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Abingdon Court Care Home has a Review Score of 9.5 (9.532) out of 10, based on 21 reviews in the last 2 years. Over all time Abingdon Court Care Home has 74 reviews.
Review from M C (Daughter of Resident) published on 9 April 2025
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Reply from Prasad Pottokkaran Jose, Home Manager at Abingdon Court Care Home
Thank you very much for your feedback, and we will always aim to deliver the best with all your support.
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Review from K B (Friend of Resident) published on 4 April 2025
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Reply from Prasad Pottokkaran Jose, Home Manager at Abingdon Court Care Home
Thank you for the positive feedback and we at Abingdon Court believe a homely atmosphere is very much essential in care of our residents and we take pride in what we do. We will continue to excel with the support from all of you.
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Review from S N (Daughter of Resident) published on 20 March 2025
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Reply from Prasad Pottokkaran Jose, Home Manager at Abingdon Court Care Home
Thank you very much for the great feedback on our service. We aim to continue providing the best care for all our residents with all your continued support. We will pass your kind words on to the team.
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Review from Susan O (Daughter of Resident) published on 20 November 2024
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Review from Janet P (Daughter of Resident) published on 7 November 2024
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Reply from Flenton, Home Manager at Abingdon Court Care Home
Thank you for taking the time to write such a lovely review. It has been a pleasure for us to be part of your father's amazing journey and to be part of Abingdon Court's family. Your words mean a lot to the team, which motivates us to strive for excellence in care.
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Review from Kate N (Daughter of Resident) published on 5 November 2024
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Review from Vicki C (Daughter of Resident) published on 7 October 2024
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Reply from Flenton, Home Manager at Abingdon Court Care Home
Thank you for your feedback. Firstly, we are happy to hear that your mother is doing well and thriving in her current care home. We are delighted that you were able to find a more suitable placement to meet her needs. We apologise if Abingdon Court did not meet your expectations during your mother's stay with us. We have dealt with your concerns raised via our complaints procedure and notified the relevant bodies about your concerns, and we have provided all requested documents and information to aid their investigation. We are committed to continuous improvement and building trust with all our families. Thank you for allowing us the opportunity to make amends and reaffirm our dedication to excellence in care.
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Review from D Q (Daughter of Resident) published on 19 August 2024
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Review from Koula C (Niece of Resident) published on 13 May 2024
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Review from Helen C (Niece of Resident) published on 21 March 2024
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Review from S D (Daughter of Resident) published on 6 March 2024
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Review from Lynda A (Daughter of Resident) published on 23 February 2024
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Review from Eleanor C (Daughter of Resident) published on 22 January 2024
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Review from M C (Nephew of Resident) published on 4 January 2024
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Review from Michael M (Son of Resident) published on 20 October 2023
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Review from Duncan T (Son of Resident) published on 6 October 2023
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Review from D C (Daughter of Resident) published on 8 September 2023
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Review from Joy D (Daughter of Resident) published on 6 September 2023
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Review from Nigel F (Son of Resident) published on 6 September 2023
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Review from M F (Husband of Resident) published on 7 June 2023
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The Review Score of 9.5 (9.532) out of 10 for Abingdon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.532 for Abingdon Court Care Home is calculated as follows: ( (183 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 250 Ratings = 4.532
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abingdon Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Oct 2020
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