Review from M J (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

A home, exactly what Whitstable Nursing Home is. The care given to my Mum was simply the best. The staff talked to my Mum like family. Every minute of every day my Mum was treated so kindly. First name terms all the time. Nothing was any trouble. Whatever food my Mum asked for she got, which was excellent.

Very suitable for the age group. I simply cannot praise this place enough. 200 words not enough. Thank you to all at Whitstable Nursing Home for looking after my beloved Mum.

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Review from Christine S (Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

In my opinion, this nursing home is very clean and odour free. The staff are very caring, friendly and helpful. The residents seem happy but sometimes a little bored. The carer in charge of activities is marvellous but needs help.

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Review from M S (Relative of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

A quality home offering excellent care and facilities. Always staff on hand to answer any questions. What was really nice, but noticeable in other homes, no nasty smell ie., urine or food.

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Review from Bruce T (Brother-in-law of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

This home is excellent and staff excellent cannot praise them enough.

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Review from Lisa B (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother came to this home in October 2018. From this first day, she was treated with care and dignity from all members of management and staff. No problem was too small for them all to be helpful with, right from the manager, down to the domestic staff and everyone in between. The nurses and carers

have very high standards and always done everything with a smile and a laugh to make my mother as happy as possible. I would also like to mention the staff in the kitchen, as nothing was too much trouble for them. My mother was very lucky to have been with such caring people.

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Review from Susan G (Daughter-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

It is with pleasure we are able to write and give a positive review. We are very impressed with the overall care/nursing service being given to our Mum. Her room is always spotless and tidy as is she. The staff (all), manager, carers, cleaners and kitchen staff have built up a rapport with Mum slowly

and gently as they are aware her dementia takes her on various journeys daily. The atmosphere is excellent, light, friendly, added to this is their approach to us, the family, realising it has been an emotional time. The support has been welcome, they are always stressing this is Mum's new home and they want and encourage us to use it as such. Thank you and carry on with the amazing work.

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Review from Jill T (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother was cared for in the last 3 months of her life in Whitstable Nursing Home. The staff made her last months a happy experience and looked after her very well.
The support and friendship they showed my family and myself made the whole experience a positive one and their kindness was really appreciated

at this difficult time.

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Review from A F (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience

Overall the care provided is very good, the carers are generally considerate, gentle, well-trained and treat residents with dignity. Some are extraordinarily kind. There is sometimes a lack of consistency and perhaps shortage of staff which means, for example, they don't have enough time to encourage

an incapacitated resident (my elderly father, bed-ridden with 5th stage Parkinsons) to drink enough fluids, leading to dehydration. Particularly during this summer, this should take priority.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind review. It was nice chatting with you at the recent residents/relatives meeting where your concerns were raised regarding fluid intake and the hot weather. I do hope I was able to reassure you at the time and I can confirm that all staff have been made aware of your concern and the importance of increased fluid intake has been reiterated.

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Review from M W (Sister of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

My brother is as happy as he can be since being in the home.
The carers look after him, his clothes look good.
They are doing a good job.

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Review from Susan G (Daughter-in-law of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience

My mother in law was very well looked after with care and compassion by all the staff. The home has a wonderfully warm and welcoming feeling. The staff are so very caring and cheerful, always have a smile for everyone.

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Review from Dave B (Son of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience

Excellent staff with a very caring day to day routine. My dad was very comfortable and not in pain throughout his palliative care. My thanks and thanks from the rest of the family.

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Review from Alex W (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

The care staff were very good at helping my mother to transition from independent living in a care community. The care staff have been friendly and warm and welcoming. They have been quick in dealing with emotional and medical issues. They have been flexible and accommodated my mother's dietary and

personality issues.

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Review from M F (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

A real home from home. All the staff are friendly, caring and so helpful. My dad is relaxed, happy and comfortable. The food is very good. He is cared for so much better than I could at home. The staff have kept us informed all the time and really care about my dad.

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Review from Wendy O (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother has resided in Whitstable Nursing Home for the past year. She has improved greatly in health and wellbeing which is due to the ongoing dedication, care and support given by all the staff. Nothing is too much trouble. Any health issues are acted on promptly and I am kept informed. Various stimulating

sessions take place and the home often arranges to have outside entertainment come in, public holidays are celebrated with enthusiasm when visiting my mother we are always made welcome.

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Review from Sue (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother had to go into Whitstable Nursing Home in March 2017 as I couldn't look after her anymore, the best thing we ever did.
The staff are so kind to my mum.
She has put on weight and the food is lovely.
The manager is on the ball, any problems are sorted straight away.
It is like a home from

home.
I so enjoy going to see her as I feel all the staff are like my friends.

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Review from Linda (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother has received excellent care since arriving at Whitstable Nursing Home, almost three years ago. My mother appears to be very happy and relaxed. I think that the home provides a very good service and there is a very happy, family atmosphere. The home provides a very good food menu and wonderful

activities. The hard-working staff have great empathy with the residents.

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Review from P C (Brother of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

I find it a very good home with friendly and supportive staff.

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Review from John T (Brother of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience

Since the introduction of social events at the home my sister has shown great improvement and is more relaxed, prior to this she very rarely was dressed and didn't leave her room and seemed lonely.

Reply from Abigail Draper, Events and Marketing Manager at Whitstable Nursing Home

Thank you for your feedback it is very much appreciated and we are glad your sister is enjoying our new leisure and lifestyle programme.
We have lots coming up in the future and the home is currently undergoing refurbishment so you will hopefully see improvements in that area shortly.

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Whitstable Nursing Home

Care Provided by Whitstable Nursing Home

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Funding & Fees Guide for Whitstable Nursing Home

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