Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.6 89 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day.

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Care Provided by Wilmington Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Blessing Adamu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wilmington Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilmington Manor Care Home Reviews (89)

Total of 89, showing 41-60
9.6

Wilmington Manor Care Home has a Review Score of 9.6 (9.633) out of 10, based on 22 reviews in the last 2 years. Over all time Wilmington Manor Care Home has 89 reviews.

Overall Experience

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  • 26
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Review from H A (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted to Wilmington Manor for end of life care and spent her last days in a beautiful, peaceful environment.
The staff were all very caring, compassionate and supportive. I felt reassured that my Mother was in the best place possible with the best carers. Thank you to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

We are saddened to hear about your loss. Thank you for trusting us with your loved one’s care and we hope our team did everything possible to help you through such a difficult time.


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Review from Jan M (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only spent 3 weeks in the care home and now just receiving palliative care. He was treated with respect by the staff, all his needs were attended to. The staff are very busy and at times he did have to wait after pressing the buzzer but only because they were helping other patients. All the
staff were very kind and helpful. I do feel that only having the Doctor one day a week is not enough. Dad got an infection on a Wednesday and had to wait a week till the Doctor came in.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

Thank you for your feedback. We have a genuine regard for all of our residents, therefore we will look into this with the homes manager to see what can be done to improve our services.


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Review from Myrna B (Husband of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with reception to the last contact, we had a very professional service for my husband. All his nursing care was carried out with care and respect that we had come to expect from Wilmington Manor. All the staff from housekeeping, laundry and maintenance plus all the care and nursing
staff, we never had a problem that could not be sorted out very quickly. The care I was given when having a bad day was always there for me and my husband.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

Thank you for taking the time to leave such a lovely review.


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Review from Maurice L (Son of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from hospital to Wilmington Manor and spent her last eleven months there.
All the staff kind, friendly, helpful and supportive.
They went out of their way to ensure that my mother was comfortable during her final days.


My overriding impression of Wilmington Manor is

one of great kindness towards both its residents and their families.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

Thank you for your feedback. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care.


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Review from Betty B (Respite Resident) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a wonderful time at Wilmington Manor, singing, making things, eating with the other residents and encouraged to be independent. The other respite care that mum had previously, they never bothered to let her get involved, never taking her out of bed. This is a wonderful experience for her
and she keeps telling me she can't wait to come back. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one was cared for and looked after. We hope to see you again!


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Review from John H (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only with you for a few weeks but we could not fault the facilities and the attention given to him. Nothing was too much for the staff, who made Dad's last few weeks comfortable.

Reply from Greta Narbutaityte, Customer Adviser at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Kevin H (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was extremely ill when he moved into the care home but was treated with exceptional care and attention from the beginning. Unfortunately, Dad passed away in a relatively short time but right up until his last moments, he was cared for in a very compassionate, humane way. We would like to thank
everyone at Wilmington Manor for the comfort that they brought to Dad and to us as a family.

Reply from Josephine Gaupholm, Customer Adviser at Wilmington Manor Care Home

Thank you for your review of Wilmington Manor Care Home. We are very sorry to hear about your loss, but appreciate you taking the time to share your feedback with us. We are pleased to hear that you found your father was cared for in a compassionate and humane way. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from D H (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after. The meals are ok. The activities are improving due to the new activity coordinator.

Reply from Josephine Gaupholm, Customer Adviser at Wilmington Manor Care Home

Thank you for your review of Wilmington Manor Care Home. We are pleased to hear that you find your mum is being well looked after and appreciate your comments regarding the improvement of the activities. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Pamela J (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had a very short stay at the home - 6 weeks (Sept-Oct 2018) then passed away. I can say my mum's treatment was second to none. All the staff were helpful, honest, loving and professional when dealing with her on a daily basis and that was hugely appreciated. My overall opinion is "hats off" to
the staff and management who were all welcoming and caring to patients and family alike. A huge thank you on behalf of myself and the rest of the family.

Reply from Josephine Gaupholm, Customer Adviser at Wilmington Manor Care Home

Thank you for your review of Wilmington Manor Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff being helpful, honest, loving, and professional. We will share your comments with the home's manager. Our deepest sympathies, the Bupa Customer Care Team.


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Review from Norris B (Respite Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very pleasant.

