Grace Manor Care Centre

348 Grange Road, Gillingham ME7 2UD
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9.9 91 Reviews
  • Grace Manor Care Centre, Gillingham
Welcome to Grace Manor Care Centre in Gillingham, Kent. Situated on stunning grounds, the classic Manor property offers 24-hour care for those over the age of 55. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and post-operative care and particularly cater for those living with Dementia.

The well-kept care centre comprises 57 bedrooms, 12 of which make up the Dementia unit. A portion of the bedrooms is equipped with an en-suite W.C. and a hand basin. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the home's cosy sitting rooms and dining room offers residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Grace Manor, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the activities take place within the home environment and include art, handicrafts, visiting entertainers, quiz nights as well as garden parties and summer barbecues. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports. All are encouraged and available. Residents enjoy shopping days as well as seasonal trips to the seaside.

Grace Manor's professional catering team delivers nutritionally balanced meals that are appealing to its residents. The home's professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

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Care Provided by Grace Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriele Jerome (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grace Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Grace Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Grace Manor Care Centre Reviews (91)

Total of 91, showing 21-40
9.9

Grace Manor Care Centre has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years. Over all time Grace Manor Care Centre has 91 reviews.

Overall Experience

  • 71
  • 14
  • 5
  • 1
  • 0

Date Published

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Review from Elizabeth A (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very kind and helpful and look after my husband very well.

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Review from S W (Sister of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my brother, care staff looking after him are excellent, really friendly and caring. I feel secure knowing my brother is being taken care of so well. A big thank you to all the staff. My brother is treated very well and is happy.

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Review from A H (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after wonderfully, nothing is too much trouble. The carers are so kind and always so happy. Knowing my husband is happy in the home, in so sad circumstances, I love home so much. I go in every day and all the staff are so kind to me and I thank everybody.

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Review from A W (Brother of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, certainly some staff go the extra mile, especially three carers who are really good to my brother. Keep up the good work, very much appreciated by a family member. Thanks, guys.

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Review from Tracy S (Niece of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's room always appears clean and well looked after. The staff are great with her, she can be difficult when she doesn't want to do something but they handle those situations well. The staff are friendly and always have a smile for my aunt and her visitors. Every staff member is polite and courteous
and will listen and answer any questions asked. The manager is always available if needed and friendly, she will always make time in her busy schedule for questions. I would recommend this care home to others.

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Review from John C (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has Alzheimer's with challenging behaviour, is being looked after with not just care but with love. Compared with her previous residential home this one is in the 'premier league'. When I visit they look after me as if I were a resident, unbelievable. I couldn't be happier and neither could
she.

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Review from Manny Z (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Grace Manor Care Centre since last summer. He is very happy at Grace Manor. I visit on average once a week with my wife and mother-in-law. I am very happy with the care that my father-in-law receives, it doesn't matter when we visit he is always dressed smartly and looks
well looked after. I find the staff are very attentive to detail and are always there to help with any question we might have. In general, I find the carers at Grace Manor to be always helpful, caring and very sensitive towards not just my father-in-law but all the residents that we come into contact with on our visits. What I also like about Grace Manor is the activities they do on a daily basis with the residents to keep them active in the best way possible.

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Review from P P (Sister of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my sister's care at the home. There is always plenty of activities to do should they wish to do them and the food is good and the room is kept clean.

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Review from Julie H (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been sensitive, kind and caring, not only to my father, who is a resident, but also to me and my mother who also suffers from dementia and found adjusting to Dad not being at home difficult. The staff are friendly and caring.

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Review from R H (Granddaughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at Grace Manor Care Centre for the remaining months that she was with us and I couldn't thank Grace Manor enough for all the support and care they gave to my nan in her last few months. My nan loved all the staff very much, which is warming to know when you were not able to see her as much
due to Covid.
I can't thank the team leaders there enough for all the care they gave to my nan as they went above and beyond and I'm so grateful for them, my nan loved them both very much as she used to always talk about them all the time.
I can't fault anything about this nursing home, it has got amazing staff and it's a great home for your loved ones to be in as it's just like one big family and they treat your family members as their own.
On my nan's last day with us the staff couldn't do enough for us and was by our side every step of the way even through the most complicated part that we had to face, they made it very comfortable and reassuring throughout.

