Barchester Friston House Care Home

414 City Way, Rochester ME1 2BQ
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9.8 122 Reviews
  • Barchester Friston House Care Home, Rochester
Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Friston House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sandra Verrell (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Friston House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Barchester Friston House Care Home Reviews (122)

Total of 122, showing 41-60
9.8

Barchester Friston House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 46 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 122 reviews.

Overall Experience

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Date Published

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Review from Irene B (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent another year at Friston House and celebrated her 101st birthday in April. Again, as last year we managed two family celebrations in the private dining room as well as a 'singalong' at which the staff and residents sang 'Happy Birthday ' to her. Both events were catered for by the head
chef and his team. They provided us with lunches from the daily menu, afternoon sandwiches and yet again a magnificent cake. I highly recommend this 'restaurant'! Our thanks go to all the staff, nurses, carers and the efforts of the activities team for their continued support to keep Mum happy and comfortable and motivated although she can be a bit 'stubborn' at times.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Irene,
Thank you so much for the brilliant review that you have given us. It is an absolute pleasure looking after Mum. I am so pleased that you enjoyed her 101st Birthday day. It is lovely that you come here to have her party in our private dining room.
Kind regards.


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Review from John G (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff to be wonderful and caring, they looked after my mum with compassion. We were very impressed with the kindness shown by all the staff. They enabled my mum to gain the strength to go back to her own environment. We can't thank them enough.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear John,
Thank you for your brilliant review, it is great when residents do so well and can go home. It was a pleasure taking care of your mum.
Kind regards.


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Review from Jan G (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation and personal care was exceptional at all times. Friston gave my mother-in-law the extra help and support that she needed to get her over a life-changing operation, this gave her the confidence to return to her own home. She enjoyed and engaged in the social activities. We found the
staff to be compassionate and responsive with us as a family.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you for your lovely review, I will pass your kind words on to the staff. It is always great that relatives take the time to write a review.
It was such a pleasure taking care of your mother-in-law while she recovered.


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Review from David C (Nephew of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Friston House for almost one year and has dementia and Alzheimers. Prior to moving there, she had been declining following a number of hospital visits but since then her condition has now stabilised and improved a little. The staff are very kind and caring towards her
and ensure she has good personal care. They help and encourage her to eat and drink so, while she is frail, she does seem otherwise physically quite well. Overall she seems very settled and content at Friston House which is a comfort to my family and me knowing that she is being well cared for.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear David,
Thank you so much for your lovely review, it means a lot to me and the staff when relatives send a review about the care their love one is receiving here at Friston House.
I will pass your kind words on to the staff.
Kind regards.


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Review from E H (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I cannot recommend this home enough! What a wonderful place. My mother-in-law spent the last 4 weeks of her life here and she was treated with care, respect and dignity at all times. She was in room 48 on the 1st floor. We were kept thoroughly informed at all times. The team of staff
and nurses engaged with her regularly. She was comfortable and clean. We have so much regard for the team on this floor. We were allowed to take our dog to visit too. Such passion and dedication. Thank you all so so much.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your kind words, I will pass them on to the staff on the unit. We consider ourselves very privileged to look after your mother-in-law in the last few weeks of her life. She was a lovely lady with a wonderful supporting family.
Kind regards.


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Review from Phillip H (Son of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home now for 18 months and has always received excellent care. The staff are very friendly and competent. When I asked about visiting times I was told "This is Mum's home now, come when you wish". Also a very trying time for staff due to Covid.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Phillip,
Thank you for taking the time to complete a review. We really appreciate the lovely words. It is a pleasure looking after Mum here at Friston House. It has been a difficult time through Covid, but staff have stepped up to the challenge and have exceeded expectations with their care and compassion. I will ensure I pass on your kind words to the team.
Kind regards.


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Review from Sharon A (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and staff are fantastic. There are activities three times a day if you want to join in. The food is fantastic and a good choice for fussy eaters. Mum felt safe staying here for two weeks after coming out of the hospital.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Sharon, thank you for your wonderful review. It has been a pleasure having your mum staying with us. We loved caring for her, and she is welcome back anytime she wishes.
I will ensure the staff see your lovely review.
Please take care and do come and visit us often for a lovely cup of tea and a piece of homemade cake.
Kind regards.


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Review from Lynn B (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a very contented and well care for time while at Barchester, Friston Way. All the nurses, carers and other staff were always kind, compassionate and friendly. I am so grateful that they were there to care for her and support me at the end of Mum's life. Thank you, is not a big enough word!

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Lynn, it was a privilege and a pleasure to be able to care for your mum here at Friston House. Thank you so much for your kind words, we really appreciate you taking the time to complete a review for us. Kind regards.