Reply from Josephine Gaupholm, Customer Adviser at Wilmington Manor Care Home

Thank you for your review of Wilmington Manor Care Home. We are pleased to hear about your positive experience at the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Janice L (Wife of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident of Wilmington Manor for a year until his death in August 2018. Throughout that time we were both very happy with the care and attention he received and this helped him to face his inevitable death with contentment and serenity. The fact that he was able to achieve this was
due in no small part to the staff of Wilmington Manor. He was an independent man and they never made him feel any less, never made him feel humiliated, dependant or reduced in individuality but always cared with compassion and dignity. I can’t mention individuals but must comment on those who saw and felt his pain and helped to ease it; those who brought the outside inside with their conversation; those who ensured his personality was respected in such things as what he ate and how he kept his room. These things may seem small but when your world is reduced to one room they are very important. We were very lucky in our choice of home and would recommend Wilmington without reservation.

Reply from Josephine Gaupholm, Customer Adviser at Wilmington Manor Care Home

Thank you for your review of Wilmington Manor Care Home. We are pleased to hear that you and your husband had a positive experience at the home. We really appreciate your comments regarding the staff treating your husband with dignity and compassion. We will share your comments with the home's manager. Our deepest condolences, The Bupa Customer Care Team


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Review from Antoinette W (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wilmington Manor for two happy years. All the carers that work there speak fondly of mum and show her great kindness. I am very pleased with the excellent care she gets. I went to the garden party/fete that The Manor staff put on. It was a lovely day, with an ice cream van and
various stalls and entertainment. All afternoon the staff walked around to see that everybody was having a good time. I have already booked the date to go next year.

Reply from Gabriella Mills, Customer Adviser at Wilmington Manor Care Home

Thank you for your review of Wilmington Manor Care Home, we are pleased to hear that you had a positive experience when attending the fete at our home. We appreciate your comments on the staff and the entertainment put on for the residents and glad you will be visiting us again. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Review from E N (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted to have an en-suite room with such a comfy armchair. The weather was such that we could sit out in the garden under an umbrella.
The member of staff in charge of organising activities for us worked very hard and most people joined in some of the time.
Her efforts for St George's Day are
to be especially commended.

Reply from Holly McGough, Customer Advisor at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience at the home and that you enjoyed the activities on St George's Day. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Grant R (Son of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad stayed at Wilmington Manor for nearly a year. He found the home to be very comfortable, relaxed and certainly enjoyed the lovely food to eat. The family and other visitors were always made to feel welcome and involved in Dad’s ongoing care. Although it was difficult for Dad to participate in the
activities and social groups provided, he was always present and part of the atmosphere. Senior staff was always approachable and the hands-on day to day care staff always had great attention to detail with Dads individual needs.
Dad’s end of life was dignified and the 24 hour attention he received was both professional and personal. The family were supported and felt free to find solace in the staff and the care home even after Dad's funeral.
In summary, the care home and its staff were conscientious and compassionate in their caring vocation.

Reply from Stephen Rondel, Customer Adviser at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our staff.


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Review from Katherine T (Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend 100%. The staff make it feel like a home and I feel like they are friends. By far the best home I have stayed in, they couldn't do enough for me.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review and such kind words. It is the little things like a smile or a chat that makes all the difference and more like home.


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Review from Sue P (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt that my mum is in a safe, secure environment and generally well cared for which is extremely important for our family and our peace of mind. The home offers a good selection of activities for the residents (even if my mum personally is not able to undertake many of them).
I am always
welcomed warmly by everyone, be they carers, administrators, ancillary staff or nurses. The home is well maintained inside and out, and I particularly like the garden areas. Over the time that my mum has been a resident at Wilmington Manor, the staff have got to know her needs and much of this is due to many of them having been there ever since my mum became a resident. The past 2 years since I retired, I generally see my mum most days so I feel that I can speak with authority about the level and standard of the care home

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. I'm so glad to hear that you have peace of mind knowing that your mum is safe and well cared for. It is lovely to know that your mum is able to join in with some of the activities.


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Review from Peter B (Brother of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few teething problems at the beginning, things settled down. She liked the food and the room was certainly clean and tidy. Two minor rings went missing but could have dropped off when she lost weight. Seemed cheerful in difficult circumstances.

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from A K F (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is friendly, food is excellent and nursing care very good.
My mother is very comfortable and well looked after, both physically and mentally.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Margaret F (Resident) assisted by family/friend published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is friendly, food excellent and care very good. Mother is very comfortable and well looked after, both physically and mentally.

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. I'm so glad to hear that your mother is very comfortable and happy and well looked after. I hope that this gives you and your family some peace of mind knowing that when you are not there she is well cared for.


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Review from L S (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to be well looked after by the staff at Wilmington Manor who are excellent.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Wilmington Manor Care Home is calculated as follows: ( (197 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 256 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nursing and residential en-suite bedrooms available.


Awards / Recognitions (0)

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