Albany Care Home

7 London Road, Headington, Oxford OX3 7SN
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9.7 74 Reviews
  • Albany Care Home, Oxford
Albany Care Home, located in the heart of Headington, Oxford, provides high-quality residential and nursing care for up to 38 residents in a welcoming and supportive environment. The home is surrounded by tranquil parks and local amenities, offering convenience for family and friends.

In addition to long-term care, Albany also offers respite care, providing temporary stays for those needing short-term support or recovery after an illness or surgery. This flexible service allows carers to take a break, knowing their relatives are in safe and professional hands.

With two floors of comfortable living spaces, Albany features a cosy lounge, a bright conservatory, and a spacious dining area, where residents can socialise and relax. The beautifully landscaped garden includes a charming bandstand, children's play area, and mini putting green, providing plenty of space to enjoy the outdoors.

Albany takes pride in offering a diverse activities programme personalised to resident preferences. The talented chef and catering team prepare fresh, nutritious meals every day. The daily menu offers plenty of choices, catering to individual dietary needs and preferences.

Call today to speak with one of their care solutions advisors, or book a visit to Albany and discover how they can support you.

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Care Provided by Albany Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lynn Gray (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Albany Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,695
    • RESPITE Self-Funded Nursing Care from £1,796
  • (these prices are only a guideline, please contact Albany Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Albany Care Home Reviews (74)

Total of 74, showing 1-20
9.7

Albany Care Home has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years. Over all time Albany Care Home has 74 reviews.

Overall Experience

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Date Published

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Review from L C (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing regards to care, very attentive and caring. My mum had constant medical needs and they were dedicated and patient towards her. As a family we felt well supported and informed. Would 100% recommend the Albany!

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Review from David F (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Albany for over 3 years now and the care she has received since she has been there has always been excellent. The care staff are all brilliant with the residents and I feel they all do a fantastic job there. All the staff there are very friendly and welcoming and
I think a sign of how good the care home is, is the fact that the majority of the staff are the same as when my mum first went in there. The activities at the care home are always very good and I have taken part in quite a few things there with my mum. The activities organisers are both very bubbly and do a great job there, organising some great things for the residents.
The food at the care home is always very good and prepared by an excellent and friendly chef and his team.

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Review from J B (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were incredibly kind and considerate. Nothing was too much trouble and Mum enjoyed the activities and fireworks on New Year's Eve. As a family, knowing that she was safe and happy meant we could finally relax. I would wholeheartedly recommend the Albany Care Home. In comparison to others
I have visited, this is five-star. Thank you to the manager, carers, receptionists and cooks, you are a great team.

Reply from Justine Cowell, New Business Manager at Albany Care Home

Thank you so much for your wonderful review, we are so happy you trusted us with your lovely mum and I am so pleased that we could give Mum the love and care she deserved, we would welcome her back at any time with open arms. We will pass on your lovely words to our team - thank you.


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Review from Hazel K (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it in the Albany Care Home and loves the carers, staff and managers. Last year she said she'd had the best Christmas in years and birthday. She was made such a fuss of, it really was/is fantastic. The best thing for me is knowing she is well cared for and I have peace of mind that she isn't
in pain or suffering. Thank you to everyone there, you're the best.

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Review from M E (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad very quickly felt safe and comfortable here at the Albany Care Home. He is very happy with the food and says the staff are very friendly and helpful which has also been my experience. The staff and nurses always have time to talk to me and update me on Dad's care and progress. My dad's room is
always clean and tidy. I am very happy with my dad's care and treatment that he is receiving here at the Albany. I cannot fault the staff at all.

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Review from C J (Sister of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Very helpful. All the staff are very kind. No problems with cleanliness. My brother has all his needs cared for with excellence. The room is lovely, plenty of room for him.

