Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 137 Reviews
  • Abbeycrest Nursing Home, Reading
Abbeycrest Nursing Home is located in the quiet village of Sonning Common, in the heart of the Chilterns, offering residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples. As such, residents can rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The welcoming surroundings at Abbeycrest are matched by the high standard of individual care the team provides to the residents. The home has a welcoming bistro ideal for a catch up with friends and family, as well as a private dining room which is the ideal space to come together to celebrate key milestones. Mealtimes are more than a routine – they are vibrant, social occasions, providing delicious, local, nourishing food to enrich your taste buds as well as providing residents with all their dietary requirements.

When residents arrive and throughout their stay, they're greeted with warmth, passion, and care and a home that is vibrant, happy, and homely. The team loves learning as much as they can about their residents, so your loved one’s time is tailored to their individual needs and interests. This can be as small as knowing when they like to wake up, how they like their tea, and everything about their daily routine. The team takes the time to get to know all their residents and encourage independence and communication.

The team at Abbeycrest uses activity-based care sessions to provide a variety of activities, events and outings for their residents and have strong connections with the local community which enriches the lives of the residents.

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Care Provided by Abbeycrest Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Smart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Abbeycrest Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,895
    • Self-Funded Residential Dementia Care from £1,895
    • Self-Funded Nursing Care from £2,145
    • Self-Funded Nursing Dementia Care from £2,145
    • RESPITE Self-Funded Residential Care from £2,045
    • RESPITE Self-Funded Residential Dementia Care from £2,045
    • RESPITE Self-Funded Nursing Care from £2,145
    • RESPITE Self-Funded Nursing Dementia Care from £2,145
  • (these prices are only a guideline, please contact Abbeycrest Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.


Abbeycrest Nursing Home Reviews (137)

Total of 137, showing 61-80
9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 48 reviews in the last 2 years. Over all time Abbeycrest Nursing Home has 137 reviews.

Overall Experience

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Date Published

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Review from J B (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the Abbeycrest Nursing Home both welcoming and efficient. All staff were attentive, polite and good-humoured. The room was fine. The visitor pre-entry procedure during the Covid Pandemic was adhered to rigidly, and carried out punctually, and in a relaxed manner.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from B L (Wife of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an important hospital procedure appointment so did not hesitate to make sure my husband was booked into Abbeycrest for a week. This being his second visit this year. The caring staff are extremely kind, welcoming and informative should information be required. The home has a warm, happy and cheerful
atmosphere. The ideal care/nursing home should respite care be needed. I will be booking a third visit for my husband later this year.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Firstly, we hope your appointment went ok - honoured to be given the opportunity to support you both and for the second time. Secondly, many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback and will always be here for you and your husband when support is required.


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Review from G P (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with the care that my mother received especially as she had a temporary, unanticipated medical issue when she went in. Impressed with how quickly the local GP Surgery was engaged. The staff answered any questions that I had regarding her health and well-being. Was impressed how an issue
with my mother getting agitated about wishing to go home was dealt with in a caring and compassionate way. My only concern, which in no way reflects on Abbeycrest, was that my mother, whose condition isn't as advanced as that of the other residents that she was with, didn't get the social interaction with her peers that she needs - although the staff did their best to make up for this in terms of companionship. Overall my mother came home from her respite care happy, healthy and more chatty. Happy with the care that she received.

Reply from Home Manager at Abbeycrest Nursing Home

Thank you for your kind words and recognition of the team at Abbeycrest. Your mum is a pleasure to care for and it is great to hear that she had a happy and healthy stay with us. Your comments will be passed on to the team.


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Review from P M (Partner of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care was excellent. A medical problem was identified (an infection before admission) and a local GP service was called in. They continued treatment and also identified other conditions and prescribed treatment which was successfully carried out by the Care Home staff. The respite care was beneficial
and well organised for example in making sure meals were taken and personal care needs attended to. There was perhaps less stimulation from interaction with other residents than hoped for possibly because their condition was more advanced.
Altogether a happy experience: leaving respite more communicative, more confident, relaxed, eating and sleeping better.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

We are so pleased to read your wonderful comments about the care your partner received. All comments will be passed on to the team and thank you again for the review.


