Grace Manor Care Centre

348 Grange Road, Gillingham ME7 2UD
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9.9 91 Reviews
  • Grace Manor Care Centre, Gillingham
Welcome to Grace Manor Care Centre in Gillingham, Kent. Situated on stunning grounds, the classic Manor property offers 24-hour care for those over the age of 55. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and post-operative care and particularly cater for those living with Dementia.

The well-kept care centre comprises 57 bedrooms, 12 of which make up the Dementia unit. A portion of the bedrooms is equipped with an en-suite W.C. and a hand basin. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the home's cosy sitting rooms and dining room offers residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Grace Manor, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the activities take place within the home environment and include art, handicrafts, visiting entertainers, quiz nights as well as garden parties and summer barbecues. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports. All are encouraged and available. Residents enjoy shopping days as well as seasonal trips to the seaside.

Grace Manor's professional catering team delivers nutritionally balanced meals that are appealing to its residents. The home's professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

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Care Provided by Grace Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriele Jerome (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grace Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Grace Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Grace Manor Care Centre Reviews (91)

Total of 91, showing 41-60
9.9

Grace Manor Care Centre has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years. Over all time Grace Manor Care Centre has 91 reviews.

Overall Experience

  • 71
  • 14
  • 5
  • 1
  • 0

Date Published

91
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11
25
66

Review from Darren P (Son of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted unexpectedly to Grace Manor. From the moment she was admitted she was treated with the best care and respect. Mum is always clean and comfortable and the staff are hard-working, polite and professional. It's a comfort to know she is in such safe and kind hands, thank you

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Review from Bev D (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has since sadly passed away but I cannot fault the care and compassion provided to my father and my family during his stay at Grace Manor.

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Review from B E (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Grace Manor for 5 weeks now and I have seen a complete change in her. She is so happy now having people around her for 24 hours and it has taken the worry away from me. She joins in all the activities and she is putting on weight. It is so lovely to see mum so happy now, instead
of so depressed and always crying.

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Review from F J (Sister-in-law of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister-in-law receives is absolutely first class. She is kept perfectly clean and carers give her cuddles and sing to her. She is not able to communicate her needs but the carers understand her. She has been at Grace Manor for over five years and I couldn't be happier. It's a lovely place
and the staff are wonderful.

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Review from Ros A (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and fun and get to know their residents, and their individual needs well. Mum always seems calm and it is heartwarming to hear of the activities she is involved in. The health and safety of residents have been exceptionally well cared for during the pandemic. I miss mum terribly but
know that she couldn't be in a better place.

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Review from T P (Son of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff, work very hard. I think they need more staff and more nurses because in my eye, it's a big place and they need more people on the ground.

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Review from S N (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident in December 2019. The decision of Dad having to go to a nursing home was not an easy one but I needn't have worried as he was made very welcome and throughout his stay, nothing was ever too much trouble. Good choice of food and drink, entertainment and activities were also available
and the building was spotless. The staff worked very hard to keep his spirits up during the very difficult lockdown period and always encouraged him to eat and take his medications. They were always happy to pass messages on to him from me or arrange for him to be ready for my 'window' visit. Unfortunately, his health deteriorated and he sadly passed away in September 2020 but I was able to be at his side and the care that was given to both myself and him during those last few days was extraordinary. I will never forget the kindness and care that was given to my dad throughout the 9 months that he was there. I would not hesitate to recommend Grace Manor. Thank you everyone!

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Review from Andrew D (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Grace Manor Care Centre a year ago. Within that year she has been looked after to the highest of standards, she is happy and content within the home. I feel my mum is safe and cared for very well. The staff and management are always on hand to reassure not just the family but also my
mum. Before my mum came into Grace Manor she never left her room. Within a short period of time, my mum was out of her room and socialising with other residents; she hadn’t done this for many years. Staff also managed to get my mum walking again after she suffered a stroke. As a family we are very happy with the care she receives from all staff members within the home.

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Review from Pauline R (Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like this home.

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Review from Ernest J (Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am well cared for.

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Review from M H (Respite Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My overall experience while staying at Grace Manor has been reasonably favourable. On the whole, staff have been attentive and helpful, whilst also bringing a sense of caring to their tasks. However, the attitude of some night staff has been hard to accept. That said, all senior staff and team leaders
have made my stay good.

