Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 137 Reviews
  • Abbeycrest Nursing Home, Reading
Abbeycrest Nursing Home is located in the quiet village of Sonning Common, in the heart of the Chilterns, offering residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples. As such, residents can rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The welcoming surroundings at Abbeycrest are matched by the high standard of individual care the team provides to the residents. The home has a welcoming bistro ideal for a catch up with friends and family, as well as a private dining room which is the ideal space to come together to celebrate key milestones. Mealtimes are more than a routine – they are vibrant, social occasions, providing delicious, local, nourishing food to enrich your taste buds as well as providing residents with all their dietary requirements.

When residents arrive and throughout their stay, they're greeted with warmth, passion, and care and a home that is vibrant, happy, and homely. The team loves learning as much as they can about their residents, so your loved one’s time is tailored to their individual needs and interests. This can be as small as knowing when they like to wake up, how they like their tea, and everything about their daily routine. The team takes the time to get to know all their residents and encourage independence and communication.

The team at Abbeycrest uses activity-based care sessions to provide a variety of activities, events and outings for their residents and have strong connections with the local community which enriches the lives of the residents.

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Care Provided by Abbeycrest Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Smart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Abbeycrest Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,895
    • Self-Funded Residential Dementia Care from £1,895
    • Self-Funded Nursing Care from £2,145
    • Self-Funded Nursing Dementia Care from £2,145
    • RESPITE Self-Funded Residential Care from £2,045
    • RESPITE Self-Funded Residential Dementia Care from £2,045
    • RESPITE Self-Funded Nursing Care from £2,145
    • RESPITE Self-Funded Nursing Dementia Care from £2,145
  • (these prices are only a guideline, please contact Abbeycrest Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.


Abbeycrest Nursing Home Reviews (137)

Total of 137, showing 101-120
9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 48 reviews in the last 2 years. Over all time Abbeycrest Nursing Home has 137 reviews.

Overall Experience

  • 117
  • 16
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Date Published

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Review from J W (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with the level of care my family member has received at Abbeycrest care home. I visit regularly and have always observed the staff treating residents with kindness, courtesy and care even in challenging situations. My family members health is maintained very carefully, and a host
of initiatives have been put in place to ensure they remain as happy and healthy as possible. I am always made to feel welcome whenever I visit, and I am regularly updated on my relatives condition and am consulted on every decision made. I would not hesitate in recommending Abbeycrest as a suitable home for a loved one - five people had separately recommended it to me.

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Review from Ian N (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, helpful and caring including the nurses, carers all the way to the man who brings the laundry back. They create a warm, happy and friendly home.

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Review from J N (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the standard of care and attention provided by all members of staff. Also very happy to recommend the care home to others.

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Review from J W (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent almost six years in the care of the staff at Abbeycrest. During this time she was very well looked after by the staff despite her condition being quite challenging at times. The staff showed great patience and understanding, and gave excellent advice and support to me and the rest of
the family. I have recommended Abbeycrest to a number of friends, many of whom have ended up with relatives becoming residents at the home.

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Review from M D (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service Abbeycrest gives is second to none and no nursing home could have been better or have done more; in our view, their rating as a care home should be excellent, rather than good.
Abbeycrest staff were always ready and ahead of the game to respond appropriately to our mother's needs and her
dignity was always respected. All the staff, whatever their role, were professional, caring, patient and friendly. Attention to detail was consistently high. Our mother's physical health and comfort were maintained at all times.
All the staff both involved and supported the family over the four year period and we appreciated that greatly.

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Review from Cathy A (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently passed away peacefully in Shiplake at Abbeycrest with me by her side.
The staff at Abbeycrest did everything that they possibly could have done to ensure that mums final hours were as good as they could be and to give us all the information and support that we needed.
They got it exactly
right which is very difficult to do.
Mum moved to Abbeycrest in February 2019 following a very bad stroke.
All the staff at Abbeycrest are very caring and hard working.
We could not have chosen a better home and will always be grateful to them.

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Review from Lisa B (Stepdaughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we immediately felt the genuine warmth and care at Abbeycrest. Our father needed care for his wife whilst he had a hip replacement.
All of the staff were welcoming, kind, gentle and friendly.
After five weeks of excellent care, it felt as if we were leaving friends. Thank you to you all
for your dedication and wonderful care - especially at this challenging time for our family.

