. Best wishes.
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Review from Annabel N (Daughter of Resident) published on 14 March 2024
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5.0 out of 5
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care Home
Thank you for such a lovely message. Your Mum was a big part of our home and a joy to care for.
With very best wishes from the manager and the whole team
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Review from Kathy H (Daughter of Resident) published on 27 February 2024
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5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Westbank Care Home
Thank you for your kind words about our team at Westbank. It was a pleasure to be a part of your father's journey and he is missed dearly by our team.
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Review from L S (Daughter of Resident) published on 17 October 2023
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4.0 out of 5
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Review from D V (Daughter of Resident) published on 9 October 2023
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5.0 out of 5
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Review from Teresa T (Daughter of Resident) published on 13 September 2023
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5.0 out of 5
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Review from Charles F (Brother of Resident) published on 30 June 2023
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5.0 out of 5
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Review from Ian T (Son of Resident) published on 16 April 2023
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5.0 out of 5
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Review from Jonathan F (Son of Resident) published on 10 January 2023
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5.0 out of 5
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Review from Jane M (Daughter of Resident) published on 13 September 2021
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5.0 out of 5
Reply from Phillip Smith, Managing Director at Westbank Care Home
Many Thanks for your kind and positive review. We will share the review with the team at Westbank, who I know will be delighted.
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Review from Ian O (Nephew of Resident) published on 17 July 2020
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5.0 out of 5
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Review from Lynette J (Sister-in-law of Resident) published on 22 June 2020
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5.0 out of 5
Reply from Phillip Smith, Managing Director at Westbank Care Home
Thank you for your review regarding your sister-in-laws time at Westbank. I am so glad she enjoyed the food and activities, and I also enjoyed colouring and dancing with her! Thank you again.
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Review from Jan B (Son of Resident) published on 22 June 2020
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5.0 out of 5
Reply from Phillip Smith, Managing Director at Westbank Care Home
Thank you for your positive review of Westbank. We really appreciate the feedback, and I will ensure the team at Westbank are told of your kind words.
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Review from Clive T (Husband of Resident) published on 16 June 2020
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5.0 out of 5
Reply from Phillip Smith, Managing Director at Westbank Care Home
Many thanks for your lovely feedback. I am so glad the team have been able to provide comfort during this most difficult period. I sincerely hope we will be able to allow visitors again soon. Thank you so much again.
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Review from J K (Son of Resident) published on 15 June 2020
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5.0 out of 5
Reply from Phillip Smith, Managing Director at Westbank Care Home
Many thanks for your very kind words and feedback. I am very proud of the team and I will ensure your lovely feedback is passed on to them all.
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The Review Score of 9.8 (9.819) out of 10 for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.819 for Westbank Care Home is calculated as follows: ( (125 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 149 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westbank Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
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Job Title: Home Manager
Joined: 2024
With over 25 years of experience in the health and social care sector, Steve Fullick brings a wealth of knowledge and strategic expertise to his role at Aurem Care. Beginning his career as a support worker, Steve has since worked across the NHS, private, and third sectors, managing services that cater to a diverse range of needs, including learning and physical disabilities, epilepsy, autism, complex health needs, and dementia.
Steve qualified as a Social Worker in 2010 and holds a CMI Level 7 Diploma in Strategic Leadership and Management, showcasing his commitment to continuous professional development and excellence in leadership. His career has been defined by his proactive approach to managing services, and maintaining high standards of compliance and quality across multiple sites.
Steve excels in building strong relationships with local Integrated Care Boards (ICBs), ensuring seamless service delivery aligned with organisational goals. His leadership style is people-focused, aiming to empower and develop his team, fostering an environment of holistic, person-centred support that leads to positive outcomes for residents.
At Westbank Care Home, Steve’s extensive experience and dedication to high-quality care make him an invaluable leader, fully aligned with the values of Aurem Care.
