Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.6 89 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day.

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Care Provided by Wilmington Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Blessing Adamu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wilmington Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilmington Manor Care Home Reviews (89)

Total of 89, showing 1-20
9.6

Wilmington Manor Care Home has a Review Score of 9.6 (9.633) out of 10, based on 22 reviews in the last 2 years. Over all time Wilmington Manor Care Home has 89 reviews.

Overall Experience

  • 60
  • 26
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Date Published

89
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Review from Amanda W (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum has only been a resident in Wilmington manor Care Home for a week, she has settled in very quickly and seems very happy. My overall experience is excellent, food and activities as well.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care at Wilmington Manor Care Home. We hope to continue providing your loved one with the best possible care.


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Review from Susan H (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was sadly only in the home for a short while, but he was cared for in a professional and friendly manner. The staff: The Manager, the Deputy Manager, the carers along with all the other members of staff were very helpful and did all they could to help my Dad and support us. My mum moved in at
the same time as my Dad and she is doing very well under their care. The team have been understanding and attentive to Mum's needs. The home is very clean and has a homely atmosphere, and always welcomes us as visitors at any time of the day. The food is good and there are some lovely gardens and activities to take part in.

Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care Home

Thank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Wilmington Manor for your stay.


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Review from A Q (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All mum's needs are seen to, and she is cared for in first class. She had a great day with the staff on her birthday. The home is very clean. The food is first class. My mum is showered daily, so she is always clean.

Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care Home

Thank you for your kind words. We hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from Jonathan S (Son of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Wilmington for the last ten months and I cannot fault the wonderful care she received. There is a warm atmosphere in the home and the staff are kind, attentive and sensitive to everyone's needs.
There is a varied and full range of activities available, the communication app is
very useful, and the staff go above and beyond to make the residents and their visiting families feel cared for and welcome. The staff at Wilmington are extremely respectful and operate in a very professional and transparent way.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like "kind, attentive and sensitive to everyone's needs" as well as "staff go above and beyond" being used to describe our care. Hopefully, you will go away from this feeling like your mother received the best possible care. Thank you for choosing Wilmington Manor for her stay.


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Review from Alexia R (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not put your loved one in this home. My poor mother had diabetes and after her stroke she was on level 5 'soft moist diet' as she couldn't swallow properly. On her first night, the nurse served her sandwiches and Mum started choking - my sister said she couldn't eat that kind of food. The
nurse proceeded to look at the notes and asked if she had diabetes and it was the first red flag as it was clear the nurse had not yet read Mum's medical history. Twice she was admitted to Hospital due to high glucose emergencies from the chocolate mousses she had. I discovered an abscess the size of a tennis ball, Paramedics told us she was close to developing sepsis. I discovered the abscess at 3.30pm and Management said that the carer had in fact discovered 'that same morning' but didn't have time to alert the nurse on duty. Surgeons said for an abscess to grow to that size takes weeks if not months! It's something you could not miss if she was receiving appropriate personal care.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

We are very sorry to hear this. The welfare of our residents is a priority across all of our care homes. We can't discuss specific cases or personal details here, but if you could provide us with more information we will be happy to look into this further for you. You're welcome to discuss this directly with the care home - our manager can be contacted on 01322 288746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.


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Review from Tracey P (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 5 weeks in Wilmington Manor for respite care. He had spent just over 2 months prior to that in hospital following a fall (resulting in an arm break) and was rapidly deteriorating. We (the family) were faced with a choice of an Assessment Bed where medical staff would assess his needs following
which a Nursing Home would have most likely been his destination or trialing him at home with a Care Package. We decided to send Dad to Wilmington Manor in the hope that he would improve mentally and physically and then would be better placed to move back home. The improvement was astonishing. He loved the meals and started to put on weight. The staff were absolutely brilliant and we built a good relationship with them all. While Dad was in the care home he met 2 other residents who used to go to Wilmington Manor a couple of times a year (for respite care) and I am not surprised. We will stay in touch with the staff and if Dad needs some respite care in the future, we will know where to go!

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased to hear that you are impressed with the high levels of care provided at Wilmington Manor Care Home. We hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Denise P (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into this care home in January 2024. I can honestly, genuinely say it has become better and better as the months went on. More staff attending and responding to needs. Always friendly and willing to assist. Activities are very good. Even though my mum doesn't participate as she has late-stage
dementia and stays in her room. I often pop down into the lounge and sit and watch. My dog comes in too and residents love stroking him. My sister and I are very pleased with how the house is run. After initial reservations, all this has been reduced to zero.

Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your feedback. We are really pleased to hear you can be comforted and at ease knowing your mum is receiving the best care possible. Please do let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from R S (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Wilmington Manor for 6 months and has settled in well. Dad is happy here and really well looked after and getting the care he really needs. The staff are wonderful, caring, always friendly and respectful.

Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.


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Review from Lisa T (Niece of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at several homes when looking for respite care for my aunt but was instantly drawn to the warmth and homely feel of Wilmington Manor. She has now been a permanent resident for 8 months and all her many care needs have been met in a kind and respectful way. There is also an endless amount of
activities and entertainment on offer to keep residents engaged and happy. The staff at the home are warm, friendly and supportive to the residents and their relatives. I have found the relatives gateway a great way to keep track of how my aunt is doing on the days I am unable to visit. I have always found it easy to communicate with staff and there is always someone to talk to or help with any aspect of my aunt’s care. I would not hesitate to recommend Wilmington Manor to anyone looking for care for their loved one.

Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from M T (Friend of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5* all throughout. Having a friend or relative in a care home is extremely stressful but if I had to pick a care home it would be this one. There is a lot more here than care they generally interact with residents and really do care about them and have fun with them.

Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words, It is always nice to hear from friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.


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Review from J N (Friend of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, couldn't ask for a better team to look after our friend.
They go above an beyond for him an us. Not just the care stuff but everyone at Wilmington, couldn't recommend them enough.

Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We are looking forward to seeing you again.


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Review from Chris H (Husband of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Wilmington Manor for around nine months. In that time our experience has been superb. She is well cared for with any care or medical issues being dealt with immediately. Any such issues are swiftly communicated to me as her husband. She enjoys every meal and we are always
impressed with the choice of good food. Welcoming staff are friendly with good interpersonal skills in dealing with residents and their visitors.


With a wide range of activities such as exercise, painting, craft work and fabric work, the residents have the opportunity to rekindle long-forgotten skills. Some activities are conducted by visiting 'experts' who are excellent at considering the needs of their audience. Entertainment is provided a couple of times a month and proves very popular with residents. The gardens are very well kept and when the weather permits form an excellent backdrop for activities. A well-managed home, I cannot recommend Willmington Manor highly enough.


Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. It is really nice to hear words such as "superb", "friendly" and "excellent" being used to describe both the staff at the home, as well as the activities and gardens. We are pleased you feel so comfortable having your Wife in our home, and hope to continue providing her with the best possible care.


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Review from Sandra C (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mother. Staff very friendly and respectful. My only regret is that we didn’t find this home sooner. Unfortunately, she was only there for a couple of months before she sadly passed away. My mother was very happy there. The food was very good and lovely views from the dining
room into the garden. Highly recommend.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your lovely review. We are sorry your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your mother received the best possible care.


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Review from Linda K (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Wilmington Manor for several years now. Bearing in mind some of the worrying stories you hear on the news about other care homes, during the time she has been there, I have never once had any concerns about her safety. Mum is always treated with dignity and compassion. All
of the staff (from all disciplines) are friendly and engaged with the residents and relatives. The recent refurbishment works have really lifted the ambience of the building, and the garden is also well cared for. The introduction of the IT system, which documents the care Mum has received every day is brilliant – I can log in and see exactly how she’s been (a particular benefit when she recently needed to be monitored more regularly than normal). Nowhere is ever going to be the same as home, but if a care home is required, I would certainly recommend Wilmington Manor. Thank you to everybody there.

Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave such a lovely review. We are so pleased to hear you have felt so at ease with the care Mum has had throughout the years, and it is especially nice to hear words such as "compassion" and "safe" used to describe our home and the care our staff provide. We will certainly pass your comments on to the manager.


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Review from Dawn F (Sister of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother praises the kitchen staff and food. Says it was the best and always cooked well. My experience (sister) was always good and friendly staff.

Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear your brother is enjoying the food at our home and you feel the staff are taking good care of him too. We hope to continue providing your loved one with the best possible care.


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Review from Carol H (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here about 6 weeks ago for a 2 week trial, and has decided to stay permanently. This is a lovely home with a real family feel for residents and visiting relatives.
The care given to Mum so far has been excellent, nothing seems to be too much trouble. All the staff seem to support each other
to ensure the residents are well looked after. They try to make the activities inclusive for as many as possible and work so hard to do so.
The management team are approachable and listens to ideas and suggestions, implementing those that make improvements. On the odd occasion when a problem does arise and it is brought to their attention, they are very quick to act and put things right.
Well done and thank you to everyone at Wilmington Manor.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Wilmington Manor family and we are very pleased to hear you can feel at ease with your Mum in our care. Our resident’s health and well-being are an absolute priority, so it is lovely that your Mum has benefitted from this. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Peter H (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my mum when she came to the nursing home as she previously lived in her home for 66 years. However, it was not long before I realised she was happy here and that the staff are very caring and look after her extremely well. The care is second to none and I am very happy that my mum
is well cared for and her needs are well kept.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your Mum received the best possible care.


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Review from Cathie H (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Wilmington Manor for over 4 years, she has been well looked after. The staff all know her and her likes and dislikes, A few months ago Mum said she felt safe in there, she always enjoys her food if she does not like what is on offer the kitchen staff will always cook something else
she likes. We are very pleased overall.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope she feels like a part of our Wilmington Manor family. We hope to continue providing your mum with the best possible care and we look forward to seeing you again soon.


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Review from P M (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very good and my mum seems happy there which is the main thing for us.
There is not much more to mention really as she has been there for a few years now beginning with respite care at first.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel, and your mum can feel, at ease in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from V J (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to everyone for looking after my dad over the past year. I hope you all realise what a difference you make to not only the residents' lives but to those of their families too. Myself, my family and friends are so grateful for the love, care and friendship you showed
to not only my dad but to us too. Thank you all.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your kind words. We are so pleased to hear that you are grateful for the high level of care that we provide to all of our residents and their relatives. Thank you for choosing Wilmington Manor for your stay.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Wilmington Manor Care Home is calculated as follows: ( (197 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 256 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nursing and residential en-suite bedrooms available.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Wilmington Manor Care Home

What types of Care is Wilmington Manor Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilmington Manor Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wilmington Manor Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Wilmington Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wilmington Manor Care Home to the centre of Dartford?

1.5 mile(s) as the crow flies, distance by road may be significantly further.