Barchester Middletown Grange Care Home

Middletown, Hailey, Witney OX29 9UB
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9.9 106 Reviews
  • Barchester Middletown Grange Care Home, Witney
Middletown Grange Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for convalescence, rehabilitation and holiday breaks.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester Middletown Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mirela Ghiuvea (General Manager)
  • Admission Criteria
    • Private
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (34)
    • Couples/Companion Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Barchester Middletown Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Middletown Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome to visit at any time without a booking.


  • Parking
  • Parking available on site


Barchester Middletown Grange Care Home Reviews (106)

Total of 106, showing 21-40
9.9

Barchester Middletown Grange Care Home has a Review Score of 9.9 (9.879) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Middletown Grange Care Home has 106 reviews.

Overall Experience

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  • 14
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

A close, elderly friend of mine was admitted to Barchester Middletown Grange Care Home as a weekend emergency. The compassion to this difficult situation was absolutely incredible, the experience was so supportive and non-judgmental, it made the whole process extremely pleasant. Because of this, the
husband decided to follow three days later as a private respite client. The welcoming experience, the care given, the food, cleanliness and friendliness of all of the staff were an absolute pleasure to be a part of. I would not hesitate to recommend Middletown Grange for either short or long-term care. The compassion, dignity and respect for everyone, whether that be clients, their family, the staff and visitors, is an overwhelming, pleasurable experience.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

That is really wonderful to hear and we will continue striving to provide you with a very premium service!


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Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? This wonderful care home is absolutely amazing. Since our mum arrived at Middletown Grange (moved from a different care home) she looks 10 years younger. All the staff are so good, reassuring, approachable, happy, and helpful. I always look forward to visiting without any anxiety,
which we experienced at the previous home. The rapport we have with the care home manager is second to none. Thank you to you all!

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

That is really wonderful to hear and we will continue striving to provide you with a very Premium Service!


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Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely! They always let my dog in (which everyone loves) and today provided pink cupcakes with sprinkles. Christmas music was also playing to spread the joy.
The staff are charismatic and caring and, in my personal opinion, should have a pay rise! They also love my grandad which is
nice to see.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words and we value your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Mum, 86 with Parkinson's and dementia, lived at Barchester Middletown Grange Care Home for two years until her recent death, October 2023, hip break and infection - long wait at NHS hospital.
The new manager, with abundant empathy, always made the time for me to chat, share concerns and quickly resolved
them, when necessary. Mum was awaiting NHS physio and was still poorly.
I made a monthly 200-mile round trip, was met with on-tap coffee, homemade cake and invited to dine with Mum and other residents in the dining room.
During the last two and a half weeks of her life, I stayed 6 hours a day, this was the most difficult stage of Mum's care.
Staff went over and above for Mum, especially those last days, they had endless patience, 07.00 start, kitchen insisted on porridge/tea and lunch welcome (8-hour NHS wait, four days before Mum died) even mending an ornament Mum broke, she was in hospital.
Lastly, a change to medication, the manager's intervention enabled Mum, in a wheelchair, granddaughter and son (5) and me to enjoy balloon catch in the garden - a great memory.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you so much for your kind words. It has been an absolute pleasure to be able to look after your mum.


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Overall Experience  Overall Experience 5.0 out of 5

I found the staff and facilities were excellent, they welcomed me with cupcakes and tea and made me feel like part of the home. My mum is very comfortable and could not wish for anything else, she is 91 with dementia and relies on the staff for everything. I always feel assured that she is in the best
hands when I leave.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words. We are happy with your review and this definitely puts a smile on everyone in the team.


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Overall Experience  Overall Experience 5.0 out of 5

My husband recently passed away and I am glad he was at Middletown Grange. He was always treated with dignity and kindness as was I when I visited. My husband had a sweet tooth and especially enjoyed the puddings and cake in the afternoon. The people who work there are special, they work hard and are
always polite and friendly. My grateful thanks to them all.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words Janet. It was a privilege for us to look after your husband.


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Overall Experience  Overall Experience 5.0 out of 5

The wife has only been in three days but she is happy here. The carers are all very nice and helpful.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words. It was a privilege for us to look after your wife for the short period she was with us.


