the staff are very attentive and seek to create a positive and happy environment for the residents.
Robin J (Husband of Resident)
She left Abbeycrest a different woman and certainly got her "mojo" back whilst there.
Jenny P (Daughter of Resident)
Its most striking characteristic is the smiling, friendly and attentive staff
P D (Husband of Resident)
Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.
Abbeycrest Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 48 reviews in the last 2 years. Over all time Abbeycrest Nursing Home has 137 reviews.
Review from Susan C (Daughter of Resident) published on 30 August 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you, Susan, for your kind words and recognition of the team at Abbeycrest. We are really sorry to you and your family for your loss; the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from N S (Husband of Resident) published on 28 June 2023
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you for taking the time to leave us a review and for your lovely comments about our home and recognition of the team at Abbeycrest. Your feedback will be shared with the team.
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Review from D S (Son of Resident) published on 8 June 2023
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you for taking the time to leave us a review and for your lovely comments about the care your mum is receiving at Abbeycrest. We are pleased that she is settling in and enjoying the food and activities. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from A G (Daughter-in-law of Resident) published on 5 June 2023
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you for your review. We appreciate your kind words about the team at Abbeycrest and the care that your father-in-law received. Your feedback has been shared with the team.
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Review from Caroline C (Daughter of Resident) published on 18 May 2023
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you for your kind words about the care your father received and the recognition of the team at Abbeycrest. It is lovely to read that he enjoyed the music and dancing and that he and you felt part of the Abbeycrest family. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from J G (Daughter of Resident) published on 9 May 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for taking the time to share your positive experience at Abbeycrest, we are delighted to hear that you and your family were pleased with the care and attention that your father received during his stay with us. We are honoured to have been able to provide your father with the very best possible care and support. Once again, thank you for sharing your positive experience, we appreciate your kind words and your feedback.
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Review from Jo H (Daughter of Resident) published on 21 April 2023
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you, Jo, for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your mother’s five years with us as peaceful as possible, she was a treasured member of our community. Your comments will be passed on to the team.
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Review from Richard C (Son of Resident) published on 19 April 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your lovely words, Richard. It's great to hear that your dad has settled in nicely at Abbeycrest. It's always reassuring to know that our loved ones are in good hands, especially when they require extra care and support. We are delighted to hear that your dad is enjoying the food, it is important for residents to have access to healthy and delicious meals. Thank you again for sharing your positive feedback, we will be sure to pass on your kind words to the team, including the chef!
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Review from A C (Friend of Resident) published on 7 March 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you so much for taking the time to leave such a wonderful review of Abbeycrest. We are delighted to hear that your friend received excellent care during their respite stay and that our staff went above and beyond to provide them with the support and comfort they needed. We hope your friend is settling well back at home. We are thrilled to hear that your friend was happy with the care they received and enjoyed the food in our restaurant. We truly appreciate your support and look forward to continuing to provide outstanding care to our residents. Your comments will be passed on to the team.
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Review from Sue F (Daughter of Resident) published on 26 January 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you Sue for your kind words and recognition of the team at Abbeycrest. The care, services and support we deliver as a team to your Mum and Nan and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from D M (Son of Resident) published on 16 January 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Many thanks for your positive review - we enjoy having your mother with us at Abbeycrest too. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Lynne M (Daughter of Resident) published on 16 January 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you Lynne for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times – your mum is a joy to care for and we look forward to seeing her again for ‘Sherry Fridays’. The team join me in thanking you for your positive comments.
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Review from Becky P (Daughter of Resident) published on 10 January 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for taking the time to leave us such a fantastic review, Becky! We're happy to hear that your mum has received such great care at Abbeycrest over the last two years. We will pass on your kind comments to the whole team.
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Review from Beccy G (Daughter of Resident) published on 5 January 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Beccy, we would like to thank you for your words of kindness which are very much appreciated. We are so pleased to hear that your dad enjoys the activities and entertainment at Abbeycrest. All comments will be passed on to the team and thank you again for the review.
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Review from Clive S (Son of Resident) published on 5 January 2023
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you Clive for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your mother's time with us and in particular her last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Ian J (Son of Resident) published on 7 December 2022
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you for your amazing review of Abbeycrest, Ian. Pleased to hear that we feel like a home for your mum, it is a pleasure having her with us. Your kind comments will be passed on to the team.
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Review from Gary J (Husband of Resident) published on 2 December 2022
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your wife’s last days as peaceful as possible. Your comments will be passed on to the team.
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Review from V A (Husband of Resident) published on 1 December 2022
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your review, positive comments and also your recommendation regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from W L (Daughter of Resident) published on 30 November 2022
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Reply from Home Manager at Abbeycrest Nursing Home
Thank you for your lovely comments about our staff; it has been a privilege to support your family. We aim to deliver person-centred care, so providing activities that our residents enjoy, such as flower arranging and film night, is important. On behalf of our staff, we would like to pass our condolences on hearing of her passing.
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Review from R M (Husband of Resident) published on 11 November 2022
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Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your wife's last months as peaceful as possible. Your comments will be passed on to the team.
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The Review Score of 9.8 (9.809) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for Abbeycrest Nursing Home is calculated as follows: ( (454 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 550 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Dec 2019
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Job Title: Home Manager
“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.
I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.
It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.
At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”
I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”
Job Title: Deputy Manager
With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.
Job Title: Home Co-ordinator
I love showing people around the home and arranging various visits for the residents. As the ‘face of the home’ my role is very important and knowing that I can help them through their care home journey makes me happy.
Job Title: Regional Sales Support Manager
I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.