Albany Care Home

7 London Road, Headington, Oxford OX3 7SN
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9.7 74 Reviews
  • Albany Care Home, Oxford
Albany Care Home, located in the heart of Headington, Oxford, provides high-quality residential and nursing care for up to 38 residents in a welcoming and supportive environment. The home is surrounded by tranquil parks and local amenities, offering convenience for family and friends.

In addition to long-term care, Albany also offers respite care, providing temporary stays for those needing short-term support or recovery after an illness or surgery. This flexible service allows carers to take a break, knowing their relatives are in safe and professional hands.

With two floors of comfortable living spaces, Albany features a cosy lounge, a bright conservatory, and a spacious dining area, where residents can socialise and relax. The beautifully landscaped garden includes a charming bandstand, children's play area, and mini putting green, providing plenty of space to enjoy the outdoors.

Albany takes pride in offering a diverse activities programme personalised to resident preferences. The talented chef and catering team prepare fresh, nutritious meals every day. The daily menu offers plenty of choices, catering to individual dietary needs and preferences.

Call today to speak with one of their care solutions advisors, or book a visit to Albany and discover how they can support you.

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Care Provided by Albany Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lynn Gray (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Albany Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,695
    • RESPITE Self-Funded Nursing Care from £1,796
  • (these prices are only a guideline, please contact Albany Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Albany Care Home Reviews (74)

Total of 74, showing 21-40
9.7

Albany Care Home has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years. Over all time Albany Care Home has 74 reviews.

Overall Experience

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  • 24
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Date Published

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Review from Susan J (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care at the home and was treated with dignity. All the staff were very caring and ensured her comfort and well-being at all times.

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Review from Tania L (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was moved to the Albany Care Home from the hospital. The care that she has received has been exceptional. All the staff at Albany are kind, caring and professional and go above and beyond with their care. The food is very good and varied and there is plenty of it. The lounge is such a happy place
where everyone is entertained and it is lovely all the staff pop in and participate with the residents. We and our dog have been made to feel so welcome on our visits and we feel part of a warm and caring family. We shall miss the team very much and thank them for looking after mum so well.

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Review from Debbie H (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was treated with respect and kindness from day one, as were we as a family. The staff are exemplary and have a genuine interest in the residents. The entertainment coordinator had my mum involved and enjoying things she's not done in a very long time. Kindness is everything and the staff at Albany
have this in abundance. Thank you all so much!

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Review from Mark W (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was content during his stay and, although he was very confused at the time, the staff did all they could to make his time comfortable. Overall, I cannot fault Albany Care Home, Oxford, in what was a most difficult time for the family.

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Review from Joan G (Resident) assisted by family/friend published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My overall experience was satisfactory. The lady who organised activities was excellent in looking after residents' wellbeing.

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Review from Geraldine G (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and myself can't fault the care and attention that our mother received in the last few weeks of her life. All the staff at Albany Care Home including the admin staff were so supportive and caring. Our mother was happy there and we were visiting every day for at least 2 1/2 hours when she was
receiving end-of-life care. At times it was distressing to see our mother but there was never a time when we were made to feel unwelcome. We would highly recommend Albany Care Home to anyone. We were so happy that our mother was there.

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Review from P H (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Albany Care Home was my mother's home for the final 2 years of her life. She was happy and well-looked after in a loving and caring environment. She spoke of staff kindnesses, lovely food, and pleasurable entertainment. The activities organiser working tirelessly to maintain an enjoyable and stimulating
programme for all. Covid restrictions have been in place for most of this time but the staff have all worked hard during this difficult period.

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Review from S M (Relative of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was a resident for five months until his death in January. He was treated with great compassion, excellent physical care, and friendliness. He was happy and relaxed during his time there. Under difficult circumstances due to the pandemic, I found the staff to be professional, considerate,
and friendly while following restrictions.

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Review from J B (Respite Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and assistance at Albany Care Home. The staff have been very good to help me get back to my only way of life. Thank you Team Albany.

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Review from David B (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service in every department. A lot of laughter with the staff which makes for a pleasant stay plus top-class food - I am a foodie! Makes all the difference. Big thank you.
(I was only here for 6 days for rehab.)

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Review from Ian B (Son of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in San Francisco, so I must be comfortable with, and able to trust my mother's caregivers. I visited in October 2021 and found the staff to be extremely helpful, accommodating to my schedule and the room my mother is in was very spacious, comfortable, and light-filled. The staff made sure I went
through correct Covid protocols and I ended my visit knowing my mother was and is in good hands.

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Review from Adrian H (Son of Resident) published on 29 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident here for 18 months until her death in July 2021. We chose Albany Care Home because of its location and because the atmosphere and culture seemed the best fit for my mother. She was very social so the excellent activity programme was a big plus for us. Her time there was challenging
because of covid so I'm not sure we were able to experience Albany Care Home at its best. Despite that, the care was excellent and she was happy. Because of that, so were we!

