Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
Heatherdale Nursing Home has a Review Score of 9.8 (9.778) out of 10, based on 12 reviews in the last 2 years. Over all time Heatherdale Nursing Home has 16 reviews.
Review from Linda S (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you for your kind words! We're so glad we could provide the care and support your dad needed. It means a lot to our team.
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Review from Glenn D (Son of Resident) published on 23 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for your kind words! It means a lot to hear that your mother was well cared for and happy during her time at Heatherdale. We're thrilled that you appreciated the food, the cleanliness, and the extra efforts to keep everyone entertained. Knowing we made a difference really brightens our day-thank you!
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Review from Tracie D (Daughter of Resident) published on 16 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandra Matthews, Business Support at Heatherdale Nursing Home
Thank you for sharing your experience during such a difficult time. We're deeply touched by your kind words about the care your mum received at Heatherdale. It's heartening to know that our team provided the kindness, respect, and support that made a difference for both your mum and your family. Your recommendation means a great deal to us. We are honoured to have been part of your mum's care journey and are here for you if you need anything.
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Review from G K (Daughter of Resident) published on 15 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from sandra matthews, Business Support at Heatherdale Nursing Home
Thank you so much for sharing your experience with us. We're truly grateful for the opportunity to care for your mother at Heatherdale Nursing Home. Providing respect and exceptional care to our residents is our top priority, and it's heartening to hear that your mother has now settled in, is happy and receiving such attentive treatment from our dedicated team. If there's anything else we can do to support please don't hesitate to reach out.
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Review from D H (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from C J (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you for sharing your experience during such a difficult time. We're deeply touched by your kind words about the care your dad received at Heatherdale. It's heartening to know that our team provided the kindness, respect, and support that made a difference for both your dad and your family. Your recommendation means a great deal to us. We are honoured to have been part of your dad's care journey and are here for you if you need anything.
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Review from C W (Son of Resident) published on 15 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for sharing your experience with us. We're truly grateful for the opportunity to care for your mother at Heather Dale. Providing respect and exceptional care to our patients is our top priority, and it's heartening to hear that your mother received such attentive treatment from our dedicated team. If there's anything else we can do to support you and your family, please don't hesitate to reach out.
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Review from J T (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Lynne G (Daughter of Resident) published on 13 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Thank you so much for sharing your positive experience with Heatherdale Nursing Home. We're thrilled to hear that your mum has received excellent care for the past 7 and a half years. It's heartwarming to know that she is safe, well looked after and that the consistent, dedicated staff have played a significant role in keeping you updated. We're also glad to hear that the daily entertainment activities have had a positive impact on the residents. Rest assured, we are committed to maintaining these high standards and providing the best care possible for your mum and all our residents. Your feedback is greatly appreciated, and we look forward to continuing to serve your family with the highest level of care and support. Thank you so much for sharing your positive experience with Heatherdale. We're thrilled to hear that your mum has received excellent care for the past 7 and a half years. It's heartwarming to know that she is safe, and well looked after.
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Review from Wendy D (Wife of Resident) published on 27 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
Dear Wendy, thank you for your positive feedback. We're committed to providing the best care for your husband during his recovery.
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Review from Stephen W (Husband of Resident) published on 19 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Heatherdale Nursing Home
We're so grateful for your positive feedback about Heatherdale. It's heartwarming to hear about the remarkable recovery your wife has made and the excellent care provided by the friendly and caring staff. We're delighted to know that she enjoys engaging in activities and social opportunities, as well as the autonomy that benefits her. We take great pride in maintaining open communication with our residents' families. Thank you for your trust in us; we truly appreciate your kind words and your wife's well-being is our top priority.
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Review from D K (Daughter of Resident) published on 23 August 2023
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5.0 out of 5
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Review from B Y (Daughter of Resident) published on 1 April 2019
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Overall Experience
3.0 out of 5
Mum had lost mobility. She frequently needed the toilet, some carers showed it was a nuisance for them. The wait for assistance was often 30 minutes or much longer which was distressing for Mum and she was made to feel an inconvenience. She told me ‘just because I’m old they think I have no feelings’. She deteriorated, I often found her confused and nervously grinding her jaw. After 7 months Mum moved to a better care home, she improved dramatically! Within a week she was walking again with a frame and was even able to visit the toilet by herself! Mum was no longer confused or anxious, she regained her dignity and quality of life. I wish she had moved away from Heather Dale sooner.
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Review from Sandra B (Daughter of Resident) published on 12 March 2019
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5.0 out of 5
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Review from Colin L (Son of Resident) published on 7 August 2018
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5.0 out of 5
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Review from Raymond W (Brother-in-law of Resident) published on 17 July 2017
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Overall Experience
4.0 out of 5
Although he is never satisfied with his lot in life, and therefore is unlikely to thank you himself,
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The Review Score of 9.8 (9.778) out of 10 for Heatherdale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.778 for Heatherdale Nursing Home is calculated as follows: ( (113 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.778
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heatherdale Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jul 2021
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Job Title: Registered Manager
Emma's impressive journey began with her qualification as a Registered General Nurse in Spain back in 2001, achieving a commendable 2:1. Her decision to relocate to the UK was driven by her participation in a UK and Spanish nursing program, as well as the desire to be closer to her grandmother. Emma expanded her nursing repertoire by becoming a Tropical Nursing nurse, allowing her to contribute her skills globally for nearly eight years.
In 2011, Emma shifted her focus to nursing homes, where she took on various roles, progressing from a nurse to a deputy and eventually a manager. Her dedication to professional growth is evident through her completion of a Master's degree in Advanced Health Care Practice, with a specialised interest and thesis in Palliative Care.
In her leisure time, Emma remains committed to learning, currently pursuing an MSC in Education. Emma's passions extend to the culinary arts, as she enjoys both cooking and baking. As a mother of two children and a dog, she finds joy in embracing both her Spanish and English cultural heritage.
