Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.5 103 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

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Care Provided by Wombwell Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Skinner (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Wombwell Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitor's to sign in on arrival via an electronic device.


  • Parking

  • Car Park available, Disabled access and electric charging point.


Wombwell Hall Care Home Reviews (103)

Total of 103, showing 61-80
9.5

Wombwell Hall Care Home has a Review Score of 9.5 (9.548) out of 10, based on 27 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 103 reviews.

Overall Experience

  • 54
  • 40
  • 5
  • 3
  • 1

Date Published

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Review from Lynn E (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resdient for over 4 years and in all that time, all the staff have looked after her with dignity and respect. They cared for her as though she was family. We will always be grateful for all their care and help in making mum's last few years as happy as it could be.
Cannot praise the staff
enough.
Thank you.

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Review from J S (Great-granddaughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are lovely, very caring and supportive and always taking care of her. My aunt enjoys being here and is always laughing. I would recommend this care home to anyone. My aunt is in the safest hands of the girls. No concerns about her care.

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Review from S E (Wife of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming when I visit my husband. They tell me what has been happening with him. They are a lovely bunch and seem more like family than staff.
My husband loves having banter with them.

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Review from Herbert L (Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is set in a pleasant, well-kept environment and provides a good variety of meals. On the whole, the staff are very caring but often overworked. The activities team provide a good range of things to do to suit all abilities, supplying help where needed.

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Review from J A (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wombwell Hall (Pickwick House) for nearly 3 years. We spent a lot of time investigating all the care homes in the area and found that Wombwell Hall was the best in every respect. The staff are clearly dedicated and caring for all of the residents. It requires a special kind of
dedication to care for the elderly and they have it. I would have no hesitation in recommending Wombwell Hall.

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Review from Sue L (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. They are making my mother very comfortable and all the staff are very kind and caring, especially the lady in charge. I would not hesitate to recommend this home to anyone. My Mum is well fed, looked after with the utmost kindness and happy.

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Review from Carol M (Sister of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent a little over two weeks in Wombwell Hall Care Home before she sadly passed away. The staff were unfailingly kind, caring, empathetic to both her and our family. They were warm and friendly and went the extra mile for us. A lovely home and one the company should be proud of. My mum also
passed away in Wombwell Hall Care Home 10 years ago and received the same excellent care.

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Review from F S (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been cared for by the staff very well and are appreciative of her needs. Staff are friendly and cheerful. Food and soft drinks are well looked after and she is washed and cleaned with care.

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Review from A H (Brother of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent the last 6 months of his life at Wombwell Hall. He suffered from MND which left him at times very frustrated at his inability to communicate, which in turn made him very demanding at times. We have to commend the staff for their patience over that period of time. However he did often
complain about the night staff treating him as a dementia patient, he understood exactly where his life was going.

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Review from Jacqueline K (Respite Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my stay here a very positive one. Everyone makes you feel welcome and explains any care or treatment plans with you. Nursing staff and carers are excellent and make you feel as you are part of a big family. The only problem is that some residents keep shouting and banging on tables at night
and during the day - very upsetting for visitors and grandchildren.

Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

Thank you for your kind comments regarding the staff and the Home during your stay at Wombwell. Some Residents have limited abilities and the shouting and banging of objects is their way of communicating. We apologise if this caused any upset to your family members and visitors but are pleased to hear that your stay overall was a positive one.


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Review from Michael B (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the staff are willing and have the skills for the tasks - they lack management guidance. The staff number of two per night for 30 beds per unit is not sufficient - toilet arrangements are compromising.
The activities could and should be much better organised with more budget staff.

Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

Thank you for your comments. Sorry that you feel we have 2 staff on at night, we actually have three night staff members per unit which includes a trained nurse who forms part of the team. If more than one resident needs to use the bathroom at the same time, we need two members of the team to assist. Regarding activities at the home, we have a new team member that has just joined the Wellbeing Activities team, bringing the total to four which should enable us to provide more activities across the home. However, we always welcome ideas on new and meaningful activities for our residents and try to focus on things that our residents want to do or are interested in.


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Review from Norman S (Husband of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the recent past, there has been a low priority to take people to the toilet. Long waiting times for buzzers to be answered, then turned off and having to wait for a carer to return. Some of the food is inedible, some very good. There is a shortage of day staff and certainly at night. Residents are
kept on medication long after needed, painkillers etc. It's up to relatives to see the doctor and get them stopped, overall cleanliness is good, and some staff very good.

Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

Thank you for your comments. Please feel free to come into the Home to discuss your points with us. We have an ongoing recruitment campaign to attract the kindest people to join our team and an excellent training program to provide our team with the tools to provide the best care. However, at busy times it can take a little longer for staff to answer call bells, but we do monitor response times on a regular basis to ensure we are able to meet our resident’s needs safely. The chef liaises with the unit to discuss diet preferences for our residents and we offer a diverse set of options from our nutritionally balanced menu and offer alternative menu options to ensure we are meeting resident’s needs and accommodating specific tastes and diets. I am happy to pass specific feedback on meals to our chef.


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Review from Victor A (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word for the staff, all of them, Excellent. Sorry one more, Excellent. Everyone here is so nice, helpful and do anything to help, again Excellent.

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Review from Ronald H (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very likely.

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Review from E H (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay over the last three years has been the best you can get. Staff are the best.

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Review from R E (Grandson of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has received good treatment in this care home. The food is very good.

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Review from D S (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff, clean rooms, good and plentiful food.

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Review from Carol S (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the staff, very helpful and keep me informed about my mum.

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Review from Reader (Friend of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my friend moved to Wombwell Hall in March under the 'fast-track' he has thrived. He settled in well, with the staff being very welcoming and caring.


He gets on well with them and vice-versa. It's true to say he has exceeded expectations, in part down to him, but also the home.


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Review from G S (Daughter-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Weller House staff in Wombwell Hall are extremely kind and supportive.

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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Wombwell Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 303 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Claire

Claire Skinner

Job Title: General Manager

Joined: 2023

I have been in a caring environment since 1984, I started out as a 'tea girl'. I then worked up to being a carer, was giving out medication at 15 years old and worked nights too. I had a short break to have my first 2 children and worked in a different role but soon went back to it as I missed it so much. I then wanted to achieve more and make more differences to improve the care that we delivered. I then started working for a charity as a care co -ordinator, went to the deputy level and then the manager left, I then took that role too. In 2005 I completed my RMA and have been a registered manager for the last 18 years with a total of 39 years in the care environment. I have fire in my belly for a good work ethic and am very passionate about ensuring that residents are treated as an individual and not just a number. I have dedicated my career to looking after vulnerable people and doing my utmost to put a smile on their faces. I love to hear about someone's life with the ups and downs as it won't be too long and the older generation will be gone forever with their memories of their childhoods, the war and the hard times that they survived. I do this job as I love it, it's not a job, it's a complete vocation.