Frindsbury Hall Nursing Home

Frindsbury Hill, Strood, Rochester ME2 4JS
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9.4 54 Reviews
  • Frindsbury Hall Nursing Home, Rochester
Frindsbury Hall Care Home is situated close to the River Medway in Kent, just a few miles from Rochester and Gillingham, and the historic naval docks at Chatham.

Three qualities of Frindsbury Hall that make it special would have to be their homely and welcoming atmosphere, their committed colleagues, and the fact that the majority of them have been with Frindsbury Hall a long time. Their dedication, loyalty, positive attitude and compassion is what puts a smile on the face of all their residents, every day.

They have lots of special features to boast about, but they are particularly proud of their stand-alone unit for complex needs and the suite set aside for relatives to use at challenging times.

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Care Provided by Frindsbury Hall Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 74 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Deborah Mabey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Frindsbury Hall Nursing Home Reviews (54)

Total of 54, showing 1-20
9.4

Frindsbury Hall Nursing Home has a Review Score of 9.4 (9.375) out of 10, based on 14 reviews in the last 2 years. Over all time Frindsbury Hall Nursing Home has 54 reviews.

Overall Experience

  • 36
  • 17
  • 0
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  • 1

Date Published

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14
40

Review from J P (Son of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care home friendly and welcoming. Dad's treatment was kind, his room comfortable and he and we appreciated the kindness of his two primary carers and the resident nurses. They ensured dad's final days were comfortable and peaceful for which we are extremely grateful.

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Review from D T (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made an enquiry about bringing in my daughter's dog to the home so my dad could see her and I was instantly given an answer of yes and that they really liked animals to come in. Every time I ask for anything from the staff they get it sorted or find out an answer immediately. They never make me feel
like I am asking too much and are always so very kind in their approach to me and my dad and family. The longer my dad is in the home the more we feel like the staff are an extension of our family.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues.


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Review from Agron B (Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Frindsbury Hall for nearly four years, I am from another country so was a bit anxious. The day I came my dad passed away I was given comfort and support from all. I am very happy living here, everyone is so kind to me and help when needed. The manager supports same football team
as me , we get on very well, we have a chat every morning. I enjoy the home cooked food and always join in with all the activities daily, I have made many friends here, I feel like we are one big family, my room is lovely I even have my own fish tank, coffee machine.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review of Frindsbury Hall, your wonderful feedback will be passed to all the team. We are very happy to hear you are enjoying living here with us (and your fish!)


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Review from Kay C (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was cared for at Frindsbury Hall Nursing Home for respite as we were on holiday for 2 weeks knowing that he's was in great hands with the staff, and give us a warm welcome to ask for help and nothing was too much for them. Food was excellent and big shout out to the manager for letting my dad
stay here. Could not ask for a better place for our dad to be at. Much appreciated, thank you again.

Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing Home

Thank you for your wonderful review and feedback, your kind words will be shared with all the team.


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Review from D O (Friend of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling care home! A toxic culture from management down!
Many of the staff appear inadequately trained in all aspects of care, they lack compassion and knowledge of the resident's complex needs, the neglect of residents is widespread, as is the rudeness and unprofessionalism of staff from the management
down.
The staff are regularly observed sitting together on their phones or talking about residents and their carers.
Most of the residents on one floor are in bed all day, with buzzers being ignored, and even out of reach of the resident, staff only going in there at meal times or pad change. (I went in to visit my friend every day at different times due to my concern about her care) bad practice and neglect was witnessed by myself and my daughter on every visit! Our 19-page complaint is currently being investigated.

Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing Home

Our team are fully trained, knowledgeable, and compassionate to all our residents and their needs. We do use handsets, part of the online care system, to note and record care for all our residents keeping a comprehensive and efficient record of care - sadly, these can be mistaken for phones. However, we fully appreciate all feedback given and would like to thank you for your review. Please be advised all complaints are taken seriously and investigated through our Company Complaints Procedure


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Review from Julie D (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault anything about my mother's stay at Frindsbury. All the staff were so friendly, caring and helpful. Nothing was too much trouble. The food was excellent, the activities were varied. If there is one thing to mention then it's the wood around reception, needs some TLC. Other than that
keep up the good work.

