Albany Care Home

7 London Road, Headington, Oxford OX3 7SN
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9.7 74 Reviews
  • Albany Care Home, Oxford
Albany Care Home, located in the heart of Headington, Oxford, provides high-quality residential and nursing care for up to 38 residents in a welcoming and supportive environment. The home is surrounded by tranquil parks and local amenities, offering convenience for family and friends.

In addition to long-term care, Albany also offers respite care, providing temporary stays for those needing short-term support or recovery after an illness or surgery. This flexible service allows carers to take a break, knowing their relatives are in safe and professional hands.

With two floors of comfortable living spaces, Albany features a cosy lounge, a bright conservatory, and a spacious dining area, where residents can socialise and relax. The beautifully landscaped garden includes a charming bandstand, children's play area, and mini putting green, providing plenty of space to enjoy the outdoors.

Albany takes pride in offering a diverse activities programme personalised to resident preferences. The talented chef and catering team prepare fresh, nutritious meals every day. The daily menu offers plenty of choices, catering to individual dietary needs and preferences.

Call today to speak with one of their care solutions advisors, or book a visit to Albany and discover how they can support you.

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Care Provided by Albany Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lynn Gray (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Albany Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,695
    • RESPITE Self-Funded Nursing Care from £1,796
  • (these prices are only a guideline, please contact Albany Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Albany Care Home Reviews (74)

Total of 74, showing 61-74
9.7

Albany Care Home has a Review Score of 9.7 (9.681) out of 10, based on 18 reviews in the last 2 years. Over all time Albany Care Home has 74 reviews.

Overall Experience

  • 44
  • 24
  • 3
  • 2
  • 1

Date Published

74
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18
56

Review from Betty T (Resident) assisted by family/friend published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Was sent from hospital, Oxford. On my experience, lots of things could be better i.e. Time it takes to answer bell. Told if wearing pad, use it and would be cleaned when they could find the time.

Reply from Rebekah Saint, Marketing Administrator at Albany Care Home

Thank you for taking the time to review us, we really appreciate hearing what you have to say about our home, we pride ourselves on our high standard of care and I am sorry you feel this has not been met. With regards to the time it takes to answer the bell there may, on occasion, be a short delay as the carers may be with other residents however, we continually try to reduce the waiting time with regular reviews on staffing levels taking into consideration the individual needs of the residents. As always we have an open door policy and should you find yourself in our home again we encourage you to raise any issues with our home manager.


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Review from J A (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Albany Care Home has a lovely atmosphere, warm and caring. The staff can't do enough to help and are very welcoming to residents and visitors.
The standard of cleanliness is extremely high with none of the usual smells that can be often prevalent in care homes.
The food in the dining room is of a
high standard.

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Review from Eileen P (Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, with good food and many friends.

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Review from Richard P (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service. Very friendly care. Nothing appeared too much bother to help my mother adjust to the care home. Rooms were excellent and the drink area was extremely good and very clean. Meals looked good and there was plenty of food throughout the day. Thanks to all the staff for their
help and support.

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Review from Liz S (Niece of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had a very unsettled 8 months in the hospital, then sent home for a very short period, and back in the hospital after another fall. Now she is in The Albany where she awaits package of care, all staff so very friendly, helpful, nothing is too much trouble and very well run. If you have a query,
it is dealt with and answered quickly, there are always activities going on, sing songs, quiz, games, as for the food she loves it.


She has flourished since going into The Albany. Everywhere is always kept very clean, there is a hairdresser who goes in every week, there are quiet areas if you want to go and have a bit of privacy and a lovely bright conservatory. Tea/coffee is always on offer whatever the time of day. My aunt loves it so much she would love to stay, when I left last week, all the staff and residents were joining in to put up the Christmas tree and decorations, everyone was involved.
Am looking forward to the festive fun on offer for them this week.


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Review from David P (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident for three weeks but I am happy with the care she is receiving. Her room is comfortable and clean. My mother looks very well and is cared for. The staff are patient and caring.

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Review from Joy B (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in The Albany Care Home since July 2016 and the home has given us this quality time with her.
Amazed by the care she has received, and experienced times she hasn't done for years.
However recently several members of staff have left for various different reasons.
The concerning matter
for us relatives is that mum gets used to staff and they to her - so this can be detrimental to her well-being.

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Review from L B (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the home staff very good.
The food is well-presented and varied.
My mother is clean, happy and not hungry.
She, as all, have a good varied entertainment to help keep their minds active.
My only concern is a urine smell as you enter the first-floor corridor.

Reply from Lynn Gray, Home Manager at Albany Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.
With regards to the smell of urine, we had a particular issue with one of the bedrooms on this floor, but we are in the process of removing and replacing this carpet to avoid this issue in the future.
If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lynn Gray Home
Manager.


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Review from R W (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under new management, The Albany is now a much better run and happier ship than it was a year ago and as a result, there is a lower turnover of carers. However, they work long, hard hours and while they are always diligent, concerned and kind, they rarely have time to spend with the residents, especially
those who are bed bound, as the scale of their job is so demanding. The nurses are highly qualified, experienced, friendly and excellent at managing the health and welfare of their patient's complex needs and react fast to emergencies. The cleanliness of the rooms is good. For those residents who want to participate, there is a wide range of activities run by an outstanding activities manager. The dining toom facilities have recently been refurbished and are always clean and well-maintained. The quality of the food is disappointingly institutional. There is a constant supply of beverages for residents and visitors who are always made to feel welcome. There is a good relationship with a local GP who makes visits to those in need. The manager has a very good understanding of the capacity of the home and the capabilities of the staff and is always willing to listen.

