Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.5 103 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

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Care Provided by Wombwell Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Skinner (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Wombwell Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitor's to sign in on arrival via an electronic device.


  • Parking

  • Car Park available, Disabled access and electric charging point.


Wombwell Hall Care Home Reviews (103)

Total of 103, showing 81-100
9.5

Wombwell Hall Care Home has a Review Score of 9.5 (9.548) out of 10, based on 27 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 103 reviews.

Overall Experience

  • 54
  • 40
  • 5
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Review from Ken B (Husband of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my wife receives.
Facilities and food are very good.

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Review from Poppy C (Resident) assisted by family/friend published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's alright.

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Review from Lynne O (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly staff.

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Review from A L (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred from hospital to Wombwell Hall for palliative care. The care was outstanding, as was the communication between me and the home, and my dad's wishes were all outstanding. They not only looked after my dad but made sure his family were ok. After dad passed away, the nursing staff
gave us time with dad and were very sympathetic and understanding.

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Review from Jackie A (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wombwell is a lovely home, respectful of staff at all levels, helpful and polite, cannot do enough to ensure the residents well being and happiness. The resident that I see could not be happier.

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Review from Brian H (Resident) assisted by family/friend published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wombwell is a lovely home and looks after its residents really well, nothing is too much trouble for them and I am very happy here.

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Review from Ronald V (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good home - but self-funding at £6000 a month, I think is excessive.


Having now come to the end of my self-funding, I am now awaiting the assessment of my future.


Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

We are delighted that you feel the Home is good, we have spoken recently regarding your position here at Wombwell Hall which is a permanent one and I understand an assessment will be undertaken by social services in order to secure funding for you.


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Review from Pat C (Cousin of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and friendly but needs new bed linen.

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Review from John F (Brother of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in all aspects.

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Review from H L (Wife of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shortages of staff causes problems on some occasions for less mobile residents, left without cups of tea from breakfast to 5pm.

Reply from Clare Sheehan, Care Advisor at Wombwell Hall Care Home

Thank you for your comments, we have employed additional staff to support the Unit and will look into the refreshments that are offered to Residents throughout the day to ensure they are receiving regular drinks.


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Review from H C (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel Mum has improved greatly, especially with self-esteem. Regular contact with carers and activity ladies made her feel so welcome and the social aspect has improved her confidence greatly.
Carers always treat my mum with dignity and make relatives of residents feel welcome.
Thank you.

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Review from R H (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Valerie F (Resident) assisted by family/friend published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel fairly happy in my care home and also comfortable. The food leaves a lot to be desired. Some food does not look like in the pictures in the home booklet.

Reply from Clare Sheehan, Care Advisor at Wombwell Hall Care Home

Thank you for your kind comments regarding the Home. We are delighted to hear that you are happy and comfortable here with us. I will address the issue you have noted about the food as I’m sure chef will be happy to discuss your concerns.


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Review from Amanda G (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring, capable and welcoming. They are very involved and my father trusts them. My father enjoys the food very much and has gained in strength since he came here. He is also talking more to the staff and other residents. The home is bright and clean.

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Review from Angela B (Stepdaughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepdad has experienced tender care with no boundary of time involved. The team are very caring and friendly.

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Review from Joy H (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff (medical and auxiliary) very helpful and happy and friendly. I felt staff cared how I felt and made sure I was comfortable. I enjoyed the food - a good and varied choice and plenty of it. I was not hungry! I liked the open hours visiting, very convenient as most family and friends work
or have a journey to see me. Also, there were activities offered to keep the brain from going to sleep.

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Review from K S (Granddaughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always more than happy to help. Good warm welcoming feeling. Would recommend.

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Review from Anthony J (Son-in-law of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wombwell Hall Care Home is excellent. The overall care, cleanliness, food and professional friendly staff altogether make my father-in-law happy in his surroundings.

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Review from Gillian S (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been extremely pleased with how my mum has been looked after.
The staff are always lovely and willing to talk about any concerns I may have.
Very considerate and caring and always keep us informed about anything relating to mum's care.

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Review from Stella P (Partner of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful treatment. All the girls and nurses are all 5-star, I will certainly recommend.

Reply from Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home

Thank you so much for your kind review. I am so pleased to hear that you would highly recommend Wombwell Hall and that you are happy with the care that our staff provide. I will pass your comments onto the home manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Wombwell Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 303 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Claire

Claire Skinner

Job Title: General Manager

Joined: 2023

I have been in a caring environment since 1984, I started out as a 'tea girl'. I then worked up to being a carer, was giving out medication at 15 years old and worked nights too. I had a short break to have my first 2 children and worked in a different role but soon went back to it as I missed it so much. I then wanted to achieve more and make more differences to improve the care that we delivered. I then started working for a charity as a care co -ordinator, went to the deputy level and then the manager left, I then took that role too. In 2005 I completed my RMA and have been a registered manager for the last 18 years with a total of 39 years in the care environment. I have fire in my belly for a good work ethic and am very passionate about ensuring that residents are treated as an individual and not just a number. I have dedicated my career to looking after vulnerable people and doing my utmost to put a smile on their faces. I love to hear about someone's life with the ups and downs as it won't be too long and the older generation will be gone forever with their memories of their childhoods, the war and the hard times that they survived. I do this job as I love it, it's not a job, it's a complete vocation.