Frindsbury Hall Nursing Home

Frindsbury Hill, Strood, Rochester ME2 4JS
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9.4 54 Reviews
  • Frindsbury Hall Nursing Home, Rochester
Frindsbury Hall Care Home is situated close to the River Medway in Kent, just a few miles from Rochester and Gillingham, and the historic naval docks at Chatham.

Three qualities of Frindsbury Hall that make it special would have to be their homely and welcoming atmosphere, their committed colleagues, and the fact that the majority of them have been with Frindsbury Hall a long time. Their dedication, loyalty, positive attitude and compassion is what puts a smile on the face of all their residents, every day.

They have lots of special features to boast about, but they are particularly proud of their stand-alone unit for complex needs and the suite set aside for relatives to use at challenging times.

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Care Provided by Frindsbury Hall Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 74 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Deborah Mabey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Frindsbury Hall Nursing Home Reviews (54)

Total of 54, showing 41-54
9.4

Frindsbury Hall Nursing Home has a Review Score of 9.4 (9.375) out of 10, based on 14 reviews in the last 2 years. Over all time Frindsbury Hall Nursing Home has 54 reviews.

Overall Experience

  • 36
  • 17
  • 0
  • 0
  • 1

Date Published

54
4
5
14
40

Review from S S (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum went into Frindsbury Hall (at very short notice), she was treated with the utmost respect and dignity. Mum thought that all who cared for her were absolutely marvellous and she said so on many occasions before she passed away peacefully recently. The room was nice and felt comfortable
and cosy. Mum thought the food choices were good and were executed to a high standard. Cleanliness was very good too, not just in her room, but throughout the home. All staff work hard to create a very caring environment. Could not fault Mum's care. She was very well looked after and it gave her family peace of mind to know this.

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Review from Helen R (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The admin, nurses and some of the care staff are excellent with my Mum, they are very welcoming when I visit the nursing home and to know that if I have a problem I can always approach them. The only downfall, in my opinion, is there is not very much in the week for the residents to do other than sit
in their rooms all day if there isn't much going on. We take Mum out as much as we can but she seems to be happy there at Frindsbury. One particular member of staff is so caring with Mum, it would be nice if the care staff could spend a little time with the residents. Two particular members of staff always go out of their way to help me and Mum out. Also waiting to get in the main entrance door is very annoying, especially when I have to get Mum back and in a bit of a rush for the school run as sometimes, staff are very busy. Laundry staff and cleaning staff are very lovely too. But all the staff at Frinsbury work hard from what I've seen when I'm there visiting Mum. So happy that my Mum is being cared for by you, it's so lovely seeing her happy.

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Review from Julie L (Daughter of Resident) published on 19 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt the staff were patient and caring towards my Mum. Staff always appeared cheerful and although busy they took the time to interact with Mum. When my Mum passed, staff were holding her hands and stroking her hair when my sisters and I arrived. They looked genuinely upset and this was a massive
comfort to us.

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Review from V R (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed here four times. All have been excellent and she has been looked after very well. All the staff from the top to the bottom have been very caring and kind not only to her but me as well. We would both recommend Frindsbury Hall without hesitation.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

It was our honour to care for such a lovely lady, and her family.
Thank you
Debbie Mabey


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Review from Douglas P (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mum is well cared for and is safe. She has very advanced dual dementia and can no longer recognise anyone or communicate with me or her carers. She has to have her food pureed and fluids thickened which takes time for the carers to feed her which they do without rushing her. The staff are
always friendly and keep me well informed.

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Review from Stephanie W (Granddaughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of coming to stay was simple and effective. Everyone made my relative feel welcome and at home. Staff have become like family.
Communication between staff and us (the family) is very good.
Atmosphere is good. My grandad is happy and safe. Home and staff supportive and interested, treating
patients as individuals. Constructive critique; more staff training on importance of oral hygiene and palliative care.

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Review from Jill G (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was very traumatic having to put my mum in a home but I could not be more pleased with the outcome. Frindsbury Hall has a lovely caring atmosphere - very homely. The staff are lovely and keep me informed. My mum us safe, cared for, has her needs met and has been very content since she moved into
Frindsbury Hall.
I have been extremely impressed and would not hesitate to recommend it to others. It is a calm, happy environment and one with which I am happy for my mum to spend her final days, years, months.

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Review from E C (Wife of Resident) assisted by family/friend published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home from day 1 has made us feel part of a family. Everyone takes care of my husband 100%.

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Review from P B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 3 years plus. The care given to her has been excellent throughout.


Frindsbury Hall is a wonderful nursing home. Our family is overwhelmed by this service.


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Review from Allan G (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the day to day care of my mother. All the staff are very friendly and helpful.

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Review from Susan F (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Frindsbury Hall since April this year and for 96 has settled in well. All the staff from nursing, housekeeping, cooks and office staff are friendly and helpful. The home is well decorated and spacious. They have a beautiful Christmas tree and decorations up for the Residents and
all of the staff on today's visit were suitably dressed in Christmas costumes in a happy joyous mood cheering up everyone there. Many thanks to all the staff for the good care in looking after my mother.

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Review from Rosemary C (Daughter-in-law of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome when viewing the home, all questions answered, we decided there and then. Mum was made very comfortable on arrival. All the staff bend over backwards and are all very nice and helpful, nothing is too much trouble for any of them. Also, the nurses are very good, everything is
explained to you medication-wise. Cannot fault the home in any way - brilliant. We know mum is in good hands.

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Review from Lisa-Marie B (Granddaughter of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been a resident here we as a family could not be happier. The staff are always so caring to our nan and always greet us beautifully. They are always eager to help us in any way possible. The whole team from; care staff, management, maintenance, kitchen staff and the cleanliness of the
whole home is wonderful. Great activities for those wishing to take part, I would truly recommend this caring home to all that are giving it consideration.

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Review from Julie L (Daughter-in-law of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my father in law received during his short stay at Frindsbury Hall. He was made extremely comfortable and his needs were dealt with in a caring and friendly manner. Staff would check on him regularly to ensure he was comfortable and the menu which was served suited my
father in law's needs.

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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Frindsbury Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Frindsbury Hall Nursing Home is calculated as follows: ( (121 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 163 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Frindsbury Hall Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 13 Positive Reviews ÷ 14.8 = 0.878

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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