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Review from S B (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my father was only with you for a short while, I couldn't give a full review but everyone was friendly and helpful from what I could see.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely feedback that will be passed on to the team.


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Review from Sarah G (Ex Family Member) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly, kind, caring and very polite.
The care they give is like treating their own family members.
The home is warm and inviting, with good facilities.
Any requests were listened to, and action was taken whenever necessary.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your 5-star review; your lovely feedback will be passed on to our Frindsbury Hall team.


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Review from Pat K (Sister of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My previous concerns have all been discussed with management and resolved. Any worries I have in future I can discuss with the manager. My sister is settling in nicely now and seems very happy and well-looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

We are really happy we could address your concerns for you and that your sister is settling in well, your lovely feedback will be passed to the team.


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Review from D L (Son of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards are great and it's very welcoming every time I visit here. My dad is happy and satisfied and I'm very grateful for all the care they are giving him.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words, we will pass these to all our Frindsbury Hall team.


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Review from L K (Son of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just a big thank you to you all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words, we will pass these to all our Frindsbury Hall team.


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Review from Kenneth C (Brother of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are fantastic, my sister has come on very well since being here.
I can't comment on value for money as I don't have an idea of cost. The room looks tired in decor as a lot of the home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our team. We will pass your comments on regarding the decor and hope to improve this for you moving forward.


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Review from Jo S (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Frindsbury Hall Nursing Home and all the staff are the reason I can sleep at night knowing my mum is safe and well looked after. I can’t thank everyone enough for all they do for Mum and all of our family. Nothing is ever too much trouble.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and fantastic feedback.


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Review from Gillian M (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Frindsbury Hall are amazing, so kind, thoughtful, professional and fun. The home is clean and well-presented and any issues are dealt with quickly. There is a variety of rooms for differing needs and Mum's room has all she needs. The staff treat Mum with dignity and respect, whether she
appreciates it or not! Thank you for keeping my Mum safe and cared for.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our home and team - these will certainly be passed on to them all.


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Review from Paul K (Nephew of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at Frindsbury Hall Nursing Home in late August, she was/is self-funding and my wife visited another care home before choosing Frindsbury Hall. It was the best move for my aunt, she can be very "stroppy" when not getting her own way and the staff have been wonderful in their care of her,
with no faults or criticism.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review, your praise will be passed to the team.


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Review from Joanne S (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a difficult decision when choosing a care home for a beloved relatives end of life care. I am so pleased we chose Frindsbury Hall.
I felt the staff treated my mum with the same level of care as they would their own relatives. She was encouraged to join in with activities, but her wishes were
respected if and when she chose not to. The food was of a good standard as was the cleanliness. As relatives, we were made to feel welcome and were kept properly informed of our mum's condition at every stage. The staff did an excellent job of managing our expectations and did so compassionately. Having entrusted our mum's care to Frindsbury gave us a great deal of peace of mind at a stressful time. I cannot speak highly enough of the service we had from the staff of Frindsbury Hall. Highly recommended.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your wonderful review and comments that will be passed to all our Frindsbury Hall team.


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Review from P S (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum arrived at Frindsbury Hall, the staff went above and beyond to care for her and us. They treated her with such dignity, almost like she was their own mum. I really felt like she was being cared for by family. I couldn't have asked for a better place for my mum to spend her final
years.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

We honestly couldn't ask for a nicer review than this. We are very happy we could do this for you and your family, and I will pass this lovely feedback to our Frindsbury Hall team.


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Review from Patrick R (Husband of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent at all times and staff very caring at all times.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for such a lovely review, you have an amazing caring family.


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Review from M L (Sister of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and friendly and do their best to help.

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Review from S C (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of the home. Has made a real difference to mum since she's been here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review, I will pass this to the team at Frindsbury Hall


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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Frindsbury Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Frindsbury Hall Nursing Home is calculated as follows: ( (121 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 163 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Frindsbury Hall Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 13 Positive Reviews ÷ 14.8 = 0.878

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Frindsbury Hall Nursing Home

What types of Care is Frindsbury Hall Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Frindsbury Hall Nursing Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Frindsbury Hall Nursing Home have?

There are 56 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Frindsbury Hall Nursing Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Frindsbury Hall Nursing Home to the centre of Rochester?

1.1 mile(s) as the crow flies, distance by road may be significantly further.