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Review from B B (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed respite care urgently for my parents when other arrangements had fallen through due to Covid and the management at Abbeycrest Nursing Home responded very efficiently and swiftly, accomplishing admission very quickly. My parents were well cared for with very nice rooms, and despite the loss
of independence and their own home environment settled reasonably well, enjoying the garden space and various seating areas beyond their rooms. Timing of meals were always an issue with an early lunch and evening meal but they were not there long enough to get into a new routine. The staff seemed very kind and caring although I did feel some over caution with regards to mobility, particularly with my mother who walked in but left needing a wheelchair only 4 weeks later. Overall I was pleased with Abbeycrest and the visiting arrangements would have gotten easier as restrictions were eased as this was sometimes difficult when visiting from a distance.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

On behalf of the Abbeycrest team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Review from Neal U (Son of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last few weeks of his life at Abbeycrest. He was very well looked after and I got a sense that the staff and manager really cared. When he moved into end-of-life care the home were very communicative and treated him with the dignity he deserved.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you Neal for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your dad's last weeks as peaceful as possible. Your comments will be passed on to the team.


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Review from Gill N (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care during her 8-month stay at Abbeycrest Nursing Home. The staff were very professional and caring at all times and I was kept well-informed on how she was doing. The facilities were very good and the activities were well-organised and evidently enjoyed by residents. I would
like to thank all the staff for caring and supporting Mum so well - and also for their incredibly kind support for me during a difficult few months.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

We would like to thank you Gill for your words of kindness which are very much appreciated. We are so pleased your mum enjoyed her time with us and enjoyed our activities. All comments will be passed on to the team and thank you again for the review.


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Review from Nigel H (Son of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was only in the Abbeycrest Home for 3 weeks until he passed away. During that time he was very well treated. The care and professionalism of the staff I cannot fault. From the start they were very welcoming, Dad's needs were assessed, and he was made to feel at home. Every day when one of us
visited we would be told how he was doing. The rapport he had with the nurses was a joy to see with lots of laughter. When he passed they all treated us very well.

Reply from Home Manager at Abbeycrest Nursing Home

Thank you Nigel for your kind words and recognition of the support the team at Abbeycrest offered your dad and the family. We are really sorry for your loss, and we hope we made your dad's last few weeks as peaceful as possible. Your lovely comments will be passed on to the team.


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Review from Ann D (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff could not have been more helpful and caring. Dad was only there a week before he sadly died, but so wished he had gone in sooner.
They catered for his last wishes and he was allowed to peacefully slip away.

Reply from Home Manager at Abbeycrest Nursing Home

Thank you Ann for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss, and we hope we made your dad's last week as peaceful as possible. Your comments will be passed on to the team.


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Review from Michael D (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The admission procedure from hospital was very well co-ordinated by Abbeycrest Nursing Home, particularly in light of the then Covid constraints. This was a real help. In the two/three months since then, it is clear that our friend has received an outstanding level of care. Those who have visited have
been impressed by the friendliness and efficiency of staff members. Although her levels of physical health and dementia have fluctuated greatly, she seems to be content with her life at Abbeycrest Nursing Home. For me administering her affairs generally, the level of communication from Abbeycrest Nursing Home and the parent company cannot be faulted.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

We would like to thank you for your words of kindness Michael, which are very much appreciated. We try to ensure that communication is consistent and we are pleased to hear that your friend is enjoying her time at Abbeycrest. All comments will be passed on to the team and thank you again for the review.


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Review from Margaret W (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was unfortunately only a resident for three weeks as she passed away. However, I feel that she received excellent care during her short time in the home. I cannot make any further comments but the staff seemed to be very kind and caring.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you Margaret for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss, and we hope we made your mother’s last few weeks as peaceful as possible. Your comments will be passed on to the team.


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Review from Claire M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite our Mum having limited capacity and being bedbound by the time she arrived at Abbeycrest Nursing Home, the care, compassion and kindness shown by the whole team was outstanding. The friendly welcome that the family received on arrival made a very sad few weeks much more bearable. But really
in this instance, it was the nursing care that was most needed and that far exceeded our expectations.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you for your lovely comments, Claire. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your mum made a difficult situation more bearable. Your feedback will be shared with the team.


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Review from V M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very satisfied and very pleased with the care and service provided at Abbeycrest Nursing Home. My father during his last weeks was treated with respect, empathy and kindness. We couldn’t have asked for more. The staff were very kind and compassionate towards us also and welcoming at all times.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Abbeycrest and we feel that the communication and support for families is very important. The team join me in thanking you for your positive comments.


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Review from Keith G (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was cared for with dignity and compassion during her short stay. Staff were friendly and alert, checking in on a regular basis. Family members were met with friendly staff. Upon our mother's passing, we were shown a great deal of kindness.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

We would like to thank you for your words of kindness related to your mother’s care, which are very much appreciated. The team at Abbeycrest do their utmost to ensure all residents are cared for and treated with respect. All comments will be passed on to the team and thank you again for the review.


