Westbrook House

150 Canterbury Road, Westbrook, Margate CT9 5DD
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8.1 3 Reviews
  • Westbrook House, Margate
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Care Provided by Westbrook House

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Deborah Ford (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

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Westbrook House Reviews (3)

8.1

Westbrook House has a Review Score of 8.1 (8.083) out of 10, based on 1 reviews in the last 2 years. Over all time Westbrook House has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
0
0
1
2

Review from Derek G (Husband of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care and was called this morning to say that whilst bathing my wife they had spotted a potential DVT.
They spoke to Doctor on our behalf and then asked if I could take her into A and E to be checked over and it turned out that they were right and she needed further treatment.
I
shan’t name names but I honestly feel that this is a caring environment with committed staff.

Reply from Deborah Ford, Registered Manager at Westbrook House

Thank you for your kind words, your review has been shared with the team and I would agree with your comments. I feel proud to be supported by a team of dedicated, supportive and caring staff team.


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Review from Susan S (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is regularly in respite - she has always been treated with such care and kindness. Her specific cares and wishes are always taken into account. She is always clean and looks happy when we visit.
We are always made most welcome by the staff. We felt the Covid pandemic was well handled and
Mother was protected and cared for in difficult circumstances.
Having to book appointments to ensure the home is not overwhelmed with visitors is sensible, as is the fact that the staff recognise we all come from quite a long distance to visit and accommodate us with a nice visiting area and a cup of tea. Overall, we are very happy with the service, the home and the staff.

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Review from Elaine J (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was taken into their care in February of 2021.
Whilst there, she witnessed staff arguing, in front of her, with regards to if they should or should not call an emergency ambulance for her.
Also, they wouldn't help her take a drink of water (she was too weak to lift the cup), and told her
to try!
Sadly, my mother passed away.

Reply from Deborah Ford, Registered Manager at Westbrook House

At the time of this complaint Westbrook House was split into two and had a social care registration and a health registration with CQC. This reviewer's mother was in the care of a local health trust, a service occupying part of the building supporting the local acute hospital with discharges and not the social care part of the service. I did at the time contact this reviewer and explain the situation and that this regrettable incident was not my staff. We give her contact details of managers who were supporting staff on the unit her mother was residing at the time. I hope she managed to get answers and explanations to the concerns she raised.


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Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Westbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Westbrook House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.083 Points relating to the number of positive Reviews for Westbrook House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 1 Positive Reviews ÷ 12 = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Westbrook House

What types of Care is Westbrook House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westbrook House have?

There are 60 Single Rooms.

How far is Westbrook House to the centre of Margate?

1.4 mile(s) as the crow flies, distance by road may be significantly further.