Grace Manor Care Centre

348 Grange Road, Gillingham ME7 2UD
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9.9 91 Reviews
  • Grace Manor Care Centre, Gillingham
Welcome to Grace Manor Care Centre in Gillingham, Kent. Situated on stunning grounds, the classic Manor property offers 24-hour care for those over the age of 55. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and post-operative care and particularly cater for those living with Dementia.

The well-kept care centre comprises 57 bedrooms, 12 of which make up the Dementia unit. A portion of the bedrooms is equipped with an en-suite W.C. and a hand basin. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the home's cosy sitting rooms and dining room offers residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Grace Manor, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the activities take place within the home environment and include art, handicrafts, visiting entertainers, quiz nights as well as garden parties and summer barbecues. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports. All are encouraged and available. Residents enjoy shopping days as well as seasonal trips to the seaside.

Grace Manor's professional catering team delivers nutritionally balanced meals that are appealing to its residents. The home's professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

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Care Provided by Grace Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriele Jerome (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grace Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Grace Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Grace Manor Care Centre Reviews (91)

Total of 91, showing 1-20
9.9

Grace Manor Care Centre has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years. Over all time Grace Manor Care Centre has 91 reviews.

Overall Experience

  • 71
  • 14
  • 5
  • 1
  • 0

Date Published

91
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11
25
66

Review from Juliette E (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed more care than we could safely provide and we selected Grace Manor following a previous visit and feeling that the home could be right for my father. All the team have been very supportive in getting my father settled into the home. All the team show him kindness and interest in him
as an individual, which has been very important in helping him settle and feel safe in his new environment. It was a very big and emotional decision for us and this has certainly been made smoother by the support we received. When I say 'all the team' this covers the nurses, carers, dinner staff, laundry and maintenance - who I have seen address my father in a kind respectful way.

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Review from T P (Niece of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with my aunt's care at Grace Manor Care Center since she moved in back in January 2022. There are plenty of activities for her to get involved with if she chooses, and the staff are caring and friendly.

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Review from Linda M (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Grace Manor Care Centre, she enjoys the activities, loves her room which has all her photos and her own furniture. She loves to be outside which the staff are well aware of so on any nice day (summer and winter) they will sit her outside in the lovely garden. The staff are so attentive
and take the time to chat and have a laugh with her. She is still able to get out to her other activities but is always warmly welcomed home.

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Review from D E (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Most of the staff are lovely and some do care. But let's just say I've seen more than enough!
If you really care about your loved ones think long and hard before leaving them alone at Grace Manor! And I wasn't the only relative that had problems.

Reply from Judith Knight, Operations Manager at Grace Manor Care Centre

I am sorry to read of your experience. We offer an open-door policy and encourage people to raise any concerns they have with us. We would be happy to meet and discuss this further with you.


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Review from Terry R (Son of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Grace Manor Care Centre. They have been excellent with my Mum who suffered with a stroke. She is very happy and comfortable, she enjoys the food and the activities provided most days. All the carers are very friendly and attentive and the management are very helpful to any queries
I might have. Overall we are very happy with Grace Manor Care Centre and would recommend to anyone.

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Review from Jane H (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a month's stay at Grace Manor, in November 2024, following an accident at home. In that short time, the staff were really good to her and so caring, from the maintenance staff, laundry lady, care staff and nurses. Before being taken ill, our mum did enjoy some activities, which completely
surprised us, thanks to one lady. She was pleased to be featured on social media. Mum always liked the food, praise indeed.
Mum's health took a sudden turn for the worse and the level of care and compassion given was maintained. Thanks to everybody, for looking after our mum and making her last days as good as they could.

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Review from Michelle H (Wife of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Grace Manor Care Centre are all so kind, friendly, make my husband as comfortable and calm as if he was at home and I cannot thank them enough for all they do for us as a family in his end of life care.

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Review from Brian G (Husband of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moments of contact with Grace Manor I have been extremely happy with the care and attention my wife has received. Nothing is too much trouble and any issues are dealt with without fuss. She is in the best place and has actually improved from being non-verbal and almost immobile to just
the opposite due to the carers' engagement with her to get her to the table and more. Nothing short of a miracle. Thank you all.