Job Title: Administrator
Jane brings over 20 years of experience as an Administrator in care homes, underpinned by her academic foundation in Administrative Procedures. Her Higher National Diploma in this field has equipped her with the skills necessary to efficiently manage the administrative aspects of Westbank Care Home, ensuring everything operates seamlessly.
At Westbank, Jane is more than just an Administrator; she's a vital part of our team. Her dedication to creating a positive atmosphere is evident in her approach to work. She takes great pride in contributing to a setting where all staff members work collaboratively to ensure the happiness and well-being of our residents.
Outside of her professional life, Jane is a grandmother to twin grandsons, with whom she loves spending time, especially engaging in creative activities. Her role as a grandparent brings a special understanding and empathy to her interactions with the families and residents at Westbank.
Jane's interests extend to gardening and travelling, activities that not only provide her with personal fulfilment but also enhance her connection with the world around her. Her love for nature and new experiences brings a refreshing perspective to her role at Westbank.
Additionally, Jane's commitment to making a difference reaches beyond her immediate community. She runs a charity, the Sevenoaks Kenya Education Trust (SKET), dedicated to supporting young adults in Kenya to complete their secondary education. This charitable work reflects her deep-seated values of giving back and supporting education.
At Westbank Care Home, Jane's work ethic, combined with her diverse interests and commitment to community service, contribute to the warm, efficient, and caring environment that we cherish. Her role is integral to the smooth operation of our home and the creation of a space where residents can thrive and feel valued.
Job Title: Nurse
Frankie, a committed member of our nursing team at Westbank Care Home, embarked on her nursing training in 2019. Prior to this, she dedicated 15 years as a Carer, both in a hospital setting and within the community. This extensive background has equipped her with a deep understanding of patient needs and the nuances of healthcare delivery.
At Westbank, Frankie has found her true calling. She appreciates the opportunity to build close relationships with our residents and their families. This connection allows her to practice nursing in a holistic manner, focusing on the overall well-being of residents, a contrast to the fast-paced discharge system she experienced in hospital settings.
One of Frankie's key strengths is her expertise in wound care, demonstrating skill and compassion in managing the health challenges of residents, especially when they are unwell. Her proficiency in this area is a vital asset to our team, ensuring high standards of clinical care for all residents.
Outside of her professional life, Frankie has a love for shopping. This interest not only serves as a personal passion but also helps her to stay connected with the world outside of healthcare, bringing a sense of balance and joy to her life.
Frankie's role at Westbank is more than just a job; it's a commitment to caring for our residents as individuals and understanding their histories, preferences, and needs. Her approach to nursing enhances the supportive and personalised care environment that we pride ourselves on at Westbank Care Home.
Job Title: Well-being Coordinator
Joined: 2019
Sophie, our Wellbeing Coordinator at Westbank Care Home, brings a vibrant mix of creativity and care to our team. With a degree in dance, her journey began as a community dance practitioner, where she worked with both adults and children with diverse needs. This experience honed her skills in using movement and dance as a medium for expression and connection.
Discovering a passion for working with residents in care homes, Sophie found that her unique skills were perfectly suited to this environment. Since starting at Westbank in 2019, she has become an integral part of our community, enriching the lives of our residents with her enthusiasm and innovative approach to wellbeing activities.
Sophie's ability to balance her professional responsibilities with her personal life is admirable. She has welcomed two children into her family during her time at Westbank, demonstrating her remarkable ability to harmoniously manage her family commitments and her dedication to our residents.
Her love for dance continues beyond her professional role. Sophie enjoys dancing in her spare time and frequently visits the theatre, keeping her passion alive and bringing fresh inspiration to her work at Westbank. Her artistic flair and cultural interests add a unique dimension to the well-being programs she develops for our residents, offering them engaging and stimulating experiences.
At Westbank Care Home, Sophie's role is about more than just organising activities; it's about fostering a sense of joy, engagement, and community among our residents.
She plays a crucial role in creating a vibrant, stimulating, and caring environment, perfectly aligning with the Aurem Care ethos of enhancing the quality of life for those we care for.