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Review from P M (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a bad break and bad blood levels I was put on a monitor for my heart. The experience of staff - all carers and all ages nursed me back.

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Review from Mary C (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, feel very happy with the care our father had; he was very frail and was cared for extremely well. The staff did their best and informed me of all changes in his deteriorating health. Many, many thanks.

Reply from Lynn Gray, Home Manager at Albany Care Home

Thank you so much for your wonderful feedback. I will share this with the team. It was a pleasure and a privilege to care for your father a real gentleman.


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Review from S J (Son of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was always complimentary about the care he received. He was especially grateful for the activities when he first arrived. Latterly, when he was poorly, we found the nursing care very good and thoughtful.

Reply from Lynn Gray, Home Manager at Albany Care Home

Thank you for taking the time to write such positive feedback. I will share with my fantastic team.


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Review from Geraldine B (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after Mum so well. We really appreciate how kind you are to her.

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Review from Sue S (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Albany Care Home for 9 years with severe dementia. He could not do anything for himself. The care that he received from the staff was excellent. They were like an extended family for him, which in that we were very grateful. The love and care he received were second to none. This was
even more evident recently with the Coronavirus lockdown situation. Lead from the Manager, infection control was in place Immediately, keeping the residents and staff as safe as possible. Unfortunately at this time, my father's dementia took a turn for the worst and he forgot to eat or drink. We could not visit at this time but we were kept informed at all times with my father's condition. Unfortunately, he slowly got worse and passed away. I can only say how wonderful the staff were. A nurse was with him when he passed, we were able to talk to her and she told us exactly how it was which was great peace of mind for me.
So thank you to all of the wonderful staff at the Albany.

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Review from C A (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a temporary resident at the Albany. She received excellent care from a dedicated staff and able activities coordinator, who made her feel very well loved. It was so good and reassuring to know she was in such good hands. She particularly enjoyed the excellent food! Thank you.

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Review from E D (Respite Resident) assisted by family/friend published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I am glad to be home, I had a wonderful experience in the Albany. Everyone looked after me extremely well and were kind.
The food was exceptional.
The entertainment, when it took place, was excellent and well thought out.
I consider myself very fortunate to have been in the Albany and
am most grateful.
Many, many thanks.

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Review from L T (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Home from Home' there are not enough words to say what excellent, loving care that was given to my dad. From the ladies that did dads washing, to senior management, nothing was too much trouble and every day a loving smile and words of compassion. I feel blessed that my dads last days of his long life
were spent with such wonderful people. Thank you, thank you, thank you.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Albany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Albany Care Home is calculated as follows: ( (146 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albany Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Lynn

Lynn Gray

Job Title: Home Manager

“Our door is always open and staff do come in and out all the time. We are a close team who help each other out - we like coming to work!”


Tiwonge

Tiwonge Mumba

Job Title: Clinical Lead/Deputy Manager

I enjoy making a difference in residents' daily lives and maintaining high standards of care. I work closely with the residents and team to meet everyone's needs. I am a qualified RGN nurse.


Erica

Erica Mahoney

Job Title: Administrator

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter. Currently, I serve as an Administrator and embrace the new challenges this role brings.


Diane

Diane Alderson

Job Title: Administrator

I enjoy meeting the residents and their families, and hearing about their lives before coming to Albany. Through managing my Personal Allowance, I build strong connections by assisting with finances, writing letters, or even shopping for residents' needs. I hold qualifications in Business Studies, a Secretarial Diploma, Psychology, Accounts, and languages, including Portuguese and German.


Virgil

Virgil Maciu

Job Title: Senior Care Assistant

Joined: 2016

I love working alongside the rest of the team at Albany, they are a great group of people, and we are happy to do anything and everything that we can to ensure they are comfortable and happy.


Marek

Marek Klisky

Job Title: Head Chef

Joined: 2004

I most enjoy having the ability to create great food for the residents. Food makes people happy, and I love seeing people happy. Having nutritious and well-balanced food is an important part of every day. I take pride in providing this to our residents on a daily basis.


Christine

Christine Dolton

Job Title: Activity Coordinator

Joined: 2012

I enjoy helping the residents to feel valued and putting a smile on their faces. I enjoy arranging activities and events for the residents: I source interested groups to entertain the residents and their families.


Pat

Pat McDonagh

Job Title: Receptionist

I love welcoming residents and their families, building a good rapport so they feel supported and know I’m always there to help. I’ve completed many in-house training sessions to support my role and bring experience from my education, leaving school with O Levels.


Michelle

Michelle Martin

Job Title: Receptionist

I enjoy spending time with the residents and working with a great team. I enrich their lives by chatting with them and helping whenever I can. I've completed all online Medex and in-house training.


Donna

Donna Dolton

Job Title: Head Housekeeper

I enjoy ensuring residents are happy and that all laundry and the home are kept in good condition. My team and I work hard to keep everything clean and residents content.