Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
Submit a Review
9.5 103 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

Show Wombwell Hall Care Home on the Map

Care Provided by Wombwell Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Skinner (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Wombwell Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitor's to sign in on arrival via an electronic device.


  • Parking

  • Car Park available, Disabled access and electric charging point.


Wombwell Hall Care Home Reviews (103)

Total of 103, showing 21-40
9.5

Wombwell Hall Care Home has a Review Score of 9.5 (9.548) out of 10, based on 27 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 103 reviews.

Overall Experience

  • 54
  • 40
  • 5
  • 3
  • 1

Date Published

103
7
14
27
76

Review from P F (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the drop-down unit in Copperfield House for 2 weeks after being discharged from the hospital. The staff have made her feel very welcome and have reassured her at times when she is worrying about something. Her room is clean and very cosy and she has been enjoying the food. I feel
happy that he is being looked after well, she is moving to Pickwick House in the next few days and I'm sure she will be happy there.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We're so pleased to hear you feel content that your mother is being looked after well in our care. It is always so nice to hear words like 'very welcome' and 'reassured her' used to describe our staff. Thank you also for your positive comments regarding our home and team. It is our pleasure caring for your mother here. We hope she settles in well at Pickwick. Best wishes from all at Belmont Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was brilliant to Mum, care was great, couldn't ask for better.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time out of your day to share this wonderful review with us. We’ll ensure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Best wishes from all at Belmont Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine R (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more caring environment for Dad during his stay on Pickwick at Wombwell Hall Care Home.
The staff showed compassion, sympathy and empathy towards him every day. We were looked after as a family too. The staff worked hard and with dedication. We will always be grateful
for the care he received while in their care. Many thanks.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time out of your day to leave us a positive review. We strive to provide our residents with the best quality care and we're glad to hear that we've succeeded. Our compassionate team at Wombwell will be delighted to receive this wonderful review. Best wishes, from all at Belmont Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff in Wombwell Hall to be very hard working and take good care of my mother, especially the senior carer, nothing is a problem for her, also very polite to all our family and mother and we know she is left in good hands with her and her staff.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time out to leave us a lovely review and for sharing this with us and the community. This was so lovely to read, it makes us all feel proud to know you feel your mother is in good hands. It is our absolute pleasure to care for her. Best Wishes from all at Belmont Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria L (Sister of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was taken into Wombwell Hall in March and he had been taken off of medication for prostate cancer. Your staff, nurses and carers could not be faulted, they were kind and patient. He could not have received better care and attention.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time to leave us a glowing review. We are so pleased that your brother was content with our care. We will share your kind words with our lovely team. Best Wishes, from all at Belmont Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony C (Son of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only just been a resident for a couple of weeks, she seems happy enough. A resident who was in a room next to her and played music in the night has been moved after Mum complained. The food is good and they will often make her something else if she doesn’t fancy the dinner. The staff seem
proactive and are always popping in on her to see how she is.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We're really grateful and appreciate you taking the time to share your review with us. We're happy to hear that your dear mum was listened to. We will ensure your valuable feedback gets shared with our lovely team. Best wishes from all at Belmont Healthcare team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gayna C (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was having trouble finding a chair that she could sit comfortably in. The administrator at head office arranged for one to be provided to Mum, as I couldn’t afford to purchase Mum her own one. She was so helpful. I can’t explain how grateful I am for her help and for the director and his help
too. Made my mum’s life so much better. Thank you again.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for taking the time to send in such a lovely review, we will of course ensure that your kind words are shared with everyone. We believe that it's key that our Head Office team work very closely alongside our Care Teams across all of our locations - and we are so glad that on this occasion we were able to help and assist in making your Mother much more comfortable at Wombwell Hall, this is incredibly important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer M (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely nice place. Staff very helpful.
My mother is very happy while she recovers from a fracture to her knee.
My late father also received a great deal of loving care from everyone and it's lovely to see that this loving care is still the case today.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Hello Jennifer, thank you so much for taking the time to leave us your wonderful review. Your kind words go a long way - we will ensure that these are passed on to our Wombwell Hall care team, who will appreciate them very much. Wishing your Mother a speedy recovery from her knee fracture - with warmest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Sister of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst I appreciate you have not long taken over this care home, I'm very disappointed in the lack of care standards and other care values at Wombwell Hall Care/Nursing Home. This is partly due to, I believe the care Home providers prior to Belmont taking over, although at present I personally feel
improvements are needed and to be sustainable even on “Belmonts Watch”.
Some of the staff are lovely, caring and efficient others are not.
Therefore I cannot give a great review as you may have hoped at this present time.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your review we are of course extremely disappointed that the care standards were not up to expectations. We have a strong set of values and standards as an organization these of course take time to become embedded in the home. We have been working tirelessly since taking the home over 4 months ago and have received very positive feedback from many family members. I see that the review relates to September 2022 when the home was owned by the previous owners, I believe if you visited us again you would see a great improvement. Thank you again for your review we will of course share this with the team and use it to keep improving our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and, although very busy, do their utmost to make our mum happy and comfortable, chatting and cheering her up. The staff are also most helpful to the family, answering questions about our mum and maintaining a friendly relationship with us. Thank you Wombwell Hall staff! The finance
officer has been very helpful, especially when we had to sort out finances at the start of Mother's stay.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your positive review concerning the care of your mum. We are delighted that the staff are so helpful and you find them welcoming and friendly. I am pleased that your mum's finances got sorted out when she first arrived. We shall, of course, pass on your comments to our fantastic team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, always there when needed and help with any questions. Make Mum laugh, very happy atmosphere from all staff.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your wonderful review. We are delighted that your mum is happy and there is a positive atmosphere in the home. We shall ensure that the team have this review passed on to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, always around when needed. Always make my mum laugh. Nothing is ever too much.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for this amazing review of Wombwell Hall. We are delighted that your mum is happy and enjoys a laugh with the fantastic team. We shall, of course, pass on your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and nurses are very kind and caring, even though they are always busy. Mother could be quite demanding and awkward at times, but they reassure her and try to calm her when upset.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your kind review. We are so pleased that the staff are able to reassure your mother and support her when she is upset. We shall, of course, share this review with the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham F (Husband of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your wonderful review, we shall pass this on to our team at Wombwell Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Sister of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was truly shocked to see my sister. Her room was very basic to say the least. No sink toilet or shower. Nothing to make the room feel homely. She has no way of moving herself in or around her bed, which didnt look very comfy. She just stays in bed all day and night with nothing to do. I'm in shock.
If I could I'd move her to a care home near me in Essex. Not impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Friend of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend received his British Empire Medal today and was well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Brother of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the presentation day, everybody done very well. Would like to thank the carer for getting my brother ready for the day. Please continue your service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael F (Husband of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There is a lack of care, particularly with giving medication - a cream is supposed to be applied three times a day but is rarely given more than twice. Staples keep running out (tea bags, sugar and sweeteners). When asking for anything the answer is mostly 'not at this minute' or 'you will have to wait'.
Staff do not come into the room so that my wife can see them or hear them a lot of the time.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Wombwell Hall Care Home

