Albany Care Home

7 London Road, Headington, Oxford OX3 7SN
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9.7 74 Reviews
  • Albany Care Home, Oxford
Albany Care Home, located in the heart of Headington, Oxford, provides high-quality residential and nursing care for up to 38 residents in a welcoming and supportive environment. The home is surrounded by tranquil parks and local amenities, offering convenience for family and friends.

In addition to long-term care, Albany also offers respite care, providing temporary stays for those needing short-term support or recovery after an illness or surgery. This flexible service allows carers to take a break, knowing their relatives are in safe and professional hands.

With two floors of comfortable living spaces, Albany features a cosy lounge, a bright conservatory, and a spacious dining area, where residents can socialise and relax. The beautifully landscaped garden includes a charming bandstand, children's play area, and mini putting green, providing plenty of space to enjoy the outdoors.

Albany takes pride in offering a diverse activities programme personalised to resident preferences. The talented chef and catering team prepare fresh, nutritious meals every day. The daily menu offers plenty of choices, catering to individual dietary needs and preferences.

Call today to speak with one of their care solutions advisors, or book a visit to Albany and discover how they can support you.

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Care Provided by Albany Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lynn Gray (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Albany Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,695
    • RESPITE Self-Funded Nursing Care from £1,796
  • (these prices are only a guideline, please contact Albany Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Albany Care Home Reviews (74)

Total of 74, showing 41-60
9.7

Albany Care Home has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years. Over all time Albany Care Home has 74 reviews.

Overall Experience

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Review from Ken T (Son-in-law of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was resident at Albany Care Home from September 2019 until his passing on 1st February 2020. During this period all aspects of his care was given with love, empathy, compassion and laughter. He was happy and very settled throughout due to the incredible staff. No amount of words can
describe the feeling of contentment this gave us as a family. We visited daily and this never changed. Thank you to all staff.

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Review from E E (Granddaughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very sad time when the decision was made for my Grampy to go into a care home. All staff made me, my family and most importantly my Grampy feel a part of the family. He was looked after, loved and cared for, just as we would do. Thank you to ALL staff at the Albany for looking after him.

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Review from C K (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed in an NHS bed. She seemed content and appeared to enjoy being in the lounge with the other residents. The activities coordinator is lovely and tried to involve all residents. The other carers were friendly and kind, although some were reserved and weren't as chatty. Activities and
entertainment over the Christmas period were excellent.

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Review from Susan B (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention for my mother's needs. My mind at ease while she was at Albany Care Home convalescence after a fall at home.

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Review from A O (Sister of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was with Albany for a very short time. Sadly he passed away in the home. My family and I cannot thank the staff enough for all they did for him. From the nurses to care staff and management. A member of staff on reception was so kind to us and showed full compassion and understanding when
my brother passed away. God bless all the staff, you were wonderful.

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Review from Louise K (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers abrupt.
My husband was always hungry and often thirsty. He's now in a much better home with a bit more energy and more talkative now he's eating properly.

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Review from Angela C (Resident) assisted by family/friend published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that Albany Care Home is very suitable for my needs. The staff are kind, caring and helpful and supportive.

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Review from Carol P (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place for Dad to spend his last few weeks.
The manager was so helpful and kind to Dad and the carers and all the staff were so good to Dad. When we asked him if he wanted to go home, he said no, he wanted to stay at the Albany for the rest of his life, which he did. So thank you very much
for everything you did for him.

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Review from P F (Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and staff were very kind and understanding and made me feel very welcome. Nothing was too much trouble and the food was great.

Reply from Alison Geddes, Marketing at Albany Care Home

Thank you for your positive comments on our home, it is wonderful to hear how welcomed you felt by our team and that you enjoyed the food. We pride ourselves on our high level of service, including our dining experience.


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Review from Emma J (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 3 weeks at the hospital following an operation for a burst aorta, my husband needed a place he could be safely looked after before coming home. He spent 5 days at the Albany Care Home in a nice private room. He got excellent care. When it was his birthday, they brought him a cake and sang Happy
Birthday to him. But he would not have liked the communal rooms.

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Review from Christopher H (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, comfortable.home from home. Friendly approachable staff.

Reply from Alison Geddes, Marketing Administrator at Albany Care Home

Thank you for your great feedback on our home, we are pleased to hear you find our team 'friendly' and 'approachable' and that Albany is a 'home from home'. Your comments will be passed onto the Home Manager and team, who will be very pleased to hear your positive feedback.


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Review from Giovanni C (Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was at the Albany Car eHome as an NHS/JR patient (bed-hub).
I found the staff very caring and generous with their time. Whenever I needed help in a short time, a carer would come.
If I had a problem, I would talk to management and they will go and sort the problem.
Friends that used to come to
see me, they found the "atmosphere" friendly.
I would have liked a more comfortable armchair.

Reply from Alison Geddes, Marketing Administrator at Albany Care Home

Thank you for your positive comments about our home, we are pleased to hear that you found the team members 'caring and generous' and that your friends found the atmosphere was friendly. Your feedback has been passed on to the team at Albany. Once again, thanks for your comments as it is through a feedback process that we can further improve our service.