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Review from Gill G (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with mum's care - she has been there for 7 years!
Carers, nurses and managers are always pleasant and treat mum with dignity and respect as well as kindness. Care plans are checked regularly and updated as and when needed. I receive calls to inform me of any important issues when I
ask questions, these are followed up. There is a calm environment and mum is comfortable, enjoying the visiting entertainers when awake!
I feel the staff care about mum's needs. She is safe, well fed, clean and cared for.

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Review from William B (Husband of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have looked at many care homes. This is one of the best I have seen. Clean and refreshing, a treat to visit and must make the residents feel much better in themselves. The care they receive is second to none and all the care workers are very dedicated to the job they are doing. The only downside I
find is that the food for the dementia people should be cooked a little more as most of it is far too hard for them to chew.

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Review from Jane J (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is approachable and available at short notice. Sorting out any problems promptly.


The carers are inspirational. Skilful in handling the residents even when they are being difficult.
They seem not to know how really great they are. Well mannered, empathetic, sensitive and friendly.


The

rooms are homely, the double aspect windows making them light and airy.


All the staff are polite and thoughtful, allowing us privacy for our visits while offering us support............. and refreshments.


There is a happy atmosphere with the old tunes playing and residents singing along.
Various entertainments are provided. From reading the news and quizzes to flower arranging.


We visited seven homes before we found this one which we liked the best.
Other family members who visited were also impressed and said it was the best home they had visited.


We have no hesitation in recommending this home.


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Review from Bernard (Son of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last nine months in Abbeycrest. Throughout that time he was given extraordinary levels of care and compassion by every member of staff. To know that he was genuinely cared for during his stay was a huge comfort to myself and every other member of the family. I can't thank the
Abbeycrest team enough, for the kindness and care that they provided to my father and our family.

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Review from Vivienne S (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last weeks at Abbeycrest. We could not have asked for more. What made the difference to us was the extraordinarily high level of care and compassion of the whole staff team.
I commented to my mum that everyone who came into her room did so with a smile on their face and a cheery
greeting.
This was from the senior nursing staff to the laundry service.
She said 'Yes, they're always like that.' What a comfort it was to all of us.
My family and I will be forever grateful.

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Review from J B (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the course of Mum's residency in Abbeycrest, spanning over six years, she was always treated with kindness, tenderness and great patience by the staff, especially in the last eleven months of her life when she was bedridden, unable to speak ad in the advanced stages of dementia. One always felt
welcome in the home and everyone was cheerful and most helpful.

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Review from A M (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the floor where my mother lived were kind, caring and considerate - and nothing ever seemed to be too much trouble. We always received a warm welcome from all at Abbeycrest - and when mum passed away, everyone was very kind. The team treated us with consideration and compassion. Thank you
all.

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Review from Philip C (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my father's stay at Abbeycrest was quite short, we always found all staff considerate, caring and professional. The facilities were good and the overall feeling is of a homely facility which is being run well and with a high level of care.

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Review from Irene F (Daughter of Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abbeycrest were exemplary. Their nursing, care, warmth, friendship, facilities, compassion and smiles were priceless. Our family are so grateful that our mother had as comfortable as possible final few weeks. Thank you.

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Review from Susan M (Daughter-in-law of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received respite care as a resident for 3 weeks. Our need was urgent and the Manager was very responsive, understanding and clearly very experienced, making a home visit to assess her requirements on the day following my first visit. A room was made available to her within days.
All of the staff were very friendly and welcoming, helping her to settle in. At all times, they were professional and responded quickly to her needs. She was encouraged to participate in the many activities on offer. Residents’ rooms are spacious and all public areas are clean, bright and cheerful. I would have no hesitation in recommending Abbeycrest Crest Care Home to other families.

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Review from K L (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's dementia made him very challenging to be cared for. The Abbeycrest team of nurses, carers and even catering staff made his last months as comfortable and peaceful as possible. I would recommend this care home very highly.

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Review from J H (Respite Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and attentive staff. Meals palatable and well presented. Accommodation excellent.

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Review from J P (Daughter-in-law of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbeycrest provided a safe, comfortable place for my mother in law following a fractured hip. She was well cared for and improved quickly, enabling her to be able to return home.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Abbeycrest Nursing Home is calculated as follows: ( (454 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 550 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Sue

Sue Smart

Job Title: Home Manager

“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”


I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”


Jerry

Jerry Abeya

Job Title: Deputy Manager

With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.


Tamena

Tamena Seymour

Job Title: Home Co-ordinator

I love showing people around the home and arranging various visits for the residents. As the ‘face of the home’ my role is very important and knowing that I can help them through their care home journey makes me happy.


Michael

Michael Kenny

Job Title: Regional Sales Support Manager

I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.