Thank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the quality of care and colleague’s conduct. At HC – One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the home to arrange a suitable date and time?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie C (Respite Resident) assisted by family/friend published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to stay after fracturing my ankle. The room was very pleasant and the main staff that looked after me were fantastic (very caring).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided for our mum has been superb and also in Mum's last few days the support given to the family was great. Many thanks to all staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Wombwell Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 303 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Claire

Claire Skinner

Job Title: General Manager

Joined: 2023

I have been in a caring environment since 1984, I started out as a 'tea girl'. I then worked up to being a carer, was giving out medication at 15 years old and worked nights too. I had a short break to have my first 2 children and worked in a different role but soon went back to it as I missed it so much. I then wanted to achieve more and make more differences to improve the care that we delivered. I then started working for a charity as a care co -ordinator, went to the deputy level and then the manager left, I then took that role too. In 2005 I completed my RMA and have been a registered manager for the last 18 years with a total of 39 years in the care environment. I have fire in my belly for a good work ethic and am very passionate about ensuring that residents are treated as an individual and not just a number. I have dedicated my career to looking after vulnerable people and doing my utmost to put a smile on their faces. I love to hear about someone's life with the ups and downs as it won't be too long and the older generation will be gone forever with their memories of their childhoods, the war and the hard times that they survived. I do this job as I love it, it's not a job, it's a complete vocation.