Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.5 103 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

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Care Provided by Wombwell Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Skinner (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Wombwell Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitor's to sign in on arrival via an electronic device.


  • Parking

  • Car Park available, Disabled access and electric charging point.


Wombwell Hall Care Home Reviews (103)

Total of 103, showing 1-20
9.5

Wombwell Hall Care Home has a Review Score of 9.5 (9.548) out of 10, based on 27 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 103 reviews.

Overall Experience

  • 54
  • 40
  • 5
  • 3
  • 1

Date Published

103
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Review from Audrey T (Wife of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They
made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your kind and heartfelt words, and for your much-appreciated five-star review. We are so glad that you also felt included, we aim to achieve exactly this as we actively encourage family members to join in with any activities they feel comfortable doing so. We will ensure that we pass on your kind words to our care and activities team members - we know they will appreciate them so much. With warmest regards, the Belmont Healthcare Team


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Review from D L (Son-in-law of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary.
It's good to see the refurbishment going on too.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your kind words, and for your much-appreciated five-star review - we will ensure that we pass these on to the care and activities team members - we know they will appreciate them so much. With warmest regards, the Belmont Healthcare Team


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Review from M W (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt.
It's clear
that both the manager and her staff are deeply committed to the well-being of every resident.
The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team.
Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for taking the time to share your kind, supportive and thoughtful words with us, this means so much to our General Manager and her wonderful Care Team at Wombwell Hall, we'll share your review with them as we know they will be delighted to see them. We too believe the team's tireless dedication makes a difference every single day. It is kind words like yours that strive us to continue making amazing experiences happen for those residents who live with us. Again, thank you so much, on behalf of the Belmont Healthcare Team


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Review from Peter J (Son of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past 6 months, and has settled in well. She can be very difficult and demanding person, but we have noticed a gradual change in her behaviour, with our visit last weekend seeing her extremely happy. She now communicates with other residents, and joins in some of
the activities. The attention given by the staff to the residents is first class, they pick up and respond to all requirements no matter how small. This level of detail can only be observed when you spend time in the Care Home. The quality of food is extremely good, and the choice available is excellent. My mother commented recently that they provide ice cream whenever requested. The staff provide a variety of activities, supplemented by in-house services, such as a hairdresser. Residents are encouraged to leave their room and spend time in the general communal areas. Some areas are maybe looking a little tired, but this is being addressed by the new owners.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

What a wonderful review to receive, we're truly humbled. Thank you so much for taking the time to share your wonderful thoughts and words with us about the care and attention received for your Mother. Your precious words mean the world to us, and we'll be sharing them with our brilliant Care Team at Wombwell Hall so that they can see them too. Thank you again so much for your invaluable support, with warmest regards from the Belmont Healthcare Team.


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Review from Pauline S (Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since being lied to again I am not happy with my situation. Its okay if you have dementia or something else but just have no mobility, because my last hospital visit is beyond a joke. My social worker has not visited so I don't know what is happening. But I can't wait to get out of here even if I have
to discharge myself.
Food needs improvement. No telly in room. Staff few and far between. Please get me out of here as soon as possible.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you for sharing your feedback. We take resident wellbeing very seriously and hope that now our Unit Manager has visited you and your family to allay any concerns you may have had that you are now happy and settled. Please know that your comfort and care are our priority and that should you have any concerns, please of course ask to speak with your Unit Manager or a member of our wonderful care team in the first instance. With warmest wishes, from Belmont Healthcare


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Review from A M (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Pickwick House on the 22nd of June, in his words he was happier than he thought he would be. He loved being around the other residents and loved the staff. He had the best last 14 weeks with them, and myself, my sister and brother would like to thank you all for loving him and caring
and making him as happy as he was, we appreciate you all, Dad's words God bless you all.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much to you and your family for taking the time to leave such kinds words and such a glowing five star review for the home and our care team about your Dad's stay with us at Pickwick House. We are delighted that he was so happy during his stay - we'll pass on your feedback to the team, whom we know will be delighted to receive it, your words go a long way and are so special. With warmest regards, Belmont Healthcare Services.


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Review from M R (Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a week at Wombwell Hall for respite. My stay was in Weller house and the care, kindness and compassion shown to me was excellent. The staff went to no end of trouble to meet my needs. This was my first experience of respite away from my own home and overall the experience for me and
my family was extremely positive. Thanks to all the staff.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Good morning, thank you so much for taking the time to leave such a wonderful and heartfelt review for the home and our care team following your stay at Wombwell Hall. We'll be sure to pass on your feedback to the team, whom we know will be delighted to receive it. We hope we can help you again in the future should you require our support and services again. With warmest regards, Belmont Healthcare Services.