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Review from Victoria V (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was sent here from the hospital and so was in a hub bed, then got a permanent place, but by this time the family had been so disappointed with her care that we removed her. In all, she was there for 6 weeks. Six weeks too long. The best feature about the Albany is the gardens.

Reply from Lynn Gray, Home Manager at Albany Care Home

We are very sorry to hear your comments as your mother was very settled with us and during her stay was well and safely cared for by our team. As far as we are aware, no concerns were raised with the home manager at any point during your mothers’ stay. We pride ourselves on our caring and quality service and therefore would always recommend that any questions or queries about any aspect of our care are raised with the home straight away. We have an open door policy and welcome feedback from families, visitors and most importantly our residents.


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Review from M R (Respite Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were fantastic, I don't know how they do it, I couldn't.
The food was excellent, the chef was a great guy.
The home was very clean throughout the day.

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Review from Elizabeth C (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have got very good staff who are very helpful and friendly.

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Review from Clive R (Son of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for The Albany Care Home's treatment of my mother during her stay. My sisters and I agree that she progressed significantly during her time there. The entertainments provided were excellent and she often took part but felt no pressure to do so. The entire staff were kind and
efficient. At all times we felt that she was safe and happy in their care.

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Review from J R (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was staying at Albany Care Home for a while until her care package was being sorted out. During her time she spent here the care and the food we have been excellent, nothing is ever too much trouble. There's always activities going on and we can visit for as long as we like and are always made to
feel welcome.
The only thing I could say is that maybe the room could be cleaned and hoovered more often.

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Review from Nancy S (Respite Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at The Albany was most enjoyable. I will always remember everyone with fondness. I have a really nice place here, a very nice room. I am wearing my yellow cardigan so I watch the daffodils. I don't like the snow. Best wishes to everyone.

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Review from Nikki S (Daughter of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to The Albany from the John Radcliffe hospital to one of their 'hub' beds as an interim stay before carers were in place at home. My mother, sister and I were so impressed with the wonderful surroundings, cleanliness and decor there. The food is great and very varied. But
above all, the nursing and care staff were so lovely, caring and gentle with my father. They have a such a tough job but they were always smiling and nothing ever seemed too much trouble. My father felt safe and very well looked after for the duration of his stay (2.5 months). Although not close to home for us, we were glad that my father was at The Albany - knowing he was in great hands at The Albany.

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Review from Terence L (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to the Albany in Headington for rehabilitation after a prolonged stay in two hospitals. The staff are very caring. All diets are catered for and food presented to look appealing, as well as being excellent. The home looks spotless and smells really fresh. The dining area looks
like a very upmarket hotel, 2 conservatories and plenty of seating areas inside and out in the garden. Parking for visitors a bonus.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Albany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Albany Care Home is calculated as follows: ( (146 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albany Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Lynn

Lynn Gray

Job Title: Home Manager

“Our door is always open and staff do come in and out all the time. We are a close team who help each other out - we like coming to work!”


Tiwonge

Tiwonge Mumba

Job Title: Clinical Lead/Deputy Manager

I enjoy making a difference in residents' daily lives and maintaining high standards of care. I work closely with the residents and team to meet everyone's needs. I am a qualified RGN nurse.


Erica

Erica Mahoney

Job Title: Administrator

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter. Currently, I serve as an Administrator and embrace the new challenges this role brings.


Diane

Diane Alderson

Job Title: Administrator

I enjoy meeting the residents and their families, and hearing about their lives before coming to Albany. Through managing my Personal Allowance, I build strong connections by assisting with finances, writing letters, or even shopping for residents' needs. I hold qualifications in Business Studies, a Secretarial Diploma, Psychology, Accounts, and languages, including Portuguese and German.


Virgil

Virgil Maciu

Job Title: Senior Care Assistant

Joined: 2016

I love working alongside the rest of the team at Albany, they are a great group of people, and we are happy to do anything and everything that we can to ensure they are comfortable and happy.


Marek

Marek Klisky

Job Title: Head Chef

Joined: 2004

I most enjoy having the ability to create great food for the residents. Food makes people happy, and I love seeing people happy. Having nutritious and well-balanced food is an important part of every day. I take pride in providing this to our residents on a daily basis.


Christine

Christine Dolton

Job Title: Activity Coordinator

Joined: 2012

I enjoy helping the residents to feel valued and putting a smile on their faces. I enjoy arranging activities and events for the residents: I source interested groups to entertain the residents and their families.


Pat

Pat McDonagh

Job Title: Receptionist

I love welcoming residents and their families, building a good rapport so they feel supported and know I’m always there to help. I’ve completed many in-house training sessions to support my role and bring experience from my education, leaving school with O Levels.


Michelle

Michelle Martin

Job Title: Receptionist

I enjoy spending time with the residents and working with a great team. I enrich their lives by chatting with them and helping whenever I can. I've completed all online Medex and in-house training.


Donna

Donna Dolton

Job Title: Head Housekeeper

I enjoy ensuring residents are happy and that all laundry and the home are kept in good condition. My team and I work hard to keep everything clean and residents content.