Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
Submit a Review
9.6 89 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day.

Show Wilmington Manor Care Home on the Map

Care Provided by Wilmington Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Blessing Adamu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wilmington Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilmington Manor Care Home Reviews (89)

Total of 89, showing 21-40
9.6

Wilmington Manor Care Home has a Review Score of 9.6 (9.633) out of 10, based on 22 reviews in the last 2 years. Over all time Wilmington Manor Care Home has 89 reviews.

Overall Experience

  • 60
  • 26
  • 2
  • 0
  • 1

Date Published

89
1
7
22
67

Review from Helen G (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are friendly and very welcoming and each and every person can not do enough for my mum, they try their hardest to make the experience of being a resident life enrichment, it is important for residents to feel at home, it is really a home from home. Wilmington Manor caters for every
single requirement. The food is exceptional, freshly prepared and cooked on a daily basis, the menu is quite extensive and has a lot of options, a very clean environment and lots of natural daylight.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear that you and your Mum feel like a part of our Wilmington Manor family. Our resident’s health and well-being is our absolute priority so it is lovely that you have experienced this within our care home. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was discharged directly from hospital to Wilmington Manor as she required 24-hour nursing support that could not be provided at her previous care home. In the last 6 months, she has shown significant improvement due to the ongoing care and support by the always professional staff. Initially
confined to bed on medical advice, she is now able to be assisted into a wheeled chair to participate in activities and to dine with other residents. I am entirely happy with every aspect of her care.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear that your Mother has benefitted and improved due to the high levels of care we provide for our residents. Our resident's health and well-being is our absolute priority. Please let us know if there is anything we can do to continue providing your Mother with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We managed to get my dad into Wilmington Manor quickly after we viewed it for him so that he could come out of hospital, but still receive the nursing care he needed as he was no longer able to look after himself and go back home. They paid good attention to him and tried to help get him involved with
the activities, shaved him, fed him when he needed it and made sure he was dressed in clean clothes every day. He was bed bound and the situation changed during his stay with various needs of his but they adapted to what he needed with no issues. He didn't get the chance to stay here long as he was very poorly but we know they really did look after him as best they could and were always so patient and kind.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren K (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Granddad has been looked after here at Wilmington manor since December 2022 and his health has improved massively with the general care from staff. We as a family did not think he had any life expectancy left as he was very frail and weak, however, he is now a different person, has put on weight
looking very well and we as a family see a longer future for him. He has massively changed in the 6 weeks where in the past he has been in and out of the hospital and has now gotten the care he needed from Wilmington Manor Care home The home is in general clean and has a very warm feeling. I feel there could be an improvement with the size of the room. He likes the food in the home and he is just very happy to be here.

Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave your review. It's always nice to hear from family members feeling like their loved one is so well looked for and cared for. We hope to continue providing your Granddad with the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary H (Son of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff are very helpful and caring, under immense pressure, the care given by staff, is superb.
The home is clean and tidy, it is a welcoming home. The management has been so helpful in assisting my father's change of life and attitude.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words. It is always nice to hear words like "very helpful" and "caring" being used to describe our care. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene R (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. Their care towards my father during a very difficult time is second to none. Always available to answer questions, looking out for myself too. Understanding dad's needs and wishes at all times. I'm so pleased we chose this home for dad.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible. Thank you for choosing Wilmington Manor for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here nearly three years and she is settled. Mum said last week she felt safe here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is good to hear that your M
mum feels settled and safe in our care. Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R-H (Daughter-in-law of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, we are pleased with Mum's care and facilities, but being self-funded we feel there is not anything special from the home. Having said that, she is well cared for most of the time in hygiene etc and general health which, to us, is the most important factor.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. We will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob W (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum appears to be happy. Always seems well presented and clean. She would like to be in a chair as she gets uncomfortable being in bed, but the family do understand the risks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your mum's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally happy with Wilmington Manor. I believe it is likely to be one of the best care homes. We have had a couple of issues with missing clothes and the buzzer being left out of reach of the resident, however, the staff are approachable and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care Home

Thank you for your review. We are glad to hear that you are generally happy with the care provided at Wilmington Manor. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nik W (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old mother came to Wilmington Manor in December 2021 after a 6-week stay at the hospital - sadly she couldn't go home and look after herself so I needed to find her a care home. I have nothing but great things to say about Wilmington Manor since my mother has been staying there. The staff
are all very friendly, caring and highly efficient and I feel my mother is very well looked after and she has settled in very well indeed. The location is great, very quiet and the building itself is laid out well, with several communal areas, as well as decent private rooms too. My mum's, for example, has a lovely view - which is great for her as she is now, unfortunately, bed-bound. Visiting is not allowed at mealtimes, but from what I gather from my mum, the food is very nice and she enjoys it. Activities wise, I understand the team put on a wide variety of activities, which seem to go down well with all the residents. I would have absolutely no hesitation in recommending this care home to others.