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Review from A W (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's entry into the home was a traumatic experience for my family, especially my mother. Friston have guided and assisted with unbelievable compassion throughout this ongoing period. From the moment you enter the home, everyone seems to understand our situation and seems to have a moment for
us as well as my father. I am unsure how we'd have managed to get this far without them. Thanks!

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Andrew,
Thank you for taking the time to tell us of your experience that you have had here at Friston House. The staff appreciate the comments that you have given them. It is a pleasure looking after your father.
Kind regards Sandra Verrell, General Manager.


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Review from Rene D (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and make this care facility what it is; outstanding. The staff are all caring, helpful, friendly, professional and attentive, and are always willing to go the extra mile. It has been a great relief to be able to trust care staff after a traumatic experience in an NHS hospital
and as soon as my Mum transferred to Friston House everything changed for the better. I am kept fully informed of all developments and staff are very responsive. The care is first class as is the food and ambience. The staff clearly work as a team which is so important. The explanation of my Mum having to be moved to palliative care was highly professional and compassionate and the staff have been proactive in seeking financial contributions from the financial authorities to help towards the costs of the care. I would recommend Friston House to anyone.

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Review from Beryl H (Sister of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has always been well cared for.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Beryl, thank you so much for your lovely review; it is a pleasure to look after your sister here at Friston house. Its always good to be told that our residents are well looked after by their family.
Kind regards.


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Review from Nuala B (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister found this lovely home for my mum. So on the 5th May 2022, myself and my sister and my husband took my mum there and were welcomed by the head of residential unit, top carer at the home. After two weeks my mum was moved upstairs to the nursing level as she was not very well. The nurses were
all very pleasant to my mum to make her stay as comfortable as they could. The carers were all great and especially one lovely carer always made sure we as a family were looked after and were catered for too. And we always got a friendly hello from the head of residential unit. My mum’s stay was short at the care home as she passed away on 15 June 2022. It’s a very caring care home and very nicely decorated.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Nuala, it was a pleasure meeting your mum and we knew very quickly that she was better placed in our nursing unit. All your family were gracious and supportive and clearly wanted the best for mum. It was a privilege to take care of your mum. Thank you for your Kind words.


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Review from Kevin H (Son of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into residential 2 years 3 months ago and was looked after exceptionally. Whilst covid happened, I can’t praise highly enough the staff and their attentiveness and communication to my concerns and requests. Super support from a great team. I would especially shout out with great thanks to
three members of staff, in particular, for their continued support as I know my mum's needs are, shall I say, quite demanding. Many thanks to you.

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Review from K S (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friston House is a relaxed home-from-home environment. Staff members know the residents and care for them well. Residents are treated with dignity and respect. The menu choices are well thought out and enjoyed, with a range of choices available.

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Review from Laraine N (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke, Mum eventually went into Friston House in early February. The care she received there was outstanding. The staff were so very caring, efficient and friendly, and nothing was too much trouble. They made her final days the best that they could be. Even after her passing in April,
I have received endless help and support. I cannot thank them enough.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Loraine, thank you so much for the lovely review. The staff would like to thank you for your kind words as it was a pleasure caring for your mum. She will be missed very much.
Once again, thank you so much.
Kind regards.


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Review from David B (Husband of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Friston House Care Home in 2020 due to the severity of her Dementia. Fortunately, it gave the wonderful staff time to get her acclimatised and accept the new surroundings as "home" prior to the onset of Covid.
Without a doubt, I felt instant "peace of mind ", knowing that
she was being cared for by staff at all levels, who were totally dedicated to looking after the wellbeing of their patients.
The nursing staff and carers in Memory Lane, are all heroes, having risen to the challenge of Covid, over and above their existing arduous duties. They work tirelessly as a team and inspire confidence with a smile. The nursing staff regularly keep you updated.
She enjoyed music and dancing until her mobility deteriorated. In her room, the thoughtful carers would ensure her TV was tuned to a music channel, even in her final days whilst bedridden.
My sincere thanks go to all staff.
I have no hesitation in recommending Friston House.

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Review from Peter C (Son of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be delighted with the compassion and care our mother receives, and she herself is genuinely happy in the home. She has made many friendships with staff and other residents and is clearly enjoying fulfilling days.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your continued support of the home, Peter. We are so pleased that you continue to be content with the care that your mum is receiving here at Friston House. It is a pleasure to care for your mum, she is a lovely lady and deserves the best.


