Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.6 89 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day.

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Care Provided by Wilmington Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Blessing Adamu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wilmington Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilmington Manor Care Home Reviews (89)

Total of 89, showing 81-89
9.6

Wilmington Manor Care Home has a Review Score of 9.6 (9.633) out of 10, based on 22 reviews in the last 2 years. Over all time Wilmington Manor Care Home has 89 reviews.

Overall Experience

  • 60
  • 26
  • 2
  • 0
  • 1

Date Published

89
1
7
22
67

Review from Susan L (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Wilmington Manor Care Home for end of life care. All the staff were kind and caring and cheerful and I am very grateful that my mother spent her last few days at Wilmington Manor Care Home - many thanks to all the staff.

Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Our condolences, thank you for taking the time to write a review. We appreciate your feedback. We are pleased to hear about your positive experience in the time your mother was with us and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from J T (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Excellent care and professional in the care of the residents. Treat residents with kindness and respect. Seem short staffed at times. Entrance and exit to building/access can be time-consuming. Could have more "dementia focused" activities. Overall standard of care is excellent. Dad was happy.

Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from M H (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited about four nursing homes in and around the area we live in and all were full so we had to put mum's name down on a waiting list. My father and I thought Wilmington Manor was best, not because it was the nearest but the staff we spoke to were friendly and easy to talk to.
They addressed all
our concerns and we were also provided with a guided tour of the manor.
One month after mum's admittance we are still happy with our choice of nursing home. I have no concerns and would recommend.

Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Janine C (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff are very friendly and helpful. My mother has been here for 14months and is very happy here.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. So glad to hear that your mum is happy and hopefully made new friends as well. The Bupa Customer Care Team.


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Review from Jackie C (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with Wilmington Manor Care Home and their staff.
It is really reassuring knowing he is well cared for and happy

Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S T (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came for a months respite. Not having been in a care home before none of the family knew what to expect. The staff put on our minds at ease and reassured us, before long we knew dad was in good hands. The staff are caring and friendly. The home has a homely feel about it and makes it comforting
for dad. He has been well looked after and well fed too. Excellent food he didn't want to go home!

Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from G S (Son of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Efficient and personality of the staff is first class. Care of residents appears to be the prime concern. Home as a happy feeling with Christian ethics.

Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Julie F (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a big improvement in communication since the appointment of a new nurse. Issues raised with medication are always followed up with a phone call or an update in person and there is no longer a wait for progress to be reported or dealt with.

Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Treated with Dignity

Food & Drink

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Review from P S (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mother was very independent but very unwell.
She can't speak highly enough of all the staff and care she is receiving. The food and service is excellent too. She is very comfortable and has already improved her health. She also is more alert with constant interaction with the staff.
It is great to know she is being well looked after when I go home.

Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Wilmington Manor Care Home is calculated as follows: ( (197 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 256 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nursing and residential en-suite bedrooms available.


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