Reply from Amanda Barnes, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your mum is well looked after in our home and that she settled in well and is enjoying the activities and food. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service my mother has received throughout her stay. She has appeared well and happy.

Reply from Amanda Barnes, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the care provided and that your mother is happy. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have been very satisfied with the care provided.

Reply from Amanda Barnes, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear you are happy with the care provided.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan T (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wilmington Manor care home for over 3 years, probably one of the longest residents who has stayed there. She is extremely happy there as it’s a fantastic care home. I know most of the staff there, due to the length of time Mum has been there and I can honestly say they are all amazing,
each and every one of them. They have done the most amazing job in these difficult times and have done everything in their power to keep their residents safe and happy, as best they possibly can, under these difficult circumstances. I applaud them all, they are amazing, kind hearted people each and every one of them. Whenever I call the reception girls, I get a full rundown on what Mum had been up to as she normally sits in reception as it’s her favourite place. When I speak to the nurses' station, I get a full rundown of how Mum is doing and how she has been. They are, in my opinion, worth their weight in gold. Well done, Wilmington Manor care home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilmington Manor Care Home

Thank you so much for your incredibly kind review, we are so grateful for your lovely feedback. We are so pleased you can feel at ease with your Mum in our care, thank you for trusting us. Please let us know if there is anything more we can do for you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia R (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very settled and happy since moving to Wilmington Manor. It was her 90th Birthday last week and it was so sad not to be able to visit, but the staff made sure her birthday was celebrated, even making her a cake and they took some lovely photos of her with all her cards, flowers and balloons
that we had sent in. Knowing that her birthday was still special, despite lockdown, made it easier for us and we have some great photos to treasure. Thank you to all the staff that made it possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care Home

Thank you for your kind words. We are so happy to know the celebrations still felt special for you, under the difficult circumstances. We will certainly pass your comments on to the team to let them know how much you appreciated it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zachariah S (Son of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wilmington Manor Care Home were simply phenomenal. Very professional and courteous, always ready and willing to assist. My mum spent 4 weeks there before she passed and I would not have wanted a better home for her. From the Manager, the Deputy Manager, right through to the Receptionist,
all exuded empathy, affability and good service. The Clinical nurses were just superb, very knowledgeable and had attention to detail. The family is very satisfied that Mum's last days were comfortable and peaceful. Well done to this team of superb professionals.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss but glad to hear you felt the care your Mum received was "phenomenal" and that she was comfortable in her last days. Thank you for choosing Wilmington Manor to look after her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beatrice W (Wife of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I have only seen my husband once this year, due to Covid. I have to ask if he is ok. My daughter has had video links. I would like a brief reassurance occasionally he is doing ok. I am on my own now and have been married for 62 years this Christmas, but when I ask they do communicate
with me. I understand staff shortages and feel they are doing their best in such a terrible year. My best wishes go to all staff for 2021.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Wilmington Manor Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with high standards. My mum has been very happy there. The gardens are lovely, the staff attentive and her room is lovely. Good rooms for meeting relatives when you visit. Recommended.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Wilmington Manor Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen J (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after by the staff, I know she is safe and well-tended to. Difficult at the moment with window visiting but fully understand. Really looking forward to when things get back to normal. The staff really work hard and seem genuine and caring.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Wilmington Manor Care Home

Please let us know if there is anything else we can do for you or your family. Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy H (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in this care home in June 2019 at which time she was ninety-seven. Regretfully, she was only a resident for six months or so as she died on Christmas eve 2019. However, I can honestly say I believe she was more comfortable and secure during her last six months than at any
other time in her life. The care home nurses and carers were always courteous and considerate and treated my mother with love and dignity.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

We are very saddened about the loss of your mother. Hopefully, you can go away from this feeling like your loved one received the best possible care, so please let us know if there is anything else we can do to help you or your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Wilmington Manor Care Home is calculated as follows: ( (197 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 256 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nursing and residential en-suite bedrooms available.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet