Barchester Friston House Care Home

414 City Way, Rochester ME1 2BQ
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9.8 122 Reviews
  • Barchester Friston House Care Home, Rochester
Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Friston House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sandra Verrell (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Friston House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Barchester Friston House Care Home Reviews (122)

Total of 122, showing 21-40
9.8

Barchester Friston House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 46 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 122 reviews.

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Date Published

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Review from N J (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and happy. That goes a long way.
Nothing was too much trouble.
Friendly and cheerful and so respectful.
Excellent first experience at Friston House - and very happy for Dad to come back again!

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for the fantastic review. Staff appreciate you taking the time to write a review. It was a pleasure having your dad stay with us and we look forward to seeing him again soon.


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Review from Denise L (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Friston House from hospital for palliative care he was not eating. Slept mostly and had delirium. It took him about a week to settle in. They reviewed medication etc. We cannot believe how much he has improved. He is now eating, awake a lot more and has no delirium they have been amazing!
My dad used to attend an organ club. Unfortunately he will not be able to go but Friston House went to the club and recorded it so he could watch it in the home. I would highly recommend.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your kind words, the staff really appreciate you taking the time to send in this wonderful review. It is a pleasure to look after and care for your dad.


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Review from Hazel B (Wife of Resident) assisted by family/friend published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful that my husband was placed at Barchester Friston House Care Home. He is treated with respect and his care needs met. All staff know his name and take time to chat to him. The home is well-kept, food lovely and nice and clean.

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Review from A T (Son of Resident) published on 29 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience of residential/nursing care. My mum spent a year at Friston before transferring to a care home nearer to family.
Our overall experience was as marked below. The standout experience was the commitment of the care staff. They are well-led and show care and compassion.
The only real
criticism is the introduction of the new electronic reporting system.
This appears to have been implemented without sufficient training or support. The prescriptive nature of the system means that staff spend less time with residents and feel under extra pressure to complete reports.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for leaving your review of your mum's stay with us. We understand that any changes, and rollout of new systems can take time to adjust, and we are sorry if this has caused an issue. We understand that the new digital system was communicated as quickly as possible, and the staff are getting to grips with a new, and more efficient way of working that will also benefit our residents greatly. Thank you for your patience, and our apologies again if this has hindered your experience with us.


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Review from S P (Niece of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative seems to be very happy with the care and staff at Barchester. The staff here are very supportive, attentive and very friendly. They have taken a liking to the carer - they have the same music interests and he is very much so a very jolly person to be around.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for the fantastic review. Here at Friston we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston.


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Review from Stacey J (Granddaughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, well maintained by staff. Everyone goes above and beyond for the resident's care. Hygiene and welfare are excellent, would highly recommend this care home to anyone who wishes for their loved ones to be well cared for. Thank you.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for the fantastic review. Here at Friston, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston. Thank you once again.


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Review from Valerie B (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came and had Christmas dinner with Dad. The food was amazing. The chef came throughout the meal to make sure we were happy, and the waiter was very good and very friendly. The experience of the whole meal with Dad was great -made it a happy time and experience. Thank you to all the catering staff.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

We are so pleased that your Christmas dinner was amazing, and it is great that you were able to spend time together at this special time of the year. I will ensure that the catering team are aware of the fantastic review.


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Review from Wendy N (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friston House is a caring, professional and well-managed home. They understand how to support my mother's needs and care for her with dignity, friendliness and genuine concern. In addition they keep me fully informed and we discuss and we agree a way forward in a collaborative and informed manner. I
appreciate their support and the lovely environment they create. Thank you so much.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for the fantasic review. Here at Friston we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston.


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Review from Susan M (Daughter-in-law of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law initially went to Barchester Friston House Care Home for respite care. She was so well cared for that it was agreed that she would stay permanently. What a difference it has made... after continuous admissions to hospital when she was at home. Now she is in Friston House, she hasn't
been admitted to hospital. All the teams from various departments are fantastic and according to Ma-in-law, the food is great!

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you for your fantastic review. I will ensure that your kind words will be passed on to the staff. Positive feedback is always gratefully received. It is such a pleasure caring for your mother-in-law.
Thank you,
Sandra.


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Review from C C (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming, friendly and caring. Mum is receiving the very best care and appears to be very happy. She enjoys the food and loves the interaction with the staff. As a family, we have found the staff to be very caring and accommodating especially three members of staff who always go above and
beyond. One is very much missed on the ward by all our family but especially Mum.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you for taking the time to write a review. We value all feedback and comments made to us. I will ensure that your positive feedback will be passed on to the team.


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Review from David W (Brother of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, many thanks, indeed, for everything you have done for my brother. I saw how caring all the staff are, no matter how hard it is to deal with my brother for the past few months. And in his most difficult time, I saw one of the team leaders who put so much dedication and care into my brother,
she is an absolute star that no matter how busy she was, she stayed with my brother, spoke with him, encouraging him to eat, she sang to my brother and even he was closing his eyes, I saw my brother smile. She never failed to update me and give me assurance for my brother's well-being. I saw how much she cared for all the residents and with no expectations in return from the family. She really has a big heart. Thank you ever so much to the team leader and all the staff. She deserves to be rewarded and the home is lucky to have this kind of staff. Thank you so much Barchester Friston House Care Home.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for this wonderful review. This means so much to my staff that you have taken the time to write a review for them. Postive feedback is always gratefully received. It was a pleasure looking after your brother.


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Review from Kevin P (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family BBQ was a success. Really enjoyed the day nice to see everyone enjoying themselves. Food was very nice, also the staff very friendly looking forward to the next time.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review, it really means a lot to the staff that you have taken the time to send one. They all work so hard to ensure that the residents and families had a good time.


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Review from Lianne F (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fourteen months exemplary support. Complete confidence in staff to look after Dad with care and compassion. They reassured and engaged with him, helpful and approachable. Dad joined in with various activities which enhanced his quality of life. He enjoyed sitting in the courtyard, singing/dancing along
to visiting musicians, a river trip. After a month in hospital, Dad returned to Nightingale Walk. The turnaround in his well-being was astounding, due to dedicated nursing and care, skill and talent of the staff, plus them taking extra time and patience. They anticipated and met all his needs with a high standard of professionalism. He was treated with dignity, respect and kindness. They genuinely cherished him, knew his likes/dislikes, sense of humour, shared smiles. Medication accurately monitored and administered, including palliative care. We were kept informed thoroughly and all treated so tenderly at the end. Barchester Friston House Care Home is exceptional, filled with remarkable people.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you for your fantastic review, I will ensure that your kind words will be passed on to the staff. Positive feedback is always gratefully received. It was such a pleasure caring for you Dad.
Thank you
Sandra


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Review from Claire E (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Friston House enough. We got the news that my elderly mum would be discharged from hospital, baffling to us when she was in such a fragile state physically and mentally. Friston House was beyond helpful, arranging to undertake a care assessment of my mum in hospital on the same day,
and lining everything up for her to arrive at Friston House the next day. In a fraught time, they went above and beyond.
Her care during respite was second to none.
The home treated Mum like a permanent resident from day one.
The thought that went into even the configuration of her room to try to settle her as quickly as possible was not overlooked. The time that went into ensuring thorough reviews of her acute medical needs was invaluable.
All the staff were incredibly caring, putting Mum's needs at the forefront of mind. Even after the end of respite care, Mum was never out of thought; they tracked down a missing top and sent it in the post, so very kind.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for taking the time to leave a positive review. It is so lovely for the team to hear that they are appreciated for all their hard work.
Kind regards.


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Review from Sally O (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care manager, on top of things and responds promptly to any queries.
All care staff seem genuinely fond of the residents and very approachable.
The housekeeping staff also very friendly and respond to any requests with grace.
Laundry arrangements good but often Mum has few underwear and
sleeping garments even though she was admitted with plenty.
Reception staff excellent.
Activities staff try very hard to keep residents occupied with varying activities.
Very pleased that we chose Friston House for our mum.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review. I will pass on the review to our team who will be so pleased, as it means a lot to them. Thank you.


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Review from G M (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff attentive and caring when dealing with my mother. The home is kept very clean and they arrange many different activities to keep the residents stimulated. At the end of the day I wanted my mother safe and cared for. She is here

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your great review, it means so much to the staff when you take the time to do this. it is a pleasure caring for your mother.
Kind regards,
Sandra


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Review from Sarah W (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a great care home; I wouldn’t want my mum to be anywhere else. She is so settled and happy and, most importantly, safe and looked after. The activities and visits are so enjoyable for her. All the staff are so caring, and the food is amazing.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for this fantastic review; it really means a lot to the staff and me when you take the time to complete a review. I will ensure that the staff get to read this. It is always a pleasure caring for your mum.
Kind regards.


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Review from Ally S (Daughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Friston House in October 2022 and was impressed with the facilities and staff. Mum had quite complex needs and the nursing manager took the time to talk to me at length about the care they could provide. She was very honest, but also re-assuring in her answers and I added Mum to the
waiting list. Sadly, Mum was only at Friston House from December to January 2023. She was on the 1st floor and the nurses and carers were lovely and very welcoming to Mum. Every time I visited, one of the nurse's would come and update me. Mum was on a lot of medication and had complex needs, but the staff were brilliant and ensured that all of her needs were met. They made a huge effort to help Mum settle in and really encouraged her to meet other residents and get up and participate with the activities. When Mum became unwell they updated me and then checked in every few days whilst she was in hospital. A special thank you to the staff.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your kind review, we really appreciate you taking the time to write this. The staff will be so please that you have taken the time to do this.
Kind regards.


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Review from L C (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled into Friston House. The staff are always kind and friendly. Dad is in a safe home. Nothing is too much trouble for the staff. Thank you.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review. It's a pleasure looking after your dad here at Friston.
Kind regards.


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Review from Jackie G (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot say thank you enough for the care given to our mum during her time at Friston House. This is an excellent care home and all the staff are fantastic. When Mum could no longer live independently at home we found Friston House and knew straight away Mum would be happy there. The nurses/carers/activity
girls were all lovely and Mum soon settled in.
Mum especially enjoyed the activities available and she looked forward to the live entertainment and singalongs. All the staff seemed to know all the residents in depth – they soon realised Mum loved a chat so before long they knew Mum’s life story, all about her daughters and what her favourite tipple was.
The standard of care Mum received was second to none – we can't thank the team enough. Although it's their job they genuinely cared. We can’t find enough words to express our thanks and appreciation for looking after our mum to the end. A huge thank you to everyone at Friston.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Jackie,
Thank you so much for a wonderful review. It was our pleasure to look after Mum, she was a lovely lady. I will ensure the staff see your review as it means so much to them when relatives take the time to write a review. Mum will be missed and if ever you are passing please call in to see us.
Take care,
Kind regards.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Barchester Friston House Care Home is calculated as follows: ( (443 Excellents x 5) + (90 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 543 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (66)

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Meet the Team (11)

Sandra

Sandra Verrell

Job Title: General Manager

Joined: 2017

Hi, my name is Sandra Verrell and I am the General Manager at Friston House.


I have been a Registered Nurse since 1983 and have over 30 years of experience working in the care home environment, including more than 20 years as a General Manager.


I am a passionate nurse and a leader who is dedicated to delivering excellent care to our residents through well-supported, skilled and supported teams. My role as General Manager is to support the team in providing person-centred care and to make sure our residents feel safe and comfortable in their homes.


Ana

Ana Pasoi

Job Title: Deputy Manager

Joined: 2019

I am the Deputy Manager here at Friston House. I graduated as a nurse back in Romania in 2015 and arrived in the UK in the same year when I started my nursing career.


I joined Friston House in May 2019. I have a passion for caring for the elderly, and that makes my job so interesting and fulfilling. My aim is to ensure that the residents in my care enjoy the highest standard of care and that they are always comfortable and safe.


Becky

Becky Farrell

Job Title: Home Administrator

Joined: 2025

My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.


Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.


I’m here to offer support and guidance to those who are living in or considering care with us.


Adela

Adela Lupu

Job Title: Unit Manager

Joined: 2019

Hi, I am the Unit Manager on Nightingale Walk.
I have a passion for nursing and it was always my aim to qualify as a registered nurse which I achieved in 2015.


I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Memory Lane.


I enjoy caring for others, promoting their comfort and wellbeing. I am enthusiastic about implementing a new dementia care approach, supporting residents to have a good quality of life in a safe environment and ensuring a high standard of care is provided at all times.


Ewa

Ewa Adamska

Job Title: Unit Manager/Care Practitioner

Joined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.


I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.


I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.


I look forward to welcoming you at Friston House and feeling here at home.


Nicol

Nicol Nasturas

Job Title: Acting Unit Manager

Joined: 2019

I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .


I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.


I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.


Janine

Janine Payne

Job Title: Administration Assistant

Joined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.


Abin

Abin Babu

Job Title: Chef

Joined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.


David

David Johnson

Job Title: Head of Activities

Joined: 2023

I’m David, I have been working at Friston House since December of 2023.


I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.


Colin

Colin Porter

Job Title: Head of Maintenance

Joined: 2024

My Name is Colin. I have just taken on the role as the New Head of Maintenance

A role I am dedicated to doing the best within my role.


My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.


I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.


You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.


Denise

Denise Spencer

Job Title: Senior Head Housekeeper

Joined: 2024

Hi, I'm Denise


I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.


I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.