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Review from Karen L (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Friston House in Rochester back in June 2021 as her previous care home were unable to care for her due to her decline with her dementia. Since she has moved there she has improved so much as all of the staff are absolutely amazing. They have sorted out her medication which has done
wonders for her wellbeing. Before she would not wash her hair, get dressed or shower, and now they have built up so much trust and care that she showers, washes her hair and gets dressed every day. She is also eating really well as the food is to a very high standard, and she has lots of tea throughout the day with the occasional cake and biscuits, which she loves. When I was able to visit my mum I can see what great care they take of her as well as the other residents and have so much patience. I just can't thank them all enough for what they have accomplished with her and I can now sleep well and breathe a sigh of relief to know that she is being looked after so fantastically.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Karen, thank you for the fantastic review regarding your mum; she is a pleasure to look after. The team will be so pleased with your wonderful words of praise for the holistic care that she has received. You are right; she has settled in really well and definitely loves her cup of tea throughout the day.
I am so pleased that she is part of our extended family here at Friston House.
Best wishes.


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Review from R T (Husband of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was there from November 2019 to July 2021. The manager there certainly went the extra mile. She prevented a nuisance caller from reaching my wife by insisting on a secret password before any connection. Although this caller was known to my wife, the manager insisted on helping and even told
the caller that this was my wife's decision.
Such attention to detail prepared to protect her residents by any means.
One nurse, in particular, helped more than I can say.
Kind Regards

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Review from M F (Respite Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I returned home stronger than I went in. Generally speaking, the food menu was suitable but often the food offered differed from that published for the meal. The staff, especially the nurses, are friendly and helpful though I felt that some of the care workers were unsympathetic. Activities were suitably
planned though card games eg cribbage or chess would have been welcome. Beds were not made every day and rooms were not cleaned every day.

Reply from Feedback Team, The Feedback Team at Barchester Friston House Care Home

Thank you for your feedback. Firstly we would like to thank you for your kind words regarding certain aspects of your stay and I am sorry to hear your experiences with Friston House did not always meet your expectations. I’m aware you had raised particular preferences when you first moved in and we had made a concerted effort to fulfil your requests during your stay with us and it was my understanding the concern you raised was looked into, discussed and resolved with yourself at the time. If you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to have your feedback and where possible, implement any improvements to our services going forward. Please feel free to contact me or a member of our team via phone 01634 403556 or email: Friston@barchester.com.


Kind Regards,
The General Manager, Friston House


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Barchester Friston House Care Home is calculated as follows: ( (443 Excellents x 5) + (90 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 543 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (66)

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Meet the Team (11)

Sandra

Sandra Verrell

Job Title: General Manager

Joined: 2017

Hi, my name is Sandra Verrell and I am the General Manager at Friston House.


I have been a Registered Nurse since 1983 and have over 30 years of experience working in the care home environment, including more than 20 years as a General Manager.


I am a passionate nurse and a leader who is dedicated to delivering excellent care to our residents through well-supported, skilled and supported teams. My role as General Manager is to support the team in providing person-centred care and to make sure our residents feel safe and comfortable in their homes.


Ana

Ana Pasoi

Job Title: Deputy Manager

Joined: 2019

I am the Deputy Manager here at Friston House. I graduated as a nurse back in Romania in 2015 and arrived in the UK in the same year when I started my nursing career.


I joined Friston House in May 2019. I have a passion for caring for the elderly, and that makes my job so interesting and fulfilling. My aim is to ensure that the residents in my care enjoy the highest standard of care and that they are always comfortable and safe.


Becky

Becky Farrell

Job Title: Home Administrator

Joined: 2025

My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.


Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.


I’m here to offer support and guidance to those who are living in or considering care with us.


Adela

Adela Lupu

Job Title: Unit Manager

Joined: 2019

Hi, I am the Unit Manager on Nightingale Walk.
I have a passion for nursing and it was always my aim to qualify as a registered nurse which I achieved in 2015.


I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Memory Lane.


I enjoy caring for others, promoting their comfort and wellbeing. I am enthusiastic about implementing a new dementia care approach, supporting residents to have a good quality of life in a safe environment and ensuring a high standard of care is provided at all times.


Ewa

Ewa Adamska

Job Title: Unit Manager/Care Practitioner

Joined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.


I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.


I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.


I look forward to welcoming you at Friston House and feeling here at home.


Nicol

Nicol Nasturas

Job Title: Acting Unit Manager

Joined: 2019

I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .


I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.


I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.


Janine

Janine Payne

Job Title: Administration Assistant

Joined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.


Abin

Abin Babu

Job Title: Chef

Joined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.


David

David Johnson

Job Title: Head of Activities

Joined: 2023

I’m David, I have been working at Friston House since December of 2023.


I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.


Colin

Colin Porter

Job Title: Head of Maintenance

Joined: 2024

My Name is Colin. I have just taken on the role as the New Head of Maintenance

A role I am dedicated to doing the best within my role.


My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.


I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.


You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.


Denise

Denise Spencer

Job Title: Senior Head Housekeeper

Joined: 2024

Hi, I'm Denise


I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.


I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.