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Review from Lorainne M (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's stay with you for 5 months in the Micawber unit at the beginning of the year due to an injury and his not being able to be at home, we decided to place him for one week of respite care in August as my mother had to have an operation and he needed to be looked after.
We cannot
fault the care that the carers and the office team at Wombwell Hall at all, he was so well looked after and he felt completely safe and at ease with everyone he met.
We all felt that they could not do enough for us and at every point that we needed help or advice you were there. You even took him for his important hospital appointments whilst he was on his 5-month stay.
Thank you again and we wouldn't think twice about using you.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Wow! This is lovely to read and has made our day! Thank you for taking the time to share your kind feedback and recommending us. It is always so nice to hear words like 'well looked after', 'safe' and 'at ease'. We can't wait to share this one with our team. It was a pleasure to have your Father stay with us and we look forward to welcoming you back again soon. Kind Regards, Belmont Healthcare.


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Review from A G (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after, although only in for a short time. She had a nice room with a patio sliding door and with a pleasant view. The building security was good as were the staff. We were able to take her for a walk around the pleasant grounds which she enjoyed. When she passed away the staff
were very understanding and helpful.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for your kind words and for sharing this with us and the community. Our aim is to provide the best quality care and comfort, we are so proud of our team, for enriching the lives of our residents. It was our pleasure to care for your dear mother in her final stages and we'd like to pass on our sincere condolences. Take Care, from all at Belmont Healthcare.


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Review from E S (Granddaughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Nan received at Wombwell was above and beyond. I am so grateful to them, they built lovely, genuine relationships with my Nan as well as the whole family. When Nan passed every staff member was so kind and considerate, I cannot thank them enough. They really did make it feel like a home
away from home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

This has made our day! Thank you so much for your kind words. We pride ourselves on the care and support we provide to those in our services. We can't wait to share this with our team. We'd like to take this opportunity to send our sincere condolences, your Nan was a very special lady and was a pleasure to care for her. Kind Regards, Belmont Healthcare Team.


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Review from M R (Niece of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Personal hygiene could be improved, as far as shaving goes. We had to speak to staff a few times to get a shave daily.
Food and drink could be improved. Would like to talk to the chef personally, maybe weekly, to discuss needs to do with my uncle's carbohydrate levels.
Carers are not medical and do
not understand he is hurting in his Coccyx when in one position too long, so he does not complain. But he would like to be moved off Coccyx more often.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you for your feedback. It was lovely speaking with you and listening. We have taken your thoughts into account and we'll endeavour to meet your Uncle's needs. It was nice to hear that the staff are lovely and things have improved regarding your Uncle's daily shave. I can confirm we have Registered General Nurses onsite and competent trained Healthcare Assistants. I shall discuss this with our team and get back to you. Kind Regards, Belmont Healthcare.


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Review from Jane H (Niece of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole team at Micawber House have made my uncle welcome. The majority of the carers are kind and considerate and take into account his needs and dignity. He enjoys the food.
The room is kept clean, but is in need of an update, as is the bedding. Hopefully, as mentioned in one of the meetings with
the home manager, the refurbishment of the rooms are underway and there will be more showering facilities in the new en-suite bedrooms.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so very much for taking the time to share your kind words about our care team, the food and your uncle's room. We are in the middle of a refurbishment at the home at the moment and would hope that once completed, this would alleviate any areas you mention as being a little tired. We are very excited to be sharing very soon, how the new rooms will benefit residents and aid care teams in carrying out their very important roles in looking after loved ones. With warmest regards, from the Belmont Healthcare team.


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Review from G A (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother came into the home in mid-February this year.
At first, she was reluctant to accept where she was and the help that was available.
She is now happy and pain-free most of the time.
She does complain but usually, the issue has already been dealt with.
The staff, that we have
met and seen, are all wonderful and do their very best to support Mum.
Her room is dated and tired but clean and has a fantastic outlook. So very acceptable indeed.
The food is good but Mother does grumble about this sometimes. That said she never asks for alternatives so that makes it harder to please her. Based on what I've seen, the food is very nice.
She has lots of visitors who bring her in whatever she wants.
For someone who has been fiercely independent all of her life, the environment is not what she ideally wants but deteriorating health has made this the only safe option.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We truly appreciate your feedback, taking the time to do so and sharing this with us and the community. Your review motivates us to continue providing exceptional care and set the standards for excellence in everything we do. You'll be pleased to know that Wombwell Hall is undergoing refurbishments. Thank you so much, from all at Belmont Healthcare.


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Review from Chelsey K (Granddaughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't thank the staff at Pickwick enough, they helped my granny's last few months of her life the best, catered to her every need, Pickwick is very clean, always had fresh bedding, washed and bathed her, when she wanted food looked clean and nice. The staff didn't just look after the patients
but the family too, when it was her last few days they did their all to make sure Granny and the family were as comfortable as we could be. When we would bring the children down they always make sure the children were good and had colouring. The staff always pull their own weight, no one though they was better than anyone else. Thank you again Pickwick, you restored my faith in care homes, love to you all!

