Review from P E (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

Wilmington Manor is run very well by the staff, although the building could be updated.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Stanley D (Husband of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

My wife was transferred from hospital into your care and has received courtesy and respect from all staff. She is comfortable and confident with the treatment she's receiving. Her personal needs are attended to promptly and satisfactorily.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your wife is been well cared for and is comfortable.

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Review from Peter H (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother receives excellent care from a dedicated and caring staff and has thrived in the year spent as a resident.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. It is lovely to hear how your mother has thrived since been in our care. I hope that this gives you some peace of mind knowing that when you are not there she is well cared for.

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Review from Terrence S (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

I couldn't be happier with the care my mother is receiving - very impressed. I know all the carers' names and cleaning staff, which helps. A big thank you to all the staff, you should be pleased with yourselves.

It's a hard job to do, I am grateful.

Well done.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. I'm so glad to hear that your mother is well cared for this must give you peace of mind.

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Review from Andy L (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience

Since my mother was taken ill at the beginning of the year she has been in a lot of pain and been moved from one hospital to another. Since coming to the home she has been a lot more settled and we now get a nice smile when we visit!

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. It is lovely to hear that your mum is settled now and that she greats you with a warm smile. This must give you so much pleasure knowing that she is happy.

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Review from Roger L (Husband of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience

All members of staff are very caring and compassionate and I have no complaints at all.
The manager is very assessable and excellent he is always willing to help

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from T L (Resident) assisted by family/friend published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience

I appreciate that staff always treat me with dignity and respect and that I have as much autonomy as possible. The food is very good varied and delivered on time.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from M B (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience

For the last eleven months of her long life, mum was always treated with care, respect, dignity and love right to the end of her days. Mum was happy and enjoyed the company and friends she made, she never regretted moving into Wilmington Manor. Food was good and very regular and her room was always

clean. Staff were always helpful and willing to make time to talk to family and communication was good. Caring support was given to Mum and our family during her last weeks. This was invaluable to the family and ensured we made the right choices for mum at that difficult time, as a result, it gave mum a peaceful departing in a caring and loving environment.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

So sorry to hear of your loss, please accept our condolences. It is lovely to know that your mum did enjoy her time with us and made new friends, I'm sure this will give you comfort in time to come.

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Review from Jill E (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother spent the last week of her life at Wilmington Manor after a 10-week stay in hospital. It was a relief to all the family to be treated so considerately and kindly by all the staff at Wilmington.
My mother was looked after very well by caring staff and was made comfortable during her last week.

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

So Sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff, I will pass your comments onto the home manager.

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Review from K R (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience

We have been pleased with recent improvements made.

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Dina K (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

Wilmington Manor Care Home is a lovely care home. Of course, there are things wrong with it but on the whole, my dad is well cared for.

Positives: Caring staff, good food, nice room.
Negatives: There isn't always enough staff, especially at the weekends or if somebody calls in sick, but that could

happen at any nursing home. Not enough outings. My dad went on quite a few years ago but they do not have the staff which is a shame. The staff are always cheerful and look after my dad very well. The manager is always approachable as is all the staff.

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Terence W (Husband of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience

Satisfactory home. Staff excellent. The problem is there are no other patients to converse with. Patients asleep or advanced in illness. Very depressed at the present time.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Peter H (Son of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience

I found my mother's care very good. All the staff were very pleasant and caring. The home was well run with a good atmosphere.

Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your lovely feedback, we really appreciate your comments. I am so pleased you are happy with your Mother's care and the care home in general. The Bupa Customer Care Team.

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Review from Sue P (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience

In the short time my mother has been here, she has been treated with kindness and dignity by all the staff. It's just a shame she was not really aware of her surroundings but when she was here for respite in March, she enjoyed the interaction with the staff and residents. Thank you.

Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your lovely review, we really appreciate your feedback. I am so pleased to hear about your positive experience and that your Mother enjoyed her time at the home. The Bupa Customer Care Team.

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Review from P N (Sister of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience

I found the nursing staff kind and helpful both to my brother and myself. His room and toilet are clean and my brother is well taken care of. Thank you to all the nursing staff for looking after my brother, I appreciate all that is done for him.
Thank you to the clinical service manager for informing

me of my brother's condition and the things he is able to do.

Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are impressed by the staff at Wilmington Manor and the care your Brother is receiving. The Bupa Customer Care Team.

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Review from Arthur N (Brother-in-law of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience

I found the accommodation very pleasant and comfortable surroundings.
My brother in law's room was well equipped and adequate for his needs.
The food served looked appetising and despite having mouth ulcer problems he ate heartily.
Both his sister and I travelled from Somerset and were made very

welcome.
The clinical service manager was very open and helpful.

Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your feedback, we really appreciate it!! I am so pleased to hear that you were happy with the care your Brother-in-law received, and the staff at the home. The Bupa Customer Care Team.

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Review from John H (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother was in the home for three weeks and looked aver very well. Sadly died on the 1st July 2017.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

So Sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Lin W (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience

Our mum suffered a stroke leaving her without speech. Staff quickly developed good relationships with her and have learnt to communicate with her using a variety of methods. The nursing team have been excellent especially one who has been communicating with us, a family, to keep us updated. She has

a wonderful relationship with mum and we know mum is safe in the care provided. Her room is bright and clean and is appropriate for her needs.

Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us; we will pass the comments to the home manager.

The Bupa Customer Care Team.

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Review from Gemma F (Granddaughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, very accommodating and speaks to my Nana with respect and kindness. It was always a worry my nana moving into a care home, but the staff and nurses have made the transition much easier. We have put all of Nana's photos and comforts from home into her room and the care home will

let her make it feel like home. Very pleased so far!

Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Gabriele S (Great-Niece of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

Very nice surroundings, quiet place and very good maintenance. Friendly and caring nurses who do more than they need. Reliable and friendly and you are welcome anytime, help with questions and one knows that your relative is handled well and being looked after 24 hours.

Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Wilmington Manor Care Home

Care Provided by Wilmington Manor Care Home

Good to Know

Funding & Fees Guide for Wilmington Manor Care Home

Facilities