Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 137 Reviews
  • Abbeycrest Nursing Home, Reading
Abbeycrest Nursing Home is located in the quiet village of Sonning Common, in the heart of the Chilterns, offering residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples. As such, residents can rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The welcoming surroundings at Abbeycrest are matched by the high standard of individual care the team provides to the residents. The home has a welcoming bistro ideal for a catch up with friends and family, as well as a private dining room which is the ideal space to come together to celebrate key milestones. Mealtimes are more than a routine – they are vibrant, social occasions, providing delicious, local, nourishing food to enrich your taste buds as well as providing residents with all their dietary requirements.

When residents arrive and throughout their stay, they're greeted with warmth, passion, and care and a home that is vibrant, happy, and homely. The team loves learning as much as they can about their residents, so your loved one’s time is tailored to their individual needs and interests. This can be as small as knowing when they like to wake up, how they like their tea, and everything about their daily routine. The team takes the time to get to know all their residents and encourage independence and communication.

The team at Abbeycrest uses activity-based care sessions to provide a variety of activities, events and outings for their residents and have strong connections with the local community which enriches the lives of the residents.

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Care Provided by Abbeycrest Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Smart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Abbeycrest Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,895
    • Self-Funded Residential Dementia Care from £1,895
    • Self-Funded Nursing Care from £2,145
    • Self-Funded Nursing Dementia Care from £2,145
    • RESPITE Self-Funded Residential Care from £2,045
    • RESPITE Self-Funded Residential Dementia Care from £2,045
    • RESPITE Self-Funded Nursing Care from £2,145
    • RESPITE Self-Funded Nursing Dementia Care from £2,145
  • (these prices are only a guideline, please contact Abbeycrest Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.


Abbeycrest Nursing Home Reviews (137)

Total of 137, showing 81-100
9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 48 reviews in the last 2 years. Over all time Abbeycrest Nursing Home has 137 reviews.

Overall Experience

  • 117
  • 16
  • 1
  • 2
  • 1

Date Published

137
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48
89

Review from P A (Wife of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Due to Covid, visits were difficult to arrange. My husband was kept in bed in spite of the fact that I had emphasised that he should sit on a chair some of the time.
This resulted in his legs becoming stuck in one position. His last few months were therefore more painful than need be. He was also allowed
to fall out of bed.
I was in process of complaining when he died and I didn’t have the heart to continue. I wish I had, now.

Reply from David Lewis, Regional Manager at Abbeycrest Nursing Home

Dear P A, your husband was a much-loved member of our home community, and we would like to again send our condolences for your loss. We regularly review and update risk assessments based on both previous history and active risk, as the health and wellbeing of residents is our absolute priority. We are sincerely sorry that your experience has not been a good one, and we will contact you in person to further discuss and address your points.
Kind Regards


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Review from Rachel S (Daughter-in-law of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late father-in-law moved into Abbeycrest after a series of falls. He had been very independent and it was a challenge for him to give up his home. Our family was relieved that he was in safe purpose-built accommodation with staff on hand day and night. He was a shy person and didn't want to join
in the activities but staff accepted this. At times he was frustrated with his loss of mobility and the carers were very patient with him. He passed away peacefully and we were comforted by the way staff treated him with respect and dignity in his final days at Abbeycrest. Thank you to the team for all his care over the past 16 months.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.


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Review from Sue J (Daughter-in-law of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law moved into Abbeycrest Care Home, Sonning Common in February 2021. In June 2021 she fell out of bed having been left on her side and suffered an Intracranial Haemmorage - five days later she died. The Care Home didn't think she was a high risk of falling out of bed so no bed rails were
put up. She also took in with her to the Care Home an expensive diamond and emerald ring which went missing a few weeks later. The staff and management don't know what happened to it. We chose Abbeycrest because she lived in Sonning Common and wanted to go there - how I wish now we hadn't.

Reply from Sonia Da Silva, Home Manager at Abbeycrest Nursing Home

Dear Sue, Our residents are our absolute priority and we would like to again send our condolences for your loss. We understand that you have been in conversation with members of our team, but if you would like to discuss your mother-in-law’s care with us, please contact: WeCare@caringhomes.org.


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Review from Paul H (Nephew of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place my auntie into Abbeycrest Nursing Home was based on the experience of the extraordinary care and love offered to my mother who stayed here also in her last years. I continue to be impressed by the dedicated staff who remain positive and upbeat despite the difficulties that covid
has brought us all. I offer my thanks and appreciation for all of the hard work, dedication, and positive approach - great work.

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Review from Caroline E (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience with very caring staff. Mum always has access to lots of fabulous activities. Highly recommend. Staff are always so attentive and caring towards Mum. Lovely to see!

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Review from Alison B (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Abbeycrest for a year. On moving there mum was very frail and in urgent need of nursing care. Her needs were immediately addressed, and she has blossomed as a result. The staff have coped admirably throughout the pandemic; all are very professional, dedicated, caring,
and friendly. Communication is good, and helpful regular updates are provided. The quality of the food and daily activities provided are both of a high standard. It is reassuring to know that mum is being so well cared for and I am happy to recommend anyone to consider Abbeycrest Nursing Home.

