West View Integrated Care Centre

Plummers Lane, Tenterden TN30 6TX
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8.1 4 Reviews
  • West View Integrated Care Centre, Tenterden
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Care Provided by West View Integrated Care Centre

  • Type of Service
    • Nursing Home
  • Local Authority Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Douglas Chiweda (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (30)

Facilities

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West View Integrated Care Centre Reviews (4)

8.1

West View Integrated Care Centre has a Review Score of 8.1 (8.076) out of 10, based on 1 reviews in the last 2 years. Over all time West View Integrated Care Centre has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
0
1
3

Review from E B (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely place, my mum recently stayed here whilst a care package was put in place at her home. The staff are all extremely kind and caring, the facilities are great, cannot praise the care highly enough. Thank you lovely staff on Wittersham for your kindness to my mum.

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Review from Paul K (Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my heartfelt gratitude and thanks on behalf of both myself and my wife (for the wonderful care we both received from everyone at West View), during my stay at the Step-Down unit in the Benenden East Ward. The staff are both totally professional and compassionate. Our needs were
not only met, but exceeded with nothing less than kindness dignity and respect. Nothing was too much trouble and all of the staff were kind and caring towards myself and my wife at all times.

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Review from Katie H (Daughter of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had exceptional care, kindness and rehabilitation at West View.
Cannot praise highly enough.
Many thanks to all the staff.

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Review from Lynne G (Daughter of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my heartfelt gratitude on behalf of myself and my family for the wonderful care my mother received in The Lindens Unit. The staff are both professional and compassionate. Mums needs were met with nothing but kindness and respect for her dignity. Nothing was too much trouble
and the staff were kind and caring towards myself and my family.

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Current Review Score: 8.1 (8.076)

Overview of Review Score

The Review Score of 8.1 (8.076) out of 10 for West View Integrated Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for West View Integrated Care Centre is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for West View Integrated Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about West View Integrated Care Centre

What types of Care is West View Integrated Care Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West View Integrated Care Centre have?

There are 30 Single Rooms.

How far is West View Integrated Care Centre to the centre of Tenterden?

0.6 mile(s) as the crow flies, distance by road may be significantly further.