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Overall Experience  Overall Experience 5.0 out of 5

My very dear friend is very well looked after. She is happy and the staff are very kind and attentive. Her room and bathroom are spotless. I have no worries about leaving my friend in the care of Middletown Grange.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

We are happy you have found that your friend was happy in our care.


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Overall Experience  Overall Experience 5.0 out of 5

Have been coming here for the past year with my brother-in-law for respite care, now on our 4th stay. The reason we come back is every occasion we have been, everyone has been so friendly and helpful. From the initial assessment until the end of the short stays. It is difficult to find good respite
but here they guaranteed a room and all the facilities needed for my brother-in-law's care needs. His needs have changed each visit, each time, the care they provided changed to fit. Communication is excellent between staff and management. Each time I have spoken directly to the manager, they have provided everything that was asked for. I have no hesitation in giving this rating as the care, surroundings, facilities etc are exactly what we have asked for.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Hello Reg. Thank you very much for your kind words. It is a privilege for us to look after your brother-in-law.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived a happy, comfortable and settled life at Middletown Grange Care Home during her 9 years as a resident. The staff have consistently shown warmth, affection and respect towards her and I have always been reassured that she was well cared for to a high standard by committed and hardworking
staff. She was bedbound but never lonely as staff had imaginative ideas to keep her occupied e.g. an animatronic pet cat and visits from real animals. She passed away on 03/01/23. My sincere thanks to the amazing staff at Middletown Grange.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words Sarah. It was a privilege for us to look after your aunt.


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Overall Experience  Overall Experience 5.0 out of 5

From our very first visit to this care home, we knew it was the right place for our mother to be. There is a lovely atmosphere and a relaxed, calm yet attentive feel, it is spacious with good outdoor gardens, that aren't just for show. The one enduring point about this home, is, without a doubt, the
outstanding team of people that work here, from the reception team to the manager. The care is always exceptional. It is rare to experience a level of commitment and professionalism throughout every team member, every time we visit or speak on the phone. I have no doubt my mother is in the best place and being looked after by the best people.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words David. It is a privilege for us to look after your mother.


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Overall Experience  Overall Experience 4.0 out of 5

My father was transferred to Middletown Grange Care Home. As a family, we were very relieved that he was safe and cared for. Obviously he was very confused in the beginning but after four weeks in their care he has settled in well. Dad enjoys the meals very much. He seems happy and content which gives
us a family peace of mind. Staff, management and admin are all very friendly and caring.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind words. We are delighted with your review and this definitely puts a smile on everyone in the team.


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Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the standard of care my parents receive at Middletown Grange. It was recently my mum's birthday and they had made a cake, staff came and sang happy birthday before sharing it with other residents. What is noticeable is the consistent nursing care which enables medications to
be adjusted and problems de-escalated whereas if they were still at home they would be having difficulty communicating with the GP surgery and calling out medics on a frequent basis. It is a relief that they are not dependent on stretched NHS resources, and have 24-hour care.

Reply from Mirela Ghiuvea, Home Manager at Barchester Middletown Grange Care Home

Thank you for your kind words and your appreciation for the hardworking team who look after your parents, here in Middletown Grange Care Home. We were pleased to be able to celebrate your mother's birthday with you.


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Overall Experience  Overall Experience 1.0 out of 5

I have just spent 20 minutes picking up bits off the floor and getting rid of cobwebs over the windows. I have raised this with management before and clearly, nothing has been done, hence the review.
For £6450 per month, this is absolutely appalling. This place has 56 rooms, even at the lowest price,
they make £300,000 per month, let that sink in.
The carers are lovely which is such a shame.
If you need a care home, I would choose one that actually does basic cleaning, maintenance, and upkeep.

Reply from General Manager, Middletown Grange Care Home at Barchester Middletown Grange Care Home

Thank you for taking your time to write us a review. We are really sorry to receive this feedback about our service, it is not at all at the high standard we provide. We use all feedback we receive to ensure we continually offer a high standard of care for all our residents. I would really like to talk more with you about your feedback as we have attempted to contact you to arrange a meeting to discuss your concerns further. Please do contact me at middletown@barchester.com or call us on 01993 700396 at a convenient time for yourself.
Kind Regards,


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for several months and seems very happy there. The staff are all very friendly and helpful. The care they give is excellent, always supporting the less able residents. Also, there is quite a bit of parking here which is useful when you have to travel.

