Valley View Residential Nursing Home

Maidstone Road, Rochester ME1 3LT
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8.2 5 Reviews
  • Valley View Residential Nursing Home, Rochester
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Care Provided by Valley View Residential Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Valley View Care Home Ltd
  • Person in charge
  • Amanda Chadwick (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Valley View Residential Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,100
  • (these prices are only a guideline, please contact Valley View Residential Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Valley View Residential Nursing Home? View your Advertising Options

Valley View Residential Nursing Home Reviews (5)

8.2

Valley View Residential Nursing Home has a Review Score of 8.2 (8.233) out of 10, based on 3 reviews in the last 2 years. Over all time Valley View Residential Nursing Home has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
2
3
3
2

Review from K T (Son of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked after my mum in a dignified and caring manner. They supported the family when mum went into the home, we couldn't fault their care when mum passed away.

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Review from J C (Wife of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friednly staff and atmosphere, and they meet everyone's individual needs, not only are they there for the residents they also support the families. The rooms are kept lovely and clean and tidy as with the rest of the home. I know my husband couldn't be in a better care home than Valley View.
The whole team from management down to the cleaning staff are excellent.

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Review from Melissa M (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only at Valley View for a few months but in that time he met some lovely residents with whom he could reminisce about the Medway towns.
The staff are lovely, friendly and caring making residents and family members feel at home from day one and nothing is too much trouble. Dad was always saying
how good the food was and when he didn't fancy a big meal how a smaller option was provided. There is a variety of activities and entertainment that family members can join in with too. Valley View gave me quality time with Dad before he sadly passed away and for that, I'm forever grateful.

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Review from Jill A (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Valley View Care Home for the past year and a half as he is no longer able to live independently due to being in the early stages of dementia. I would highly recommend this home. My father is very well cared for and comfortable. The food is lovely. The staff are kind
and capable. My dad tells me that as he often wakes up very early in the morning, a member of staff will always pop in very early with a cup of tea and a slice of toast for him so that he doesn’t get too hungry before breakfast. The home itself is very well appointed. Rooms have en-suite bathrooms and are spacious and nicely decorated. Communication with my sister and I is excellent and I am confident that my father is safe and well looked after.

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Review from Jacqueline C (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Valley View during the last four weeks of his life - he was transferred there from the hospital. We are so pleased that he was able to spend time there. We would like to thank everyone who cared for him and we feel lucky to have found Valley View. He was so happy whilst he was there.
The staff were all so kind and went out of their way to make him feel loved and looked-after during his last weeks.


It is a great comfort to us that he was able to stay in such a wonderful place with such warm and compassionate people.


We would like to pass our heartfelt gratitude and sincere thanks to everyone involved.


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Current Review Score: 8.2 (8.233)

Overview of Review Score

The Review Score of 8.2 (8.233) out of 10 for Valley View Residential Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for Valley View Residential Nursing Home is calculated as follows: ( (24 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.705 Points relating to the number of positive Reviews for Valley View Residential Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 3 Positive Reviews ÷ 6.6 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Valley View Residential Nursing Home

What types of Care is Valley View Residential Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Valley View Residential Nursing Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Valley View Residential Nursing Home have?

There are 27 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Valley View Residential Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Valley View Residential Nursing Home to the centre of Rochester?

1.7 mile(s) as the crow flies, distance by road may be significantly further.