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Review from H M (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by all staff in a professional and more importantly, a loving and caring way.
He gained weight and had constant interaction from the carers, tea ladies, cleaners, nurses and so on.
The Albany made him feel respected and gave me peace of mind to leave him confidently.
Family
members visiting were all accommodated and greeted with friendliness.
My dad's death was handled with love and kindness, all professionally executed. Thank you 'The Albany.'

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Review from Katharine W (Niece of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual my visit to the Albany to see my aunt was an absolute pleasure. The staff are always so friendly and are very attentive to my aunt's needs. They have given the time to actually get to know her and be able to converse about subjects personal or of interest to her.
The range of activities and
entertainment is super cool and this visit was amazing. In the morning we had a small theatre production to watch, that was fantastic and encouraged everyone to join in.
Then in the afternoon was the open day with things to do, live music and wonderful tea and scones. This care home is fabulous and offers so much with loads of care, compassion and laughter.

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Review from Audrey W (Resident) assisted by family/friend published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Very happy.

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Review from Sharon I (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law could not have had better care than in Albany Care Home. The staff were fantastic, caring and always willing to help when needed. My mother-in-law is so grateful for the care she received here. She has not had this level of care before even in the hospital. She wants to thank all of
the staff.

Reply from Lynn Gray, Home Manager at Albany Care Home

It was a pleasure to have looked after your mother-in-law. Thank you for your kind words. The staff will be thrilled.


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Review from Judith W (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident in Albany for around one month now. To date, we have been very pleased with the home. The staff are very friendly and are making my mother feel at home in the Albany. The premises are kept nice and clean and my mother's room is spacious and pleasant.

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Review from Rosemary T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted as a hub patient for rehabilitation. The hub team were very helpful and attentive to Mum's needs. After a few weeks, Mum became a permanent resident. We chose the Albany Care Home as both Mum and family were very happy with everything. The activities are excellent and Mum enjoyed
them when she was well enough. The ongoing care, support, food, the people, including everybody, are all amazing. I would highly recommend.

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Review from H M (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after and kept safe. He always looks clean and tidy. Carers are attentive and helpful and keep us informed. Activity coordinators are excellent and always very friendly. They always try to engage Dad and keep him stimulated. It would be nice to have more outings this year. Nursing
care is good and keeps us informed when necessary.

Reply from Justine Cowell, New Business Manager at Albany Care Home

Thank you so much for your lovely review; I will make sure all the team at Albany are aware of your kind words. Regarding trips out, we are organising more outings so hopefully you will see some lovely events coming up on our activity board soon.


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Review from Cavin G (Son of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring. The home is always clean and tidy, staff are polite and friendly and always willing to help.

Reply from Justine Cowell, New Business Manager at Albany Care Home

Thank you for your kind words; it is appreciated, and I will ensure all the team at Albany has heard your praise. Thank you.


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Review from Alison W (Daughter-in-law of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good welcoming staff. Plenty of things for residents to take part in and memorable times like Birthdays, New Year, mas and Bonfire Night, all celebrated with as many residents and family members as possible. Good managers, approachable and helpful. Generally, care is good and the home, whilst in
need of a little updating of decor, is very clean. The food and the variety of it on offer is also very good. All of the carers seem to get to know the residents and family and are keep to help in any capacity. It is an advantage that it is a smaller care home, as it can seem more like a home.

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Review from R G (Husband of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Albany Care Home is very caring home with friendly staff and good activities and good food for all the residents including those with eating problems. I was always made welcome when I visited my wife.

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Review from Anette P (Respite Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an enjoyable stay at the Albany. I had no idea how nice it was. Everyone was so kind and cheerful and nothing was too much trouble. The entertainment was a surprise and the food was excellent. If I had to live in a care home, I couldn't have asked for a better place.

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Review from Gillian G (Respite Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Albany care home were very helpful, supportive and treated me with respect. The staff were always very busy but anything I needed they tried their best to give as much support as possible. Although the pain was still quite hard to cope with in the beginning, they helped with my personal
care, as carefully as possible.