Reply from Mirela Ghiuvea, Acting General Manager at Barchester Middletown Grange Care Home

Thank you so much for taking the time to leave us a review Paul, that really does mean so much to us here at Middletown Grange - we are so pleased to hear that Mum has been very happy here with us.
We are very proud of the excellent care we deliver at Middletown, so your comments will be very much appreciated by our hard-working team when I pass your kind words onto them.


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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for several months. Nurses were very helpful and very professional. The home is well managed. The environment is very friendly and very homely. The security is high. I am happy to recommend it.

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Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my experience of living in Middleton Grange.

Reply from Clemence Heriman, General Manager at Barchester Middletown Grange Care Home

That is really wonderful to hear and we will continue striving to providee you with a very Premium Service!


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Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here.

Reply from Clemence Heriman, General Manager at Barchester Middletown Grange Care Home

We are very glad that you are happy here. My team are very privileged to have you living here.


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Overall Experience  Overall Experience 4.0 out of 5

Although my husband was nearing the end of his life and became very depressed, he still was able to enjoy the benefit of a wonderful caring staff. Having a lovely room with a fantastic view of the garden and watching the television.

Reply from Clemence Heriman, General Manager at Barchester Middletown Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our overall service. We are honoured to be in a position to provide the care required to make your husband stay with us as comfortable as possible, and thank you also for your positive comments regarding our home; and the team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Middletown Grange for over a year now and her move there has been an unqualified success. We searched thoroughly before deciding on this residential home and chose it because of the obvious care attention and kindness that was offered together with nice facilities.
Staff have never been anything but attentive and kind to my mother. She enjoys the food very much and in the earlier days of her stay enjoyed participating in the amazing range of activities that were on offer. Sadly she is only able to watch now but nevertheless, it provides interest and stimulation. The nursing ethos is strong and the nursing team seem well coordinated and on top of things. They have a close relationship with a local GP practice who are called in good time if there is a need.
During lockdown, the pod facility in the garden was a great blessing.
Thank you Middletown Grange for your care, kindness and professionalism.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Barchester Middletown Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Barchester Middletown Grange Care Home is calculated as follows: ( (302 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 339 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Middletown Grange Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (19)

Mirela

Mirela Ghiuvea

Job Title: General Manager

Joined: 2019

Hello, my name is Mirela, and I am the Acting General Manager here at Middletown Grange Care Home. Welcome to our Website!


I truly believe in the values of Barchester Healthcare and alongside the qualified team here at Middletown Grange we are committed to delivering the very highest standard of care, and life enrichment our residents deserve.


As a qualified Nurse with over 35 years of experience working in the care sector, I've gained experience as a Clinical Lead, and Deputy Manager in various care settings. Caring for older people is a privilege, and it is my aim to maintain a happy home, vibrant and friendly in nature.


If you would like to discuss the care and best practice, we provide here at Middletown Grange please give me a call or come to see me for a chat over coffee and homemade cake both of which are always available.


Jane

Jane Pocock

Job Title: Deputy Manager

Joined: 2018

Hello, my name is Jane, I'm an RGN and head a really happy care team, we all work with a smile to make the home a very jolly place to be. I've had the pleasure of working here since 2018.


Prija

Prija Menezes

Job Title: Registered General Nurse

Joined: 2022

Hi, my name is Priya and I'm a registered nurse here at Middletown Grange. I have been with the team here since 2022 and love being able to make a difference to everyone's day. I support all nursing elements of the home and am always here to help the team and families with clinical support.


Kavya

Kavya Mallaspureddi

Job Title: Registered General Nurse

Joined: 2022

Hello, my name is Kavya and I am one of the Registered Nurses here at Middletown Grange Care Home. I absolutely adore my job, of caring for our residents. I have many years’ worth of experience in the healthcare industry and could not think of a more rewarding job to do.


May

May Beale

Job Title: Registered General Nurse

Joined: 2024

Hi, my name is May and I'm one of the Registered Nurses here at Middletown Grange. I joined the team in 2024 and have loved being part of the community. I love the area and the village of Hailey and take great pride in being able to support the people we care for. I have a strong nursing background across healthcare so I'm pleased to be able to support the great team we have here.