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for taking the time to leave us a fabulous 5-star review. We are very happy that at a difficult time for you and your family, you all felt that every one of your Granny's needs as well as your family's was taken care of, this means so much. We will ensure your feedback is passed onto our excellent Care Team at Wombwell Hall - With warmest regards, Belmont Healthcare Team.


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Review from Barbara S (Respite Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. Very welcoming and food good. No complaints at all. My stay here has been good. Rooms are nice, lovely outlook. Could not be better. (I stayed in Copperfield.)

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority and we look forward to welcoming you again soon. Thank you so much for taking the time to leave us a fabulous review. We are thrilled to hear that you loved your experience with us and look forward to sharing this with Team Wombwell. Kind regards, Belmont Healthcare Team.


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Review from L D (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank you all enough for the care and patience you showed Mum and all of us during her time at Wombwell Hall. We are so grateful to you all for making her last couple of weeks as comfortable as possible and for all your kindness.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Taking the time to leave such a great review about out service has really made our day, thank you. We are so pleased that we met your dear mum's needs and it was our absolute pleasure to do so. We're looking forward to sharing your kind words with our team. We'd like to express our sincere condolences to you and your family. Kind regards, Belmont Healthcare Team.


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Review from V C (Sister of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident in Wombwell Hall Care Home for three and a half years and I consider that he has been well looked after. He is completely bedridden, his room has a patio door and this is important to him as he can see trees, squirrels and birds and the flowers in his hanging basket. His
carers treat him with dignity and respect and seem to be genuinely in his welfare.
I would like to thank all the staff at Wombwell, including the sisters, carers, cleaners, laundry staff, chefs, gardener and maintenance men, who strive to make the residents' lives as comfortable as possible. I always feel welcome when I visit the home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Wow! We truly appreciate your feedback! Thank you. Your review has brightened our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide outstanding care to make every resident's life as comfortable as possible.
Once again, thank you for choosing us and for the incredible rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Best wishes from all at Belmont Healthcare.


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Review from D G (Son-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Patient hygiene care is not up to standard, more care needs to be taken when washing, often find food down her clothes and around her mouth, also excrement under finger nails.
She seems quite happy being there but then she does sleep for most of the time.
Therefore the marks I give relate mainly
to the personal hygiene care.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you for sharing your rating with us and for bringing this to our attention. We appreciate your time taken to provide us with honest feedback. We are pleased to hear that your Mother-In-Law is happy but we're sorry to learn that the personal care hadn't appeared to have been up to our usual high standards at the time of your visits. We addressed your issues with the care team and straight away, implemented some changes to routines, meaning your initial concerns will not arise again. After speaking with your family, it is nice to hear that you've already seen an improvement and that you're much happier since we implemented those changes. We would like to assure you of our best intentions at all times, from the Belmont Healthcare Team.


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Review from A L (Partner of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff. Very patient and kind. Helpful and caring.
Always have time to communicate and help with anything.
Loads of activities to keep the residents mentally and physically active.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Wow! Thank you so much for the five star review, we're overjoyed! We really appreciate and value your feedback. We can't wait to share this wonderful review with Team Wombwell. Best Wishes from all at Belmont Healthcare.


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Review from Kim S (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the nursing staff and carers at this home enough. They gave my mum such a wonderful experience while she was in their care. The staff are friendly, caring and very professional. Would highly recommend them to anyone looking for care for a loved one.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We are incredibly grateful that you took the time to leave us this fantastic review. We are so pleased that your dear mum had a wonderful experience and is so nice to hear that our staff are friendly, caring and professional. We will ensure that we pass on your kind words. Thank you for sharing this with us and the community, much appreciated. Best Wishes from all at Belmont Healthcare.


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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Wombwell Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 303 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Claire

Claire Skinner

Job Title: General Manager

Joined: 2023

I have been in a caring environment since 1984, I started out as a 'tea girl'. I then worked up to being a carer, was giving out medication at 15 years old and worked nights too. I had a short break to have my first 2 children and worked in a different role but soon went back to it as I missed it so much. I then wanted to achieve more and make more differences to improve the care that we delivered. I then started working for a charity as a care co -ordinator, went to the deputy level and then the manager left, I then took that role too. In 2005 I completed my RMA and have been a registered manager for the last 18 years with a total of 39 years in the care environment. I have fire in my belly for a good work ethic and am very passionate about ensuring that residents are treated as an individual and not just a number. I have dedicated my career to looking after vulnerable people and doing my utmost to put a smile on their faces. I love to hear about someone's life with the ups and downs as it won't be too long and the older generation will be gone forever with their memories of their childhoods, the war and the hard times that they survived. I do this job as I love it, it's not a job, it's a complete vocation.


Frequently Asked Questions about Wombwell Hall Care Home

What types of Care is Wombwell Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wombwell Hall Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wombwell Hall Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Wombwell Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wombwell Hall Care Home to the centre of Gravesend?

1.4 mile(s) as the crow flies, distance by road may be significantly further.