Reply from Lynn Gray, Home Manager at Albany Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services. Thank you for such kind words about our home, services and care support team.
We are sorry to hear your concerns about the food and dining here at The Albany. At The Albany, we firmly believe that when you eat well, you live well too. This is a core part of our Brighterkind philosophy of care, centring on good nutrition and the importance of mealtimes as a social occasion. We have a five-star rating from the EHO (Environmental Health Organisation) and our most recent Customer Satisfaction Survey revealed an 85% satisfaction score for our customers with food and dining. All of our food is prepared in-house and is extremely fresh.
We would love to invite you in for a meal with your relative if you are keen to do so. If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lynn Gray Home


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Review from Andy H (Grandson of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite reception from a nurse who let me in and knew who I was which is great that visitors are remembered.
Greeted again in name by another member of staff!
Also advised where me grandfather was rather than looking for him.
Always updated on how my grandfather has been getting on by various members
of the team.
I always find my grandfather's room and communal areas to be very clean and well presented.

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Review from Alan C (Husband of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's placement at Albany is very appropriate. Her care plan is responsive to her care and support needs and evidence involvement with other agencies/healthcare professions.
I just wish there were more disabled persons in her age group.
There is my wife, plus one other resident who are both 65.
All other residents are more than 12 years older than that, although my wife seems quite happy here most of the time. For the first three years she was here, I used to help with the other residents and organise activities, but I have been told I can no longer do so until I have been on a training course to become a volunteer.

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Review from John G (Husband of Resident) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Albany is extremely well run with a welcoming friendly atmosphere. The level of care is excellent; the staff, without exception, are professional but treat each resident as a person. They look after the needs of the whole person, not just their physical well- being. The Albany is a 'CARE HOME' but
it is above all a 'home from home' for the residents.

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Review from Harold P (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good place. The staff normally smile and are helpful.
Food is usually well prepared, although perhaps too plentiful.
I would recommend it to anyone.

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Review from Keon (Son-in-law of Resident) published on 1 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walk through the doors it was like home. The staff went out of their way to make us all comfortable. I would like to wish the Albany and staff all the best for the future.
Nothing seems to much for the staff or the manager.
I was made welcome by all staff as I walked through the
doors to see my mother in law. My daughter and I were treated with respect from every one, if I had to give stars it would be 5 KEEP THE GREAT WORK GOING GUYS well done.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Albany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Albany Care Home is calculated as follows: ( (146 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albany Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Albany Care Home

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Meet the Team (10)

Lynn

Lynn Gray

Job Title: Home Manager

“Our door is always open and staff do come in and out all the time. We are a close team who help each other out - we like coming to work!”


Tiwonge

Tiwonge Mumba

Job Title: Clinical Lead/Deputy Manager

I enjoy making a difference in residents' daily lives and maintaining high standards of care. I work closely with the residents and team to meet everyone's needs. I am a qualified RGN nurse.


Erica

Erica Mahoney

Job Title: Administrator

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter. Currently, I serve as an Administrator and embrace the new challenges this role brings.


Diane

Diane Alderson

Job Title: Administrator

I enjoy meeting the residents and their families, and hearing about their lives before coming to Albany. Through managing my Personal Allowance, I build strong connections by assisting with finances, writing letters, or even shopping for residents' needs. I hold qualifications in Business Studies, a Secretarial Diploma, Psychology, Accounts, and languages, including Portuguese and German.


Virgil

Virgil Maciu

Job Title: Senior Care Assistant

Joined: 2016

I love working alongside the rest of the team at Albany, they are a great group of people, and we are happy to do anything and everything that we can to ensure they are comfortable and happy.


Marek

Marek Klisky

Job Title: Head Chef

Joined: 2004

I most enjoy having the ability to create great food for the residents. Food makes people happy, and I love seeing people happy. Having nutritious and well-balanced food is an important part of every day. I take pride in providing this to our residents on a daily basis.


Christine

Christine Dolton

Job Title: Activity Coordinator

Joined: 2012

I enjoy helping the residents to feel valued and putting a smile on their faces. I enjoy arranging activities and events for the residents: I source interested groups to entertain the residents and their families.


Pat

Pat McDonagh

Job Title: Receptionist

I love welcoming residents and their families, building a good rapport so they feel supported and know I’m always there to help. I’ve completed many in-house training sessions to support my role and bring experience from my education, leaving school with O Levels.


Michelle

Michelle Martin

Job Title: Receptionist

I enjoy spending time with the residents and working with a great team. I enrich their lives by chatting with them and helping whenever I can. I've completed all online Medex and in-house training.


Donna

Donna Dolton

Job Title: Head Housekeeper

I enjoy ensuring residents are happy and that all laundry and the home are kept in good condition. My team and I work hard to keep everything clean and residents content.