Reji

Reji Joesph

Job Title: Administrator

Joined: 2016

Reji has worked in the care industry for 11 years, one of which is as an activities coordinator. Reji joined us at Middletown Grange in 2016 he hit the ground running and loves working in the team.


Toby

Toby Webb

Job Title: Head Chef

Joined: 2012

I have been working in the catering industry for over 30 years and have been with Barchester since 2012. I am committed to providing delicious home-cooked food for residents, which we prepare in-house. I am also responsible for ensuring that the resident's nutritional needs are met and that they enjoy everything they eat.


Miguel

Miguel Serrano

Job Title: Maintenance Manager

Joined: 2024

Hi, my name is Miguel and I'm the Maintenance Manager here at Middletown Grange. I strive to keep the home environment up to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely.


Louise

Louise Heather

Job Title: Head Housekeeper

Joined: 2004

Louise is our wonderful Head of Housekeeping at Middletown Grange, she's known as ‘Grandma’ to all members of staff and has been with Barchester since 2004. Our housekeeping team are passionate about the cleanliness of our home and maintaining high standards. In her spare time, Louise enjoys quilt making and dog shows.


Doreen

Doreen McKee

Job Title: Health Care Assistant - Team Leader

Joined: 2018

Hi, I'm Doreen, I've worked at Middletown Grange since 2018 and absolutely love being a Team Leader, working for Barchester gives me the opportunity to train and progress further in an environment of care.


Lilian

Lilian Radido

Job Title: Care Assistant

Joined: 2022

Hello, my name is Lilian and I am one of the Carers here at Middletown Grange. I absolutely adore my job, of caring for our residents. I have many years’ worth of experience in the care industry and could not think of a more rewarding job to do


Sakirat

Sakirat Adeleye

Job Title: Care Assistant

Joined: 2022

Hi, my name is Sakirat and I am a Care Assistant here at Middletown Grange. I have worked in care for over 2 years now and really love what I do. I primarily work on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.


Jossy

Jossy John

Job Title: Care Assistant

Joined: 2013

Hi, my name is Jossy, and I have been a care assistant here at Middletown Grange for over 10 years. I primarily work on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.


Leila

Leila Alcalde

Job Title: Care Assistant

Joined: 2023

Hi, my name is Leila and I work as part of the care team at Middletown Grange Care Home in Hailey. I have experience working in dementia and elderly care for over 10 years and I love that I can make a difference in someone’s day no matter how big or small it may be.


Emma

Emma Tasker

Job Title: Care Assistant (Nights)

Joined: 2020

Hi, my name is Emma and I am a night care assistant here at Middletown Grange. I originally joined the home as part of the housekeeping team, but just love supporting and looking after our residents so wanted to step into a care role. I work as part of a care team working night shifts, ensuring our residents remain safe and cared for throughout the night so although you may not always see me, I'm always around to help at night.


Julie

Julie Thomas

Job Title: Receptionist

Joined: 2020

Hi, my name is Julie and I'm the receptionist here at Middletown Grange. I thoroughly enjoy my job. The residents are just great. I love hearing all of their memories and sharing stories with them. I also feel lucky to work with a great team and support our wonderful families and visitors who come to our home.


Stephanie

Stephanie Smith

Job Title: Housekeeper

Joined: 2022

Hi, my name is Stephanie and I'm part of the housekeeping team here at Middletown Grange. I take great pride in my work, keeping our home clean for our residents. The best part about the job is getting to know our residents well, and having great chats with them every day. I’m always happy to help.


Simon

Simon Butler

Job Title: Kitchen Assistant

Joined: 2012

Simon has been part of the Middletown team since 2012, he has worked in many different areas of the home before finding his passion within the kitchen team, and Simon is always happy to help.


Joanne

Joanne Thomas

Job Title: Hairdresser

Joined: 2020

Jo is our hairdresser at Middletown Grange and comes into the home every Wednesday to look after our residents. With a choice of options available to both men and women, Jo provides a fantastic service that everyone loves and looks forward to each week.