Whitstable Nursing Home

The Old Vicarage, 28 West Cliff, Whitstable CT5 1DN
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9.5 37 Reviews
  • Whitstable Nursing Home, Whitstable
Situated within the town centre, overlooking a golf course Whitstable Nursing Home affords easy access to the seafront and other local amenities. The home has its own unique character presenting a home like environment for service users to enjoy.

24hr Registered Nurse cover provides care to meet the individual needs of service users assessed as requiring a Nursing and Dementia care environment.

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Care Provided by Whitstable Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kate Green (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Whitstable Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Whitstable Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Whitstable Nursing Home Reviews (37)

Total of 37, showing 1-20
9.5

Whitstable Nursing Home has a Review Score of 9.5 (9.455) out of 10, based on 14 reviews in the last 2 years. Over all time Whitstable Nursing Home has 37 reviews.

Overall Experience

  • 22
  • 14
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  • 1

Date Published

37
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23

Review from K V (Respite Resident) assisted by family/friend published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed in WNH for approximately 8 weeks for respite care following a bad broken shoulder bone and needing 24 hour support.
Overall the care was good with particular individuals exceptional. Generally I was made to feel welcome and all the staff team made time to cheer the day up.
The nursing care
was good, the kitchen, laundry and cleaning staff were hard working and versatile.

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Review from J C (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my mother in a nursing home was a difficult but necessary decision. She has been in the home for nearly three years and we have been delighted with her care. As her health conditions have progressed, the team have adapted to changing needs. Beyond great clinical care, the staff have been kind
and professional, treating Mum like a family member. We are delighted that we chose Whitstable Nursing Home.

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Review from D B (Son-in-law of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive location and appearance from the outside. Great staff are friendly, helpful, kind and considerate. Good facilities, events and plenty of staff on hand to provide support.

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Review from Valerie A (Friend of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with this home each time I have visited my good friend.

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Review from Linda C (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Whitstable Nursing Home for 2.5 years now and throughout that time every care standard, staff and overall friendly, family feel of the home has been exceptional. As an ex-registered mental health nurse who was based in the community and had to visit dozens of nursing and residential
homes on a regular basis, I more than understand the pressures of intensive caregiving and this home has always delivered amazing care to both my mother and other residents on a consistent basis. I cannot thank everyone here enough for the ongoing outstanding care they are giving to Mum.

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Review from A H (Daughter of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After reading all your glowing reports was very shocked as our relative was admitted here for a short while, her care was not as you have described. She had food put in drawers and over the other side of the room so she could not reach, by staff. She was not sat up until staff asked to do, and the staff
had to be asked to help her sit out.
She was often found in uncomfortable sleeping positions, not getting the help she deserved. I found her heart medications on the floor of her room. She was injured here during care where staff failed to send her to the hospital for a leg haematoma, staff would not admit to how it happened, this injury and total lack of care has caused our relative almost a year of absolute pain and discomfort. It's a shame our relative went here as she would not have been injured, no one cared enough to send her to the hospital for the correct treatment. Staff qualifications and skills need reassessing and the ones who severely injured our relative need sacking.

Reply from Kate Green, Manager at Whitstable Nursing Home

I am sorry that you were not happy with the service provided by Whitstable Nursing Home. We always aim to work closely with relatives of our residents and on this occasion, your concerns were discussed with you and Social Services using our existing open-door policy and complaints procedure. We value your feedback and are committed to learning from this experience.


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Review from Shirley C (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy. Staff are very helpful and caring. Very friendly atmosphere. Due to staff, us visitors are treated very well. It seems to be like one big family.

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Review from A B (Wife of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the home warm and comfortable and the food is prepared suitably for my husband's Parkinson's symptoms. The staff from management to carers cook and cleaning/laundry staff have all been friendly and approachable.
Well done Whitstable Nursing Home! Thank you.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind words, it is a pleasure to care for your husband and to have met you in the process.


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Review from Karen F (Friend of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely with a very good atmosphere. Staff are always on hand and professional. Residents are never alone and staff are always doing, never just sitting around. The home is warm and inviting and feels like a real home.

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Review from J T (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent a year living at Whitstable Nursing Home. I live locally and visited almost every day. I got to know the staff and observed their care and interactions. My mother needed nursing care but was also able to articulate her needs. She and I both agree that the standard of care was good. The
staff team was stable which enabled relationships to develop. The nurses were exceptional in tailoring her care and needs, responding to her requests and wishes. I felt assured that she was safe and cared for.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your lovely words. All the best for 2024.