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Review from A P (Son-in-law of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This organisation is not somewhere that I would like to leave a loved one.
There is no care, lack of urgency, and no real idea of how to respond to queries.
Upon discharge, there is no communication.
They speak to people abruptly, rudely and with a lack of empathy and any real care for anyone or
anything.
Staff usually on the night shift after 4 go into the front lounge and stay on their phones while relatives run around trying to solve issues.
Should be fully investigated for lack of care.

Reply from Lynn Gray, Home Manager at Albany Care Home

I am deeply sorry you feel this way and you have had a negative experience.
Our aim is to provide the best possible care to those we support and it is something we take very seriously.
Once again we are very sorry that you feel the experience did not meet your expectations.


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Review from K E (Daughter-in-law of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are great! Particularly the entertainment! The food is great! Concerns over some old, dirty and stained furniture (armchairs); deep cleaning regimes (first floor can often smell putrid!) Cost is ridiculous, when not even shower gel provided! Often too hot. But my father-in-law is happy which
is huge!

Reply from Lynn Gray, Home Manager at Albany Care Home

We are in the process of replacing all stained armchairs. We have a rigid cleaning schedule throughout the building and each room is deep cleaned on a regular basis.
A contract was signed agreeing the fees. Recent fee increases are due to the recent cost of living increases which has been significantly above expectations.


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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Albany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Albany Care Home is calculated as follows: ( (146 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albany Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Lynn

Lynn Gray

Job Title: Home Manager

“Our door is always open and staff do come in and out all the time. We are a close team who help each other out - we like coming to work!”


Tiwonge

Tiwonge Mumba

Job Title: Clinical Lead/Deputy Manager

I enjoy making a difference in residents' daily lives and maintaining high standards of care. I work closely with the residents and team to meet everyone's needs. I am a qualified RGN nurse.


Erica

Erica Mahoney

Job Title: Administrator

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter. Currently, I serve as an Administrator and embrace the new challenges this role brings.


Diane

Diane Alderson

Job Title: Administrator

I enjoy meeting the residents and their families, and hearing about their lives before coming to Albany. Through managing my Personal Allowance, I build strong connections by assisting with finances, writing letters, or even shopping for residents' needs. I hold qualifications in Business Studies, a Secretarial Diploma, Psychology, Accounts, and languages, including Portuguese and German.


Virgil

Virgil Maciu

Job Title: Senior Care Assistant

Joined: 2016

I love working alongside the rest of the team at Albany, they are a great group of people, and we are happy to do anything and everything that we can to ensure they are comfortable and happy.


Marek

Marek Klisky

Job Title: Head Chef

Joined: 2004

I most enjoy having the ability to create great food for the residents. Food makes people happy, and I love seeing people happy. Having nutritious and well-balanced food is an important part of every day. I take pride in providing this to our residents on a daily basis.


Christine

Christine Dolton

Job Title: Activity Coordinator

Joined: 2012

I enjoy helping the residents to feel valued and putting a smile on their faces. I enjoy arranging activities and events for the residents: I source interested groups to entertain the residents and their families.


Pat

Pat McDonagh

Job Title: Receptionist

I love welcoming residents and their families, building a good rapport so they feel supported and know I’m always there to help. I’ve completed many in-house training sessions to support my role and bring experience from my education, leaving school with O Levels.


Michelle

Michelle Martin

Job Title: Receptionist

I enjoy spending time with the residents and working with a great team. I enrich their lives by chatting with them and helping whenever I can. I've completed all online Medex and in-house training.


Donna

Donna Dolton

Job Title: Head Housekeeper

I enjoy ensuring residents are happy and that all laundry and the home are kept in good condition. My team and I work hard to keep everything clean and residents content.


Frequently Asked Questions about Albany Care Home

What types of Care is Albany Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albany Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Albany Care Home have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Albany Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albany Care Home to the centre of Oxford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.