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Review from A W (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been at Grace Manor for approximately 2 years, during which there had been a pandemic, which the staff managed with great care for all concerned.
Nothing ever seemed to be too much trouble. The food is always good with plenty of choices, entertainment and activities for everyone are
first class and family involvement welcomed.
Every member of the team at Grace Manor has great empathy with the residents in their care.
Sadly, my mother is no longer with us, however, the palliative care was second to none, always treated with dignity and kindness. I would recommend this to anyone requiring a safe and sound nursing home.

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Review from Jayne H (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff excellent.

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Review from E D (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Grace Manor Care Centre in June 2022 following a hospital admission. The love and care given to him by the staff was exceptional. And that carried through to my mum, my sisters and me right through to the end when he passed away. Every member of staff we dealt with were loving
and caring and superb in their role. I cannot recommend Grace Manor more highly if I tried.

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Review from Beryl C (Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here since April. At first, I was very wary, but I was soon put at ease. I am getting used to the routine. I find most of the carers very helpful. I feel when the weather is warm, the service users should be encouraged to sit outside and get some vitamin D, which is stored in the body from
the sun or given vitamin D tablets. I feel there is a lack of facilities regarding hairdressers and chiropodists.

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Review from J K (Stepdaughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time, the staff have been amazing. Our mum has been well cared for and given all the love and care she needs. She loves doing the activities but is not able to do what she used to do. It is great that they are able to go on days out now, our mum really enjoys that. Our mum's needs
are considered carefully in all aspects, and the staff are very good and considerate with her. She is encouraged to eat and drink when she doesn't perhaps feel like it.

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Review from Graham N (Son of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here.
All staff devoted brilliant, all services, care, food, different activities. 100% recommend.
Great surroundings, gardens there is a tranquil place you can sit and pray, which I did every day when the sun was shining.
Really felt relaxed before driving home.

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Review from Jeremy R (Son of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Grace Manor from hospital where she had been receiving care for about 6 weeks. She received end-of-life care at Grace Manor for a 6 month period. The day-to-day staff were extremely kind and patient with her and the nursing staff were also very caring, taking time to inform me
of her situation. The nurses and management were very good at cutting through the inevitable bureaucracy surrounding my mum's stay and I felt she was very well cared for throughout her stay. The home is in a peaceful location, was always clean and well presented. Though my mum was somewhat unreachable to the family (because of her deteriorating mental state), she had a good rapport with the carers. We are all very grateful to them and all the staff at Grace Manor for their dedicated, cheerful and personalised attitude to their work.

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Review from M W (Wife of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very patient staff when my husband was sometimes grumpy and difficult. The home always smelt clean and our visits were facilitated extremely well especially throughout the difficult and uncertain times of Covid and ever-changing restrictions. Measures to keep residents, staff and visitors safe were
put in place and followed at all times. The activity team greeted us at the door and carried out PPE duties like experts. The care staff were very thorough in their care and dignity of my husband. Management was always available and ready to listen to any concerns if there are any.

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Review from Steven P (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, warm and friendly home.
The staff are fantastic.

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Review from Linda R (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's room is lovely and spacious. The home is clean and the staff are friendly and caring. The food is excellent, with something different on the menu every day. The care given to my mum is really heartwarming and the staff always take her needs into account, whilst preserving her dignity. I am pleased
my mum is being looked after so well here. Staff have bent over backwards to ensure we can still safely visit Mum in these trying times.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Grace Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Grace Manor Care Centre is calculated as follows: ( (274 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 296 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grace Manor Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Gabriele

Gabriele Jerome

Job Title: Centre Manager

Joined: 2020

All my life I wanted to care for older adults and make a difference in their life. Becoming a home manager was the ultimate way to do so. However, being a home manager is so much more than looking after older adults and I realised that looking after your staff is paramount to delivering good quality care. Creating an open and honest culture with staff, recognising their achievements and actively engaging, supporting staff and valuing staff is paramount. If you have a happy and content staff team, you have happy residents. I believe a manager should be a great role model who is passionate, hands-on and motivated with a great sense of humour.


Grace Manor Care Centre is our older adult’s home, we are proud of our warm and welcoming environment, and we will always be here for a chat. It is important that both our older residents and their families are included and feel at home. It is always the highlight of my role to see these residents smiling and laughing again.