Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT
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8.3 78 Reviews
  • Banbury Heights Nursing Home, Banbury
Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury Heights.

With fantastic shared spaces, including a light, airy conservatory, residents can spend time with visiting friends and family members in comfort, and private bedrooms offer peace and quiet to read the paper or a good book.

Ideally located just outside the town centre, Banbury Heights Nursing Home is a fantastic place that always puts residents’ needs first and takes pride in the expert care provided.

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Care Provided by Banbury Heights Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 59 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Sanchez (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 3

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.


  • Parking

  • 2 small car parks on site


Banbury Heights Nursing Home Reviews (78)

Total of 78, showing 1-20
8.3

Banbury Heights Nursing Home has a Review Score of 8.3 (8.318) out of 10, based on 10 reviews in the last 2 years. Over all time Banbury Heights Nursing Home has 78 reviews.

Overall Experience

  • 41
  • 27
  • 8
  • 0
  • 2

Date Published

78
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68

Review from Trudi M (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Banbury Heights have gone above and beyond the need to look after my mum, she has been treated with respect, dignity and care. All staff are amazing going beyond their line of duty, and are golden! I cannot express my appreciation enough. I think this Care Home is outstanding. My mum is looked after,
fed, warm and comfortable in her last days of life, which are few. This home deserves credit.

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Review from Nathan S (Grandson of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send family members here. Worst care home ever. Stole money from my grandmother had to get the police involved. When we confronted the staff they served notice for my gran to leave (best thing to happen as the place is so bad). The managers are awful and constantly lie. Worst thing I did was
send my family here. Should have believed the reviews I read. Levels of neglect is unreal. I visited plenty of times and its so poor. Dirty beds and rooms, unresponsive staff, latest was toilets being out of order for 4 days, took videos off this. We constantly took pictures as was so bad, had to be reported. Would not have give this place a single star if this this site would allow it, this place needs to be shut down!

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Review from M R (Wife of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout my husband's six-week stay, he was treated with kindness, respect and dignity. All staff are professional, cheerful and helpful. It has been a pleasure to visit him here.

Reply from Michael Morton, Business Project Manager at Banbury Heights Nursing Home

Thank you so much for your kind words. We're truly grateful to hear that your husband was treated with kindness and dignity during his stay. It means a lot to us that you found the staff professional and welcoming.


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Review from R H (Regular Volunteer) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the Roman Catholic Chaplain I have been visiting Roman Catholic residents for the past 20 years and have always been well received. The staff have always been helpful and I enjoy visiting many of the residents.

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Review from J F (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I have to live the rest of my life knowing that I sent my mum here for the last 6 weeks of her life. The staff spoke their own language quite a bit and didn't seem to interact with my mum or other residents while I was there. Hot/warm water was given to Mum to rinse her mouth out after brushing her
teeth (when she was given her toothbrush). The food didn't look or taste nice. Should have phoned me in the morning of the 7th of August when Mum said she felt unwell and had stomach pains.

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Review from Margaret R (Friend of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say what a joy and pleasure it is for me to visit a friend in Banbury Heights Nursing Home. I am always warmly welcomed by all staff - management. With fifteen years of visiting, I find it a sheer joy and always look forward to going twice every week. And why is this? Simply because
of all the love and care given to the residents, especially my friend and she always says how much she likes living there and I can say, without a shadow of a doubt, I am more than impressed with what I see every time I visit.

Reply from Michael Morton, Business Project Manager at Banbury Heights Nursing Home

Thank you so much for your heartwarming review. We are truly touched by your kind words and the fact that you have been visiting Banbury Heights Nursing Home for over fifteen years. It means the world to us that your experience has been consistently positive and we are delighted that you feel such warmth and care each time you visit. We take great pride in ensuring our residents feel loved and well cared for and it's wonderful to know that your friend is happy and comfortable living here. Your feedback serves as a great encouragement to all our staff and management who work tirelessly to maintain this environment of care and compassion. It's always a pleasure to welcome you and we look forward to continuing to provide the same level of care and joy for many more years to come.


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Review from C A (Wife of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care home for really 13 months and was looked after very well by all the staff. Everyone seems very cheerful and very hardworking and dedicated to what they do. Thank you so much for looking after my husband so well.

Reply from Aileen Sanchez, Home Manager at Banbury Heights Nursing Home

Thank you for your review. At Banbury Heights, the team works hard to continue supporting the service users to make their stay as enjoyable and comfortable as they can. The team are very passionate about providing this.


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Review from Carol B (Niece of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking care of my auntie, she was very happy with you at Banbury Heights Nursing Home and made lots of friends. We as a family were very sad when she had to leave you but she has now moved nearer to family which is also important to her well-being. Again, thank you all very much for taking
such great care of her for us.

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Review from Carol J (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are all lovely. The staff are helpful and friendly. Parking can be tricky sometimes. The food is excellent and plentiful (regular tea round). Overall I am happy with the care home. The staff are approachable if you have any concerns.

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Review from Jacqui W (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident the since August 2022 after being at another home which she hated. She is now settled, so content and speaks highly of the home and staff members here. It really makes us feel content that she is very happy. Given five stars because they all deserve it.

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Review from Caroline L (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, they go above and beyond, my mum never wanted to go into a home. Once she was there she loved it. Also, the staff, the food, and her room. She died on 18th November and I live in Colorado, USA. They kept trying to get hold of me until they did. They were kind, caring, and like
a family. The manager registered her death and got my death certificate. The other staff have always gone out of their way to help me and my mum, I am so happy she was in such a great place.

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Review from S H (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Banbury Heights Nursing Home after a period of respite care in another nursing home and my initial impression, based partly on the comparison, was that the home felt large and a bit tired and that his room was small. However, please do not be put off by this, as the staff are attentive
and the care he received was excellent. I only wish we could have got him into Banbury Heights sooner as he, unfortunately, passed away in less than 48 hours of arriving. Again on his passing, the staff were exemplary. They were helpful and kind and made a difficult time that little bit easier. Many thanks to all at Banbury Heights who cared for my father and myself during this time.

Reply from Aileen Sanchez, Manager at Banbury Heights Nursing Home

Thank you so much for taking the time to review Banbury Heights. It is good to hear that the team are helpful and kind which has definitely helped you at your time of grief.


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Review from V S (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A peaceful, calm quiet home for my father after a lengthy stay in hospital. I am impressed with the organised and professional manner with the information given to our family. Dad's room is very clean his bedding is also so clean. The staff have been helpful and kind. We feel relieved dad is so comfortable
and have faith in the home and their ability to provide his care.