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Review from Philippa D (Niece of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt has been a resident in Abbeycrest for 6 weeks. The nursing standard is good and they have managed to remove her catheter and she has regained continence. She likes the food and enjoys the activities. The staff are friendly and warm, they know her and make her feel that she belongs. She is still
coming to terms with her loss of autonomy. When I visited I was disappointed at the state of her room. Her clothes had been screwed up and shoved into drawers and her wardrobe. I spent a lot of time folding them up and tidying them. On her table was a dried-out vase with dried dead flowers. This must have been there for some time to be so dried out. She said she had only had one shower since admission and she has no towel. Indeed there were only paper towels in her bathroom. Overall I think she is warm, safe, and well-fed but her personal care is less good and she deserves better.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you for your feedback. Providing our residents with the highest quality of care and support is our absolute priority. I understand your concerns have now been addressed by the care team. If there is anything further you would like to discuss please do contact us.


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Review from Rosemary A (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions were very good, welcoming, and helpful staff. However I only was able to visit my father on one occasion the day after he moved in as the home was then closed due to Covid, consequently am unable to provide a comprehensive review.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

On behalf of the Abbeycrest team, we would like to thank you for your positive feedback. Although your father was only with us for a short time, we hope we made his stay with us comfortable and would like to pass on our condolences on hearing of his passing.


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Review from Suzanne L (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Abbeycrest is based on my Dad spending 3 and a half years as a resident there before he passed away in September 21. I have to say the care of the Abbeycrest staff was always so kind. I felt that as a family we had an open, collaborative relationship with the staff, and his main nurse
and the manager always made time to discuss any concerns we had which was so appreciated. Thank you Abbeycrest for making an extremely difficult and emotional 3 and a half years a little easier.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you Suzanne for your kind words and recognition of the team at Abbeycrest. Your dad was a much-loved resident by our staff and other residents. He is greatly missed by all of us. We are so pleased you had established a very good relationship with the team. Your comments will be passed on to them.


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Review from Jeremy B (Friend of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the standard of care for the friend I have in the care home. My friend suffers from dementia and is not physically fit. The carers understand her conditions and deal with her in a caring and sympathetic manner. The cleanliness of the home is of a high standard as is the food. There
are regular daily activities that provide companionship and stimulation. The care home is in regular contact and brings to my attention any concerns or issues they have with my friend.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are extremely pleased to receive your feedback on how well your friend is adjusting to life at Abbeycrest and this will be passed on to the team.


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Review from J G (Son of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly thank you. We had an urgent need for a respite week for my father and setting it up was seamless and painless. We knew the home from you caring for my Dad's brother who required long-term 24x7 requirements and we already regarded it highly. During the time my father was with you we found the
home to be welcoming, very professional, communicative, responding to all the needs of my father. He is in much better shape now but we will not hesitate in coming back to you in future. Thank you again.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is now doing better and that we had some help in that during his respite stay with us. I will pass on your kind comments to the whole team.


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Review from David V (Son of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad moved into Abbeycrest because his care needs were becoming too much for us, his children, and we all felt we would benefit from reclaiming the father/child relationship, knowing his death was imminent. He chose Abbeycrest because he was familiar with all the local care homes, having offered a
mobile audiology/hearing aid voluntary service in retirement. Abbeycrest he was clear was the best. Moving him in amongst Covid restrictions was traumatic but the home were excellent at trying their best to make contact possible and they put him in a downstairs room so we could come round to talk to him from the garden. There were some niggles at first but largely the staff, when informed, did their best to overcome them and the staff we interacted with were an absolute joy, communicating clearly with us on all important news, such as when he was rushed to hosptial with a heart attack. And then ultimately when the end neared. Overall I only have high praise.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

We would like to thank you for your words of kindness which are very much appreciated. We are so pleased that we were able to make your dad’s time with us an enjoyable experience even with the restrictions. We try our utmost to keep families and loved ones informed about any developments in their relatives’ health. All comments will be passed on to the team and thank you again for the review.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Abbeycrest Nursing Home is calculated as follows: ( (454 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 550 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Sue

Sue Smart

Job Title: Home Manager

“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”


I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”


Jerry

Jerry Abeya

Job Title: Deputy Manager

With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.


Tamena

Tamena Seymour

Job Title: Home Co-ordinator

I love showing people around the home and arranging various visits for the residents. As the ‘face of the home’ my role is very important and knowing that I can help them through their care home journey makes me happy.


Michael

Michael Kenny

Job Title: Regional Sales Support Manager

I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.