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Review from Neil A (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Manor has been brilliant since my father moved there 6 months ago. The staff are so attentive and caring. There are lots of activities for the residents to do. My family and I are really pleased that Dad is here and would definitely recommend Grace Manor.

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Review from Nina R (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff members are all very friendly and welcoming. Very engaging and supportive to my dad 24/7. Lovely building and gardens. My dad feels safe and happy in his room, which has his personal belongings in. Overall, very happy with care and support provided.

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Review from Jodie M (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been a resident here he has received the best care, the staff go above and beyond and always greet him with a smile which really does make a difference. Having a parent in a care home is not something I ever thought I would have to deal with so knowing he is well looked after helps
massively. There is always something on to keep the residents entertained which is great, and any concerns I have are always listened to and dealt with promptly. Thank you, Grace Manor!

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Review from Carol W (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treated my mum really well, my mum was looked after really well, with good hygiene and cleanliness, good food and good administration. Overall the home is a very good care home, when we brought my mom here the staff were good to her from day one.

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Review from Margaret S (Wife of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased. My husband now joins in some activities. He has been to a fast food outlet plus a trip to the seaside. He is very settled here.
Staff makes a big effort with him. He looks smart and care for.

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Review from Yvonne A (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Manor Care Centre is an excellent home for a loved one. The care is very good from carers and management. My mother has a lovely clean room, nice food and is well looked after. Couldn't ask for more for her.

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Review from Jennifer C (Sister of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in the care centre for dementia care and has been there for a few years and the care he receives seems to be helping him best knowing his situation.
We receive a video call from the nurse with my brother there every two weeks and it seems to help him as well.
We visited him recently
and all the staff there were polite and seemed to know all about him.
All our thanks go out to all the staff there and to continue as you are.

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Review from Gary N (Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred to Grace Manor as I'm terminally ill. My reception I can only describe as fantastic. On arrival I had a lot of trepidation, which was allayed by the wonderful staff and since I've been here they have been nothing short of amazing, caring and professional. I would highly recommend Grace
Manor.

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Review from David M (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Manor has cared for my dad for the last 10 months until he sadly died recently. During his time there I can honestly say we as a family and my dad were treated with genuine care, respect and dignity. The staff are brilliant, always willing to chat with us and my dad and always with a smile on
their face. I truly believe that given my dad's circumstances, he couldn’t have wished for a more dignified and comfortable stay/experience anywhere else.
I don’t think I’m allowed to reference individual names but some went way above what I would expect. Our heartfelt thanks to everyone who cared for my dad and I would not hesitate to recommend Grace Manor.

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Review from Carole W (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided in Grave Manor since June 2018, and the overall level of care has been extremely good; my mum was very happy and settled there. The carers were consistent and to a high standard, and my mum was treated with dignity. Sadly, my mum passed away recently. I have no reservations about
recommending Grace Manor Care Centre to anyone. Thank you for looking after my mum.

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Review from J D (Wife of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences of Grace Manor have been excellent, in all aspects. Nothing is a problem for all the members of staff, who are also very supportive and friendly.

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Review from Kimberley P (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind, friendly and very caring. The quality is second to none, and I would recommend it to anyone. They do a lot of activities with residents and make their rooms as homely as if they were at home.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Grace Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Grace Manor Care Centre is calculated as follows: ( (274 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 296 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grace Manor Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Gabriele

Gabriele Jerome

Job Title: Centre Manager

Joined: 2020

All my life I wanted to care for older adults and make a difference in their life. Becoming a home manager was the ultimate way to do so. However, being a home manager is so much more than looking after older adults and I realised that looking after your staff is paramount to delivering good quality care. Creating an open and honest culture with staff, recognising their achievements and actively engaging, supporting staff and valuing staff is paramount. If you have a happy and content staff team, you have happy residents. I believe a manager should be a great role model who is passionate, hands-on and motivated with a great sense of humour.


Grace Manor Care Centre is our older adult’s home, we are proud of our warm and welcoming environment, and we will always be here for a chat. It is important that both our older residents and their families are included and feel at home. It is always the highlight of my role to see these residents smiling and laughing again.


Frequently Asked Questions about Grace Manor Care Centre

What types of Care is Grace Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grace Manor Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grace Manor Care Centre have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Grace Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Grace Manor Care Centre to the centre of Gillingham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.