Review from D S (Brother of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience

My brother was only with you for two and a half months until he sadly passed away. Although visits by me were restricted because of covid, I was able to visit very regularly. I found the staff very pleasant and helpful, the home was very clean and maintained to a very high standard. Towards the end,

everyone was so compassionate and caring to both my brother and me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Please accept my sincerest condolences and I am glad we could make the last months comfortable for both him and your family.
Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff.
Many Thanks

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Review from Craig R (Son of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience

My mum has been in the home for nearly 2 months and I have been impressed by the courtesy and friendliness of the staff when my brother and myself have visited. Mum has severe needs and is well looked after in the spacious room that she occupies.

Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing Home

Dear Craig,
Thank you for your lovely review and kind words, these will certainly be passed on.
Many Thanks

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Review from Liz C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience

I can't praise the manager and staff enough for the care shown to my mother. In difficult Covid times, they have shown me understanding in wanting what's best for Mum. The manager is exceptionally kind, understanding and caring. I can't name names, but some staff are just lovely.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for the lovely words, you also have supported the staff during difficult times.

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Review from K C (Daughter-in-law of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

The care that my mother-in-law has received has been excellent at Frindsbury Hall. The staff are always very helpful whenever we have spoken to them. My mother-in-law is very happy there and we know that she is always well cared for.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you so much for these lovely comments, I will share them with my team.

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Review from R C (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff, excellent care. Since my mum arrived at Frindsbury Hall we have noticed a vast improvement in her health and well-being. It is such a relief knowing that she is safe and being properly looked after.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you so much, I will share this with the staff.

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Review from Joan K (Wife of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience

Everybody has been extremely kind and helpful. The home is very clean and the rooms contain all the most furnishings that a resident could need.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you, Joan, for a lovely review. Please take care, love from all at Frindsbury Hall.

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Review from Sheila M (Ex Family Member) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

My Ex-husband went to Frindsbury Hall for End of life care and the care and attention he had was amazing. I would like to name individuals but just in case I miss anyone out I won't but they were all wonderful. Lovely bright and clean room. So impressed and I would highly recommend to anyone looking

for care for a loved one. My ex-husband passed away peacefully in his sleep. Thank you all at Frindsbury Hall.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for those lovely words, we only knew your ex-husband for a short time but he touched the hearts of many. Taken too young. Words like this go a long way in recognising the wonderful staff here.

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Review from M Q (Son of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for over 3 years now in all that time I have always found it to be clean and tidy, but more importantly, the staff have always been friendly and approachable. In my experience put both the wellbeing and care of the residents first. I am extremely satisfied with the level of

care mum receives.

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Review from N P (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff have always been amazing looking after Mum, making sure she feels looked after and cared for even in these difficult Coronavirus times. Some staff have gone above and beyond their roles as careers, buying her flowers when she seems a bit down and upset, using their own mobiles to let her

received birthday video calls from me when the office one wasn't available.
Would completely recommend the home to others looking for one, as they have really looked after Mum well.

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Review from P C (Sister of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

My eldest brother has been in this home for over four years. Either his younger brother or myself have visited the home every fortnight, except obviously not since covid-19 has been around. We have always found the staff from top to bottom to be very helpful if we have had a need to ask any questions.

Care for him has always been excellent. Food always smells very appetising, and we know our brother enjoys it. We cannot speak highly enough of all staff members. Our brother could not be in a better home.

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Review from P S (Son-in-law of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

The care and dignity shown to my mother-in-law has been first class. Mum has a lovely room and has a good life there following her stroke. During covid-19, the care, control and safety procedures have been exemplary. More than happy with the care she receives. Special mention must be made to the manager

and two other ladies.

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Review from B H (Son of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

Since the lockdown due to covid-19, I have been unable to attend the care home, so am unable to comment upon the current situation.
Having spoken with my mother, she assures me she is being well cared for. I am aware she proved positive when tested for the above. I can only thank the staff for their

diligence. She has also received medical assessments for additional issues, which has been resolved.
The staff and management have done a superb job during this most testing time, keeping me fully informed as to the situation.
I am most grateful for the professional and comforting support of all concerned.

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Review from F M (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

This is a very good care home with good, caring nurses and carers. Every one of the carers will help you anytime if needed. The food is very good, you have plenty of choice of food and drink, whenever. We have entertainment on weekday afternoons with board games, art, jigsaws etc. We also have sing-along

karaoke etc.

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Review from A A (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

The care home is friendly and it is clean, lovely and warm. The staff are really lovely, they paint my mum's nails, and she's always is dressed well and smells lovely.
My mum is a very happy bunny there, and when I visit, she is always laughing and joking.
The entertainment is good, they give her

puzzles to do, though she struggles, it keeps her busy. Her room is always tidy and clean. The staff respect my mum's dignity and keep her smiling as much as they can. There is a lovely garden, and my mum and the residents go outside weather permitting. So I am glad I chose this home for her because it is like her new home and family for her.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you, such lovely comments. Your mum is a very smiley lady.

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Review from L S (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother sadly passed away. The staff were very caring and helpful.

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Review from A M (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

Firstly, I would like to thank all the staff at Frindsbury Hall for a very welcoming and loving environment that my dad received when he first arrived, and that feeling has continued throughout his stay there. All of the staff are kind and helpful and go out of their ways to make my dad feel at home

and more importantly, loved. In fact, I would go as far to say, that he is spoilt rotten. He has a lovely side room with lovely big windows that let lots of light in. He can decorate his room with family photos, and they try to accommodate my dad's requests. There are many activities to keep him busy. Thank you.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for the lovely comments. Your dad is such a lovely man and a big part of our family.

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Review from D M (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother spent three happy years at Frindsbury Hall, and we much appreciated the caring and safe environment that exists in this lovely care home. Mum loved the place, and the staff were so good and worked so hard to make life good for the residents. Mum was five days short of her 98th birthday when

she died, and they and help and support from the staff at the home; much appreciated.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for your positive comments, will share with the staff.

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Review from M M (Nephew of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

They have kept me up to date on the recent developments on the pandemic, and how this related to my aunt who is a resident. They have kept me in contact when we couldn't visit via modern technology. Especially important when it was my aunt's 102nd Birthday. They always make a fuss when it is her Birthday

and make it as happy as they can.

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Review from N H (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident now for six months. The care provided has been excellent. During the lockdown, I have been unable to visit, but contact has been maintained via social media and video/telephone calls. Although being bed-bound, boredom has been an issue for Mum despite staffs efforts.

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Review from J C (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

A calm, serene and caring environment.

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Frindsbury Hall Nursing Home

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