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Review from C F (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful and happy in their work. We feel very confident that Dad is safe and well looked after. There is plenty of entertainment for the residents, and the whole place always looks so clean and smells lovely. After a visit, we are always happy knowing Dad is in safe hands. We definitely
chose the right home for Dad to be cared for and are thankful to all the staff.

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Review from O C (Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful.
Life-saving.
It is my home!

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Review from Chris C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Grace Manor for 9 years and approaching her 99th birthday which would not be happening if she hadn't received the excellent care of all the staff at Grace Manor. Everyone has treated her with kindness and dignity and during this difficult time they have kept in regular contact with me
to let me know how she is for which I am very grateful. A massive thank you for your dedication.

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Review from Alison M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for nearly 2-years. She has thrived due to the outstanding care she has received from all the staff. From the manager to the wonderful care staff to the receptionist to the cleaning staff to the chefs in the kitchen, nothing has been too much trouble for my mother. They
have shown true dedication to the care of their residents, especially during the COVID-19 pandemic. They take the time to phone me via video messaging to allow me to see my mother and to let me know that she is okay during this worrying time, which I greatly appreciate.

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Review from Marion H (Wife of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Manor is a well-run nursing home with dedicated and caring staff. I would have no hesitation in recommending the home to anyone who needs to put a loved one in care. The staff have particularly shone through this awful pandemic. They have continued caring for residents even though at risk themselves,
bearing in mind many hadn't been tested. A huge thank you to Grace Manor.
The carers work long hours which many of us haven't experienced but always have a smile and kind words for residents, the result is a happy home.

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Review from Paula L (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Grace Manor for 18months. He has settled well and every time I visit seems to have a good rapport with the carers. You can see he is happy, which makes it easier when you trust your loved ones into the care of others. It’s not always been easy but they have helped us adjust to the
situation. The carers are always happy, ready to help and listen. The hardest thing is not being able to see or speak to dad especially during this period of lockdown. It’s not always easy to get through on the phone. Having said that I have on several occasions been sent videos of my dad, just saying hi and of things he’s doing. Which puts a smile on my face. I thank you for that!

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Review from A Y (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well taken care of; she had dementia and was on end-of-life. We were kept informed of her state of health and any needs. Staff are helpful and cheerful.

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Review from T P (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to hospital on 30/06/2019, and when it was clear he was terminally ill. He moved to Grace Manor Care Centre on 14/08/2019 and passed away on 19/09/2019.
During the time he was at Grace Manor Care Centre, I cannot find one single aspect of his care that could be criticised. The
staff were simply magnificent.
The care and friendship he received in his final days were simply outstanding. It was personal and tailored to his needs both in nursing and mentally (no dementia -fully aware at 90). Some staff represented Grace Manor Care Centre at his funeral and were welcomed back to the family home.

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Review from M K (Wife of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Attended one Sunday and found my husband in his room and was told he would not wake up. When seeing him accompanied by my son, we found him half in and out of the bed ourselves, very uncomfortable. Was told by the nurse that she could not move him but eventually, we managed to get him straight in the
bed and were able to get him to drink and take some food. This was at 4pm and he had been there all day. We complained to the manager and he is reviewing it. Things have improved since then but we are still waiting for a report.

Reply from Chris Salter, Group Support Manager at Grace Manor Care Centre

Thank you for sharing this. We understand that this concern was raised with the Manager at the time. For privacy reasons, we cannot comment further on the personal care needs of individuals, however.


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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Grace Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Grace Manor Care Centre is calculated as follows: ( (274 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 296 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grace Manor Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Gabriele

Gabriele Jerome

Job Title: Centre Manager

Joined: 2020

All my life I wanted to care for older adults and make a difference in their life. Becoming a home manager was the ultimate way to do so. However, being a home manager is so much more than looking after older adults and I realised that looking after your staff is paramount to delivering good quality care. Creating an open and honest culture with staff, recognising their achievements and actively engaging, supporting staff and valuing staff is paramount. If you have a happy and content staff team, you have happy residents. I believe a manager should be a great role model who is passionate, hands-on and motivated with a great sense of humour.


Grace Manor Care Centre is our older adult’s home, we are proud of our warm and welcoming environment, and we will always be here for a chat. It is important that both our older residents and their families are included and feel at home. It is always the highlight of my role to see these residents smiling and laughing again.