Copper Beeches Care Home

5 Sylewood Close, Cookham Wood, Borstal, Rochester ME1 3LL
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9.6 38 Reviews
  • Copper Beeches Care Home, Rochester
Copper Beeches Care Home is located in Borstal - a suburb of Rochester in Kent.

People living at Copper Beeches have various care needs, from specialist nursing to general help with everyday tasks for people with or without dementia. The care is personalised to each individual based on their individual needs.

Copper Beeches is a purpose-built home with large outdoor spaces. The home has a patio area which is perfect in the Summer months for residents to take advantage of.

Residents are free to use the communal areas of the home if and when they please - most like to pursue their hobbies or just socialise with friends.

All bedrooms at the home are tastefully decorated but can be changed to suit the resident. The majority of the rooms have en-suite facilities included.

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Care Provided by Copper Beeches Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Collins (Home Manager)
  • Admission Criteria
    • Ages 35+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Copper Beeches Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,511
  • (these prices are only a guideline, please contact Copper Beeches Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Copper Beeches Care Home Reviews (38)

Total of 38, showing 1-20
9.6

Copper Beeches Care Home has a Review Score of 9.6 (9.606) out of 10, based on 12 reviews in the last 2 years. Over all time Copper Beeches Care Home has 38 reviews.

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Review from Iris T (Niece of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always keeping me informed about my aunt. Great care at all times making her life very comfortable. Always happy atmosphere in home, music always playing very cheering. Staff hard working and always caring.

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Review from M G (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so helpful and friendly, even the maintenance manager talks to us and mum. If we notice an issue with mum's health, staff are quick to address the issue and respond back to us. Mum's dementia is now very advanced but the staff take the time to talk to her and show her photographs we have
taken in. I know from what the staff have told me that mum has had moments where she has remembered people and events from her past, this does not happen often, so mum must feel very comfortable in their presence.
Mum's condition does mean that sometimes her behaviour can be very demanding and unpredictable, but the staff remain kind and caring and I so appreciate this. I feel confident that mum is being well looked after and that her condition is understood and she is treated with respect and compassion. I would not wish for mum to be in any other home.

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Review from Terrie H (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our lovely mum has been in Copper Beeches for 2 years now. We visit weekly, sometimes, more and have always found the staff welcoming and friendly. The food is very good and mum's room is clean. Yes, the building needs some upgrades, but the staff make up for that ten-fold. If there has been a problem,
which has been very few and far between, it is dealt with as soon as possible. Mum has dementia and appears comfortable and settled, she is treated with dignity and respect. The staff genuinely care about the residents and that is the most we can hope for.

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Review from L K (Relative of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming staff. Always quick to react to medical care changes.
Lots of decorating being done in the communal areas. The rooms are basic and probably need to be refreshed.
I know that residents are safe and happy.

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Review from Shaun L (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit both my parents at Copper Beeches and have found it to be a very pleasant experience. The staff are very attentive and helpful if there is a problem of any kind.
I would recommend Copper Beeches to anyone who is looking for a care home for a relative.

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Review from Sharon H (Daughter-in-law of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with mums care the staff look after her well. The rooms are dated and need refurbishment, can't comment on the activities as mum is no longer involved. Mum seems to enjoy the food. Overall we are happy.

Reply from Hannah Burke, Marketing Executive at Copper Beeches Care Home

Thank you for your comments about your recent experience. Our residents' well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from A G (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic staff.

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Review from G M (Husband of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my wife at Copper Beeches 4 to 5 times a week so I've got to know a lot of the staff that work there. I have found on "every" visit all the staff have been very helpful and always gone to extra mile to solve any problems I might have in my opinion the staff and management at "Beeches" are all
second to none. For me 10 out of 10.

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Review from P K (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting care home for approval my sister and myself found the staff to be very welcoming and helpful. They answered all of our questions and gave extra advice.
When our father was admitted to the home, we found that all the staff were very caring and approachable.
Although the building could
do with some upgrading, the staff keep the rooms and residential lounges very clean.

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Review from Michael G (Husband of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always ready to discuss client.
Food good, rooms always clean.
I have not had a problem since my wife was taken in 2019 nothing seems too much trouble. Many thanks.

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Review from Debbie W (Daughter-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of this care home and its staff, even though only a week. Has been extremely positive for myself, my husband and my mother-in-law. Staff were extremely polite, friendly, welcoming and had a great deal of empathy towards my mother-in-law and myself and husband. My mother-in-law
was treated with the utmost dignity and respect, nothing was too much trouble. Even managing to get my mother-in-law out into the communal area was something really positive as she had been on bed rest for nearly 2 months. In the time leading up to her passing, she became more aware and even recognised her son. Which she hadn't done in the hospital. The staff made us aware of anything and everything to do with my mother-in-law. Her passing was very peaceful, dignified and relaxed within the home which was all we could ask for. She was a person and not a number. Very highly recommended.

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Review from Kevin T (Nephew of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is in Copper Beeches and every time we have visited, the staff have always been really helpful and friendly and really do seem to care about the resident's wellbeing. My Auntie has been in several care homes and this one is by far the best in my opinion and I would highly recommend it.

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Review from Jeff B (Friend of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very caring.

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Review from G W (Friend of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite and caring staff on the occasions I visited (twice in the last month). The resident I visit (suffering from dementia) seems comfortable and content.

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Review from Julie S (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and caring home. Mum seems happy here. So pleased the manager came back, wasn't the same without him. Staff have so much respect for him. Food is amazing. The whole home needs to be redecorated. Mum is treated with dignity and kept clean.

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Review from Laura M (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot explain how pleased we are that our mum is looked after at Copper Beeches Care Home. All the staff are so caring and go above and beyond to make sure Mum is okay. Copper Beeches is like a family and I'd 100% recommend it.

Reply from Katie Barnett, Marketing Administrator at Copper Beeches Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from T D (Niece of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Copper Beeches Care Home is proving to be a wonderful home for my uncle. The manager is very happy and friendly and interacts with all the residents. Staff are very friendly and caring and extremely hardworking. Food is amazing and plentiful. Cleaners are continually cleaning and keeping the place looking
fresh and tidy. I wouldn't hesitate to recommend to anyone.

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Review from R P (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff - kind and welcoming to visitors. Copper Beeches is a clean and happy care home. Staff treat residents kindly and cheerfully. I have no reservations whatsoever in recommending Copper Beeches to anyone who asks my opinion.

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Review from Katie C (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have recommended Copper Beeches to my uncle and his wife for her mother. To my knowledge, they are actually visiting tomorrow.


I/We feel my mother is cared for in a compassionate and dignified manner. Staff are helpful and friendly and make the experience generally easier overall.


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Review from Laura P (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the outset, all staff and management have been brilliant. They don't mind what questions we have asked and I know they have my mum's best interest at heart.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Copper Beeches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Copper Beeches Care Home is calculated as follows: ( (96 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 137 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Copper Beeches Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Copper Beeches Care Home

What types of Care is Copper Beeches Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Copper Beeches Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Copper Beeches Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Copper Beeches Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Copper Beeches Care Home to the centre of Rochester?

1.8 mile(s) as the crow flies, distance by road may be significantly further.