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Review from Helen W (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 93-year-old mother was in Abbeycrest for four months. She died in June 2021 following a fall from her bed. There were no bed rails in place. She died five days later from an intracranial bleed. The Coroner at her inquest raised serious concerns regarding the risk assessment that had been carried
out. The management at both Abbeycrest and Caring Homes have been very difficult to deal with, showing no compassion nor support after my mother's accidental death. A precious and valuable ring went missing after my mother had been living in Abbeycrest after just a few weeks. It has been most upsetting.

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Review from S C (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and very capable, kind and professional.

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Review from Janet W (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care. The staff are extremely kind and welcoming as well as being highly professional and communicative. Both my parents have been residents since June 2021 and since being at Abbeycrest my mother's overall health has substantially improved and my father is a lot more content.

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Review from K B (Friend of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't have to wait prior to my covid test. The person who dealt with this, was very efficient and friendly. On returning my test, which was negative, I pressed the bell and the same person escorted me to my friend's room. She again continued pleasant conversation. While I was with my friend he rang
the bell for assistance. The staff member dealt with my friend's issue well, even though there was a slight difficulty with understanding what she said. On leaving I was escorted to the lift and taken to the front door, by a cheerful individual. The whole experience was great and I felt valued and looked after. Thank you.

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Review from IM (Granddaughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for providing great dementia care in a friendly and efficient manner. There is a person-centred approach and continuity of care. Well done on all of this especially in the context of a pandemic!

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Review from Denise (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has lived at Abbeycrest for almost 2 years. He was able to visit a number of care homes and chose to live here. We have been extremely happy with the care he has received and the way the staff always treat him with dignity and respect. During this period his needs have changed significantly.
We have been impressed with the way that the staff have responded in a proactive manner. The pandemic has been a very challenging time for everyone, especially in the care sector. Due to excellent management and a dedicated team, Abbeycrest has excelled. Well done and thank you.

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Review from E L (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In very difficult circumstances Abbeycrest has provided exceptional care for my mother. As her daughter, I feel enormously relieved that she is in such good hands. I am always very happy to pass on my recommendation to consider Abbeycrest to others in a similar situation. Particularly happy to see
the same staff whenever we visit. Residents are always treated with dignity and compassion. Thank you for this.

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Review from Lyn R (Wife of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, spent 2 weeks respite care from June 7th this year. My son and I visited before deciding, and we were impressed immediately with Abbeycrest Nursing Home. We found it a very welcoming establishment - staff all smiled and spoke to us. The manager gave us a good tour of the home and answered
all our questions. On admittance, again we were made to feel welcome. My husband settled in well. He was moved to the Dementia unit as he began to wander! Whenever I visited, he seemed more than happy to stay. He also enjoyed the food and we know that his care was excellent. I am more than happy to have a return visit for him. Many thanks to all concerned.

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Review from Dani A (Granddaughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Abbeycrest Nursing Home enough for the level of care they gave my Grandad while he was there. The staff are so kind, caring, and considerate, and really do go the extra mile to make the residents feel special; always treating them with dignity and compassion. The range of activities they
put on for residents is really excellent too. It gives my family such peace of mind to know how well my Grandad was cared for. Thank you Abbeycrest.

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Review from Sarah B (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Abbeycrest for 5 years. From the first day we looked around Abbeycrest we knew it was the right place for her as it feels just like home and the staff have always been so friendly and caring. Nothing is too much trouble for any of them. The Manager is outstanding and is
always there if we need any help or advice in a professional manner. The person on reception is so welcoming whether on the phone or when we come to visit mum. During Covid lockdown, it has been so hard not being able to see mum, but we have weekly pictures of the activities they are all doing and its reassuring to know mum is being cared for.

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Review from Lorraine G (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have to say the care my mum has been given has been outstanding. The staff are friendly and compassionate towards her and do everything they can to make her stay enjoyable. They handled the covid situation well.

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Review from S G (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like a good hotel. The staff were friendly and helpful. They did their utmost to support Mum, and when it was tough to support - they inform me too. Mum loved her regular hairdresser's appointments, and it made her feel good. Thank you all.

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Review from S V (Wife of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Abbeycrest you enter a bright cheerful and welcoming reception area. All the staff were friendly and helpful. My husband's care was excellent with one exception - I felt there were not enough carers on duty between 1.30 and 4 pm. The needs of my husband did not always fit the routine,
In my opinion the carers worked a very long day with short breaks.

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Review from Chris D-L (Son of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just spent two weeks each day at Abbeycrest visiting my mother who has Alzheimer's and who has just recently gone to live there. I was very impressed and am particularly grateful to three staff members who were so kind to her. (My apologies to those whose names I do not know as everyone seemed kind
and considerate).
I live in Canada and it is so comforting to know that my mum is in such good hands. Thank you all.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Abbeycrest Nursing Home is calculated as follows: ( (454 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 550 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Sue

Sue Smart

Job Title: Home Manager

“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”


I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”


Jerry

Jerry Abeya

Job Title: Deputy Manager

With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.


Tamena

Tamena Seymour

Job Title: Home Co-ordinator

I love showing people around the home and arranging various visits for the residents. As the ‘face of the home’ my role is very important and knowing that I can help them through their care home journey makes me happy.


Michael

Michael Kenny

Job Title: Regional Sales Support Manager

I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.