Withens Nursing Home

Hook Green Road, Southfleet, Gravesend DA13 9NP
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9.6 72 Reviews
  • Withens Nursing Home, Gravesend
Situated in the pleasant village of Southfleet, Withens Nursing Home is a traditional and comfortable care facility with 27 rooms available for nursing care for the elderly.

Enjoy a warm and friendly environment that includes traditional features, a large conservatory, beautiful well-maintained gardens and extensive views of the Kent countryside.

Withens Nursing Home believes in a person-centred approach to care, employing specialist medical and healthcare expertise to ensure that residents' needs are met.

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Care Provided by Withens Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lee Cunningham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Withens Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450

  • *All fee’s are based on a pre-admission assessment conducted by the team at Withens Nursing Home.
  • (these prices are only a guideline, please contact Withens Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Withens welcome visitors to Withens Nursing Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Withens Nursing Home Reviews (72)

Total of 72, showing 21-40
9.6

Withens Nursing Home has a Review Score of 9.6 (9.644) out of 10, based on 32 reviews in the last 2 years. Over all time Withens Nursing Home has 72 reviews.

Overall Experience

  • 49
  • 19
  • 2
  • 1
  • 1

Date Published

72
5
15
32
40

Review from M K (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the Withens for over 4 years. During that time she has received a very good level of nursing care appropriate to her needs. I am able to visit at any time of the day, and always receive a warm welcome. An added bonus is their onsite catering and freshly prepared food and
cakes. The staff are considerate and compassionate, and always approachable. The home itself is not too big and has a nice, homely feel.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your lovely review, very pleasing feedback for our home.
Many thanks


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Review from Graham B (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive friendly welcome from staff and at reception on arrival. Although my mother is bedridden and in advanced stage of vascular dementia she is monitored regularly by carers and nurses. Also I am very impressed that she is never left out if there is a special event or entertainment happening
Mum is visited in her room by singers, etc. My sisters and I are confident that Mum is being looked after at the Withens.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your lovely review, we are so pleased to hear that you feel Mum is cared for well and this gives you as a family some comfort that Mum also receives quality lifestyle engagements in her room.
Many thanks


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Review from C M (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the Withens staff enough for all the care and love they have given to my mum since she has been in their care. Unfortunately, my mum is in the late stages of dementia and at times it has been difficult for myself and family to cope with but the staff have always been so reassuring
and helpful. I would highly recommend anyone to have a family member looked after there.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your lovely review, we are so pleased to hear that our staff made a difference in your experience of visiting Mum and you feel reassured.
Many thanks
Lee


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Review from A P (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest regard for all the staff at the Withens Nursing Home. Their professionalism is beyond reproach and their care towards my mother and for my mother's needs are outstanding. I would like to give a special mention to the care team.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you so much for your very kind review, we are so happy that mum is happy here at Withens and that you are happy with the care she receives.


Many Thanks


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Review from Fraser C (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff enough for their excellent care for my mother. She is or can be quite demanding and the staff are very patient and caring.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind review, I will pass on your kind words
Kind regards


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Review from Kathie R (Niece of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very happy about the management of care in what is often a difficult situation. Call bells are answered in good time and they try to communicate with my relative. They have excellent chairs which allow patients to get into the lounge for company and activities.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Dear Kathie,
Thank you for your lovely review, we are pleased to hear your positive feed back.
Kind regards
Lee


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Review from Wendy D (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was taken into Withens last week and I want to thank them for all they are doing to make her comfortable and welcome. We had a wonderful first impression when we met the Manager in hospital and were so relieved to see the home was exactly as they described. The friendly, professional team answered
all our questions and you can tell they are very person-centred, getting to know what my Mum needs and wants, and it's very inclusive - if you can't come to the activities, they can come to you, so no one is left out. We are grateful to you all for making a tough time a little easier.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind words, myself and the team here at Withens are really pleased that mum's experience of coming into a nursing home has been such a positive experience from assessment at the hospital. It is also heartening to hear that your and your family's experience has been positive and made a tough time easier for you all.


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Review from Victoria W (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into the Withens Nursing Home in February. They have been amazing with her. I couldn't have asked for better care. They have been so supportive of myself as well, which has really helped me cope with the whole situation. Having been her sole carer for seven years, it was very hard initially
but the staff there made it possible. I can't thank them all enough.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind review, we are so pleased that Mum has settled so well here at Withens. It is very heartening to know that we have been able to support you as well as Mum in her transition to care. As always our door is always open if we can support you further.


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Review from Amanda T (Friend of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very welcoming and friendly. We were offered coffee or tea whilst our friend was receiving some personal care. We were then allowed in to see her. She seemed content enough. We know that she is awaiting a bigger room which will hopefully be lighter and more airy. There was only one chair
in the room and it seemed no spares. The interior of the home needs a bit of a paint and maintenance job. It is situated in a beautiful setting though and easy for us to find.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your lovely review, Amanda, we are happy you felt a friendly and welcoming reception on your arrival to Withens. Thank you for your feedback regarding chairs and the overall decor. we are due to be redecorating over the coming weeks/months to improve the brightness and overall maintenance of our home for our residents and visitors. We look forward to your feedback once the decorating has been completed.


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Review from Amanda C (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffers with Lewy bodies dementia and Parkinson's disease, is unable to walk and does require a lot of care. The staff are very understanding of the conditions and symptoms that come with these diseases.
The home is small, friendly and very homely which is exactly what we wanted for Mum.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Hi Amanda,
Thank you for your lovely feedback, we are pleased Mum has settled so well here at Withens and feels well cared for by our friendly care staff.


