Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.5 103 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

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Care Provided by Wombwell Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Skinner (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Wombwell Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitor's to sign in on arrival via an electronic device.


  • Parking

  • Car Park available, Disabled access and electric charging point.


Wombwell Hall Care Home Reviews (103)

Total of 103, showing 41-60
9.5

Wombwell Hall Care Home has a Review Score of 9.5 (9.548) out of 10, based on 27 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 103 reviews.

Overall Experience

  • 54
  • 40
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  • 1

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Review from J N (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been looked after well for the last three years. Staff are friendly and do their best to accommodate any requests we may have. The activities team work very hard. Communal areas have been refurbished but some bedrooms still need to be updated. Overall, I am happy with the care Mum is receiving.

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Review from Jean D (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words wouldn't describe what wonderful treatment I've has since I've been here, to be honest, I shall be sorry to leave, but there's no place like home is there. The nurses were great; they didn't mind what they did for me. Thank you all.

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Review from Sarah E (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty came in for a short stay from the hospital, and the difference the staff have made to her is fantastic.
My aunty had poor mobility and had lost a lot of weight, and now after two months, she has put on weight and is able to walk a little, and this is all down to the wonderful staff.
She now
gets her hair done once a week, and is joining in activities and is "living" again, and I could not ask for more.

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Review from Amtony H (Friend of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this review as I want to say how lovely it is to be able to visit again. The carers help out with making sure we have our test before coming in to make sure that everyone is safe, and even though I am sure this makes their job even harder, they always seem pleased to see us and happy to
help!

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Review from A M (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mother was admitted to Wombwell Hall Care Home in January 2020 and the home has, of course, been in almost permanent lockdown since then. Notwithstanding she is 93 this year, contracted covid and is still with us which can only be due to the care and diligence of the excellent staff.
Due to the minimum amount of inside visits that I have been able to make over the past 15 months, I feel unable to comment on some areas.

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Review from Josie G (Daughter-in-law of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken me a little bit of time to write this after losing our dear Mum-in-law to Covid.
Although this was the most terrible time for us, the staff in the home showed such care and compassion, allowing us to visit to say our goodbyes.
The poor staff have suffered from a terrible time in the last
few weeks, as covid took hold, and they have been nothing short of remarkable, always continuing to try and smile despite the pressures they have faced.
I could not have wished for a better group of people to care for her and also for us. They even dressed up on Christmas Eve and went around the outside of the home to try to cheer everyone up, from the maintenance man, activities, housekeeping and managers - all of them made such an effort to try to make the best of a bad situation.
Thank you will never be enough.

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Review from Valerie C (Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my 3 1/2 years that I have stayed here in Copperfield I have enjoyed myself with the friends I have made here and I hope it will continue for me.
I have got on okay with all the people that work here in this home and everyone here is okay.

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Review from D M (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found this care home extremely helpful, the staff always smiling in difficult situations, they always seem to know what to say and how to handle the residents. It's a hard job and very much undervalued.

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Review from K B (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wombwell Hall are really lovely and caring. They look after my mum which I am really pleased about.

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Review from K R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that my mum is getting. The staff are very kind and helpful. Mum has settled in very well and I thought that would never happen.

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Review from P W (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in a lovely clean room with lovely staff and care. The food is lovely. She is kept lovely and clean with change of nightdresses done regularly.
The staff inform me of any concerns and I can say I am extremely happy for my friend to be here.

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Review from D W (Husband of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Parkinsons and dementia and is 89 years of age. Since my wife was admitted in June this year, I have visited her every day. From day 1 I have been treated with kindness and friendliness, I feed my wife her dinner always, and the food is excellent and nourishing. There is always a choice
of the two to choose from. The staff, from the matron down to the cleaning, are very good and helpful when I am present, to the residents and visitor. The activities staff are enthusiastic, inventive and have varied programmes.

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Review from Rita H (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the arrival of the manager in Pickwick House at Wombwell Hall, I have noticed a big difference in very little time.
The team appear to be less rushed and there seems to be more of them on duty at any one time.
It is lovely to see more residents in the day room and there is a lot more interaction
with the team.
A trip out to the café this afternoon - how wonderful.
Well done team Pickwick.

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Review from C B (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care and attention which the staff have given to my husband.
He has been treated with dignity and encouraged to get moving after as spell of six weeks in bed at hospital.
After two weeks he is able to stand out of the chair and beginning to walk again.
The staff
have been very encouraging at all times and this has helped him as well as me.

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Review from Ann E (Relative of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband's auntie here once a week and I can clearly see how hard the staff work. They are extremely patient and eager to give the best possible care to their residents. I am very impressed with the energetic activities team who strive to make each day as fulfilling as possible. Thank you.

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Review from Dean L (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff are very helpful and accommodating. On my pre-visit was shown all over the residence and I was very impressed. Nothing is too much trouble. Since my mother was admitted it has taken a lot of worry and pressure away from me and I now can relax and concentrate on other matters knowing
she is in good hands. The carers are very supportive and very kind, listening to my concerns and putting my mind at rest. I can and will thoroughly recommend Wombwell Hall if asked.

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Review from A M (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so helpful and supportive, and go out of their way to assist my mother and keep us informed as to her wellbeing.
She finds it difficult to eat - but has been assisted to find things that suit her.
The room is well decorated and kept clean.

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Review from S W (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although I think the staff are dedicated to their jobs, I feel sometimes there seems to be a lack of organisation and urgency to deal with issues.
I appreciate that the staff are under a lot of pressure due to shortage of staff and funding.

Reply from Claire Hurworth, Care Line Manager at Wombwell Hall Care Home

Thank you for your comments. We value the opportunity to review our service. We will always look to maintain the appropriate levels of staff to meet the care requirements and we certainly want to ensure that our organisation at the home is both proactive and demonstrates efficiency when dealing with issues. We will share this feedback with the team – Thank you.


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Review from Rose S (Daughter-in-law of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important thing is the kindness of the staff, nothing is too much trouble for them.

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Review from P S (Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good attention.

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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Wombwell Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 303 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Claire

Claire Skinner

Job Title: General Manager

Joined: 2023

I have been in a caring environment since 1984, I started out as a 'tea girl'. I then worked up to being a carer, was giving out medication at 15 years old and worked nights too. I had a short break to have my first 2 children and worked in a different role but soon went back to it as I missed it so much. I then wanted to achieve more and make more differences to improve the care that we delivered. I then started working for a charity as a care co -ordinator, went to the deputy level and then the manager left, I then took that role too. In 2005 I completed my RMA and have been a registered manager for the last 18 years with a total of 39 years in the care environment. I have fire in my belly for a good work ethic and am very passionate about ensuring that residents are treated as an individual and not just a number. I have dedicated my career to looking after vulnerable people and doing my utmost to put a smile on their faces. I love to hear about someone's life with the ups and downs as it won't be too long and the older generation will be gone forever with their memories of their childhoods, the war and the hard times that they survived. I do this job as I love it, it's not a job, it's a complete vocation.