This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Free parking on site
Barchester Friston House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 46 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 122 reviews.
Review from K S (Son of Resident) published on 30 January 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Friston House Care Home
Thanks for taking the time to leave your review. It's lovely to hear how you feel supported by the team at the home. We understand your concerns have recently been brought to management's attention as part of the relatives and residents meeting, and thank you for your patience whilst these changes are actioned within the home. Your feedback is very important to us, and if you'd like to raise anything further, please get in touch with the General Manager who will be happy to help. Kind regards, Barchester's Customer Feedback Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca F (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Rebecca, thank you for your fantastic review. Staff really appreciate that you have taken the time to write this review, I will ensure that they all get to see what you have sent in. It was a pleasure looking after Mum here. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lucy D (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Lucy, thank you for your lovely review, I am so pleased that you are happy with Dad's care here, it is a pleasure to look after your dad here at Friston House. I will ensure that I pass on your kind words to the staff. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley R (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Lesley, thank you so much for your fantastic review. It is our pleasure to look after your mum. I will ensure the staff see your brilliant review as it is always great to get good reviews and for them to see that you have taken the time to do this for us. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne T (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for your lovely review. It is a pleasure looking after your mum here at Friston. We really appreciate your feedback and I will ensure that staff see your kind words. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jillian A (Resident) published on 27 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from David Johnson, Senior Activity Co-ordinator at Barchester Friston House Care Home
Jillian, how lovely to hear from you. Thank you so much for this wonderful review of our home. We are so pleased you enjoyed your time with us and of course, wish you the best of health. In any instance, we are here for you as you are always welcome. Regards, all the team at Friston House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard J (Grandson of Resident) published on 23 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Richard, thank you for your kind review, I am so pleased that you have taken the time to give us feedback on the care that your mother-in-law receives here at Friston House. I will ensure that I pass your kind words on to the staff who really appreciate it when family take the time to write a review. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Viv W (Friend of Resident) published on 20 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for your excellent review, I am so pleased that you have taken the time to give us feedback on the care that your friend receives here at Friston House. I will ensure that I pass your kind words on to the staff, who really appreciate it when friends and family take the time to write a review. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle J (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for your brilliant supportive review. I will pass your kind words onto the team as this means a lot to them when families take the time to do this. It is a pleasure looking after your love one here at Friston. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin P (Son of Resident) published on 12 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Colin, thank you so much for your fantastic review, I will ensure that I pass your lovely review on to the staff as they appreciate you taking the time to write a review about our home. It is a pleasure looking after your father here at the home. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren M (Son of Resident) published on 6 September 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Darren, thank you for your positive review, we are so pleased that the family are happy with the care here. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer S (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Jennifer, thank you so much for your review, we really appreciate you taking the time to give us such positive feedback. I will ensure that the staff will see your lovely review. Thank you. Kind regards. Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L A (Grandson of Resident) published on 27 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for the brilliant review, we are so please that you are happy with the change in nan since she has been here. I will pass your kind words on to the staff. It is a pleasure looking after your nan.Kind regards Sandra
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Daughter-in-law of Resident) published on 27 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for the fantastic feedback regarding your nan. I know the staff will be so pleased that you have taken the time to write the review. It is a pleasure having your nan stay here with us. Thank you Sandra
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane A (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Jane, thank you so much for your marvellous review. It is a pleasure having your dad here. We are so pleased he has settled in so well and you are happy with the care he is receiving. The staff will be so thrilled with the brilliant review. Once again, thank you. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trisha P (Wife of Resident) published on 21 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Trisha, thank you so much for your lovely review. Our staff really appreciate you taking the time to write the review, I will ensure that they see it. It has been a pleasure looking after your husband. Thank you once again. Take care. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne W (Cousin of Resident) published on 13 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for your kind words, the staff really appreciate you taking the time to send in this wonderful review. It is a pleasure to look after and care for your cousin. Kind regards, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Son of Resident) published on 8 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for taking the time to write the review. It is a pleasure looking after your mum, and I am so pleased that you are happy with all her care. I will pass your kind words on to the staff. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline P (Daughter of Resident) published on 25 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Jacqueline, thank you so much for your lovely review, it was a pleasure looking after your mum in the short time that she was here. I will ensure that I pass on to the staff your kind words. Take care, Sandra.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G K (Son of Resident) published on 19 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for your lovely review; we really appreciate you taking the time to write this review at such a difficult time. It was our pleasure to care and look after your mother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.794) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.794 for Barchester Friston House Care Home is calculated as follows: ( (443 Excellents x 5) + (90 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 543 Ratings = 4.794
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Sep 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2017
Hi, my name is Sandra Verrell and I am the General Manager at Friston House.
I have been a Registered Nurse since 1983 and have over 30 years of experience working in the care home environment, including more than 20 years as a General Manager.
I am a passionate nurse and a leader who is dedicated to delivering excellent care to our residents through well-supported, skilled and supported teams. My role as General Manager is to support the team in providing person-centred care and to make sure our residents feel safe and comfortable in their homes.
Job Title: Deputy Manager
Joined: 2019
I am the Deputy Manager here at Friston House. I graduated as a nurse back in Romania in 2015 and arrived in the UK in the same year when I started my nursing career.
I joined Friston House in May 2019. I have a passion for caring for the elderly, and that makes my job so interesting and fulfilling. My aim is to ensure that the residents in my care enjoy the highest standard of care and that they are always comfortable and safe.
Job Title: Home Administrator
Joined: 2025
My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.
Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.
I’m here to offer support and guidance to those who are living in or considering care with us.
Job Title: Unit Manager
Joined: 2019
Hi, I am the Unit Manager on Nightingale Walk.
I have a passion for nursing and it was always my aim to qualify as a registered nurse which I achieved in 2015.
I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Memory Lane.
I enjoy caring for others, promoting their comfort and wellbeing. I am enthusiastic about implementing a new dementia care approach, supporting residents to have a good quality of life in a safe environment and ensuring a high standard of care is provided at all times.
Job Title: Unit Manager/Care Practitioner
Joined: 2020
My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.
I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.
I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.
I look forward to welcoming you at Friston House and feeling here at home.
Job Title: Acting Unit Manager
Joined: 2019
I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .
I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.
I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.
Job Title: Administration Assistant
Joined: 2020
Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.
Job Title: Chef
Joined: 2019
I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.
Job Title: Head of Activities
Joined: 2023
I’m David, I have been working at Friston House since December of 2023.
I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.
Job Title: Head of Maintenance
Joined: 2024
My Name is Colin. I have just taken on the role as the New Head of Maintenance
A role I am dedicated to doing the best within my role.
My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.
I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.
You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.
Job Title: Senior Head Housekeeper
Joined: 2024
Hi, I'm Denise
I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.
I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.
