These fees exclude FNC
Visiting is welcome anytime of day without appointment, if visiting after 8pm though please ring the home and let the team know.
There is small car park located to the side of Byron Lodge, parking is also available on the road outside for a maximum of 1 hour.
Byron Lodge Nursing Home has a Review Score of 8.7 (8.668) out of 10, based on 5 reviews in the last 2 years. Over all time Byron Lodge Nursing Home has 12 reviews.
Review from M S (Respite Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home
Thank you for such a lovely review, it was a real privilege and pleasure to have you stay with us, we look forward to accommodating you in the future. Very best wishes from everyone at Byron Lodge Nursing Home.
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Review from Deborah W (Friend of Resident) published on 2 May 2023
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home
Thank you for taking the time to write a kind review. We try very hard to always go with whatever the residents' wishes are.
Kindest Regards.
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Review from F B (Daughter of Resident) published on 20 April 2023
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home
Thank you so much for your review. We work hard to try and treat every resident and their family and friends as "family" and we base our practices very much on how we would ourselves like to be treated. We believe it is a great privilege when someone chooses to live with us and make our home, their home.
Thank you again for taking the time to write this lovely review. I will ensure the whole team get to see this review.
Kindest Regards.
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Review from Lynn L (Wife of Resident) published on 31 March 2023
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Overall Experience
3.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home
Thank you for your review. If there is anything further we could do to enhance your husbands experience with us please do not hesitate to speak to the manager.
Kindest Regards.
Director of Care Services.
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Review from M J (Husband of Resident) published on 28 March 2023
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Overall Experience
4.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home
Thank you so much for this lovely review. The staff work extremally hard promoting a warm, friendly and professional atmosphere and I will ensure they get to read this wonderful review.
Thank you again, kind regards,
Director of care services.
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Review from J T (Daughter of Resident) published on 26 January 2023
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5.0 out of 5
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Review from Edmund C (Son of Resident) published on 18 August 2022
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5.0 out of 5
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Review from Lorraine O (Relative of Resident) published on 17 August 2022
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5.0 out of 5
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Review from D H (Sister of Resident) published on 11 August 2022
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4.0 out of 5
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Review from G T (Resident) assisted by family/friend published on 18 July 2022
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5.0 out of 5
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Review from J M (Daughter of Resident) published on 5 July 2022
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4.0 out of 5
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Review from David E (Brother of Resident) published on 5 July 2022
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5.0 out of 5
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The Review Score of 8.7 (8.668) out of 10 for Byron Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.579 for Byron Lodge Nursing Home is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 57 Ratings = 4.579
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.089 Points relating to the number of positive Reviews for Byron Lodge Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jun 2024
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Job Title: Director/Nominated Individual
Mitesh is the Director and Nominated Individual for all of the Crownwood Healthcare Group of Homes. Mitesh is keen to ensure that the ethos and focus on resident-orientated care are paramount throughout all Homes within the Group and that the highest standard of care possible is delivered.
Mitesh is passionate about ensuring that residents live a life that is as normal as possible, given their individual health and care needs. Mitesh works closely with the Director of Care Services and the Home’s Registered Managers to ensure all aspects of the services provided throughout the Group are compliant
Job Title: Director of Care services
The Crownwood Healthcare Group is ably led by our very experienced Director Of Care Services, Gillian Burnham, who has been with the Crownwood Healthcare Group since 2015. Gill is a First Level Registered Nurse with over 20 years of experience in care home management. She has managed local and national homes in line with all CQC regulations, building good relationships with local services and the wider multi-disciplinary teams. Gill holds a City and Guilds Registered Manager’s Award and keeps up to date with local and national initiatives to ensure our services are current in thinking, approach and practice.
Job Title: Home Manager
Joined: 2023
Dianne has been with the Crownwood group since May 2023 and became Home manager in September 2024, Dianne is a Registered Nurse and has over 14 years of experience, Dianne has worked within many hospital settings and also forensic nursing, Dianne has a passion for elderly care and has all of our residents needs at heart, Dianne is looking forward to building and supporting the nursing teams skills to ensure that our residents receive the best care possible.
Job Title: Deputy Manager
Joined: 2022
Chim is a registered nurse and in September 2024 moved from her role as Clinical lead to Deputy Manager of Byron Lodge, Chim has a passion for EOL care and person-centred care for the elderly, within her role as deputy Chim works closely with the support of our nursing team and assists with Dianne the Home manager in the day to day running of the home.