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Review from Derek H (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was not there long, the care of mum and myself was just fantastic. Would recommend this home to anyone. The staff were so helpful, and caring and nothing was a problem. They kept me informed of everything.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind comments, it was a pleasure if only for a short while.


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Review from Daren W (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only a resident for 2 months before she passed away. We as a family cannot praise and be more thankful for the care she received. We have to give a special mention to the management team, absolutely brilliant and professional when it came to Mum's passing, and also to every other
member of staff, all are excellent.

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Review from D A (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in your home and the family feel she's being well looked after. The staff have a lovely friendly feel amongst themselves. They work as a team. My mum would tell me if things were not right. Mark my words she's happy.

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Review from Lorraine S (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unable to care for Dad at home. A bed became available at Whitstable Nursing Home. The best decision/necessity ever made.
They are amazing, fantastic, brilliant, wonderful - etc etc.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you very much for your kind comments. We all agree it is a pleasure to have your Dad here with us.


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Review from Nancy D (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I personally feel that the patients should get homemade cakes in the afternoon, not just biscuits as most have a job to eat. Instead of the cook being on their mobile phone, could spend the time making or baking cakes, I know the patients would appreciate this as biscuits are hard for them, the cakes
would be a lot softer for them.
The home is well-run, very clean. Staff very good.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your recent review. I can confirm that there is a variety of snacks on offer throughout the week that the residents enjoy and have passed your comments on to the kitchen staff. All staff are aware of the policy regarding the use of their mobile phones while at work but I have reminded them all today.


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Review from Susan B (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, the staff always happy to help. Nothing is too much trouble. All staff are amazing with the residents and wonderful caring nurses.

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Review from Laurie B (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Whitstable Nursing Home two weeks ago. Myself, family and her care worker saw her today. What a change in Mum! She looked settled and happy, very animated (previously suffering from depression). Mum looked well cared for and the staff could not be more caring.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your lovely review. It is a pleasure to care for your mum and her wonderful sense of humour always brightens our day!


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Review from W A (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Whitstable Nursing Home for nearly two years. Prior to lockdown, family were allowed to visit daily and were always welcomed, and all of our questions regarding her care were always answered. Any minor issues were always dealt with promptly and professionally. We were very pleased with
Mum's care, especially as she was unable to get out of bed. All management and staff were professional, caring and supportive throughout her stay. During Covid lockdown, visiting was stopped, but staff always welcomed daily visits/chats at the door to discuss how Mum was, which was a great comfort to my dad and I. A very big thank you to everyone at Whitstable Nursing Home from all of the family.

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Review from Donna E (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother was admitted to Whitstable Nursing Home over a year ago following a fall in her home which meant she was no longer able to live alone. This was a very distressing time for her knowing she was going to have to leave her home. The minute we entered the home we knew mum would be happy
and safe. My mother has been at Whitstable Care Home for over a year now. Whenever I visit my mother I find the staff are very friendly, welcoming and always cheerful and willing to spend time for a chat. The care which my mother has received has been excellent, she is treated with kindness, caring and especially dignity which seems to make her feel relaxed, happy and safe. I would highly recommend Whitstable Nursing Home.

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Review from M J (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home, exactly what Whitstable Nursing Home is. The care given to my Mum was simply the best. The staff talked to my Mum like family. Every minute of every day my Mum was treated so kindly. First name terms all the time. Nothing was any trouble. Whatever food my Mum asked for she got, which was excellent.
Very suitable for the age group. I simply cannot praise this place enough. 200 words not enough. Thank you to all at Whitstable Nursing Home for looking after my beloved Mum.

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Current Review Score: 9.5 (9.455)

Overview of Review Score

The Review Score of 9.5 (9.455) out of 10 for Whitstable Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.455 for Whitstable Nursing Home is calculated as follows: ( (115 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 165 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitstable Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Katherine

Katherine Green

Job Title: Registered Manager

Joined: 2008

I have worked at Whitstable Nursing Home since 2008. I have been a qualified RGN for 11 years and have worked at K&C Hospital on several wards, stroke unit, elderly rehab and general medicine. I am very Passionate about high standards of care at Whitstable, and I am very proud of the team I have around me. I am forever striving to find new ways of shaping the Care we provide at Whitstable, to ensure that it is a place where every individual living here can be proud to call home.


Frequently Asked Questions about Whitstable Nursing Home

What types of Care is Whitstable Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitstable Nursing Home provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whitstable Nursing Home have?

There are 20 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Whitstable Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitstable Nursing Home to the centre of Whitstable?

0.4 mile(s) as the crow flies, distance by road may be significantly further.