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Review from Karen P (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, really friendly and caring. Looking after my dad at present. He's comfortable and well looked after. Lovely gardens and day room. Parking is limited, but I've never had a problem so far.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing Home

We really appreciate your comments and taking the time to leave your review. The team at Withens Nursing Home really enjoy hearing the feedback.


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Review from Gloria M (Niece of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was not at Withens for long unfortunately as he passed away, however, I was very happy with both the management team and the nursing and care staff. They were all very caring and helpful, the home is clean and well cared for and he had a lovely room overlooking the garden. Cannot fault it,
and would recommend this home to anyone looking for a home for their elderly relatives.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind words Gloria. It was a pleasure to nurse and care for your late uncle here at Withens.


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Review from Eileen B (Sister of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was treated magnificently at Withens Nursing Home, I cannot thank all the staff for their care enough. I will highly recommend this caring home and the wonderful staff (including domestics and kitchen staff). The food was amazing and the staff were always happy and did everything they could
to help you with anything. When you leave a loved one to the care of home... this is the one to leave them, you will have peace of mind.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind words, Eileen. We are glad that you and your family felt supported as well as your late brother, it was our pleasure to nurse him in his final stages of life.


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Review from J T (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Withens Nursing Home is a clean, friendly and special home. Mum has been here for over six months now and she settled in well. The staff go out of their way for Mum, always friendly and polite. Clean and well cared for home.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind words, we are so glad Mum has settled in so well here at Withens.


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Review from Gillian B (Wife of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Lewy body dementia and many morbidities. He needs help to walk to the toilet in the room and wheelchair to other areas. The management is excellent in every way! He has been on an assessment bed since April. The staff have been so lovely in making him feel welcome. Nothing is too much
trouble. The home is in a lovely location and near to where I live. It is clean to immaculate! I cannot fault the home or the staff. They are incredible in all they do!

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind words, Gillian, we are very pleased your husband is happy living here at Withens Nursing Home.


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Review from Candida W (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Withens Nursing Home for three weeks now following a lengthy stay in hospital. I can't fault what I have seen of the home, it is small and friendly and all of the staff seem super helpful and caring. I have spoken to the manager on a number of occasions and he always has time to
talk and the front office manager is friendly and welcoming. My mum is being very well cared for and seems happy and settled.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your kind words, we are very pleased that Mum and family are happy with the service and that Mum has settled in so well here at Withens and feels cared for. Please always feel free to come and have a chat, our door is always open. Best wishes.


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Review from David D (Son-in-law of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Withens since the beginning of February and I can honestly say I cannot speak highly enough of the home and the staff. It is such a caring and friendly environment, you can tell straight away how much the residents are cared for. There seems to be plenty of activities going
on for the residents. I know Mum is safe and well cared for. Thank you all for all you do, such amazing, caring people.
The only criticism I have is the parking, the home holds countless meets, this results in the car park being full, relatives visiting the home have to park in the community hall car park approximately quarter of a mile away. My thoughts are, why don’t all attending the meetings park in the community car park, freeing off spaces for relatives visiting their loved ones.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you, David, for your lovely review, we are glad Mum is happy here at Withens and feels safe and well cared for. I note the care parking is limited here at Withens, we have had one meeting at Withens this year and the car park being full at times is other relatives and loved ones visiting their loved ones.


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Review from Ray D (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at Withens for four months and I and my family are very pleased with the care and attention that she gets. All the staff know her by name and tell me what a lovely lady she is and always ready with a smile. I can tell that Mum likes everybody who cares for her as she is always blowing
kisses to them and thanks them all the time.
Mum is now in a very pleasant room with a massive window which overlooks the back garden so I'm very happy about that.
I find all the staff extremely kind and caring, the Business Manager has been very helpful when I have spoken to her concerning Mum's care.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Hi Ray, thank you for your kind words, we are very pleased that Mum has settled and Mum and yourself are happy with her care here at the Withens.


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Review from Laura N (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Withens since the beginning of February and I can honestly say I cannot speak highly enough of the home and the staff. It is such a caring and friendly environment, you can tell straight away how much the residents are cared for and there are plenty of activities going on for the
residents. I am so pleased with the home and most importantly I know Mum is safe and well cared for. Thank you all for all you do, such amazing, caring people.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your lovely review and feedback, Laura. We are glad Mum is happy living here at the Withens and with her care.


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Review from Ray D (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Withens for just under two weeks but in that time I have found the staff to be very friendly and caring.
Her room, although smaller than I would have liked, is very nice and clean.
I'm sure Mum will be happy there as she is looked after by the caring staff.
I chose Withens as
all reviews were very positive and I only live nearby.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for your review, Ray. We are glad Mum has settled in so well and that Mum and yourself are happy with the care provided. As soon as a larger room becomes available for Mum I will call you for a discussion on potentially moving Mum.


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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Withens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Withens Nursing Home is calculated as follows: ( (260 Excellents x 5) + (90 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 368 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Withens Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Lee

Lee Cunningham

Job Title: General Manager

Joined: 2022

A registered Nurse, I qualified as a nurse at Medway Maritime hospital in Medway. I started my career in the NHS in, orthopaedics moving on to Theatres and recovery nursing.


In March 2020, I transitioned back into Care Homes as a registered nurse as I have a passion for Dementia care and end-of-life care, I am passionate about giving our staff the skills and resources to be able to deliver the highest quality nursing care which our residents and their families expect and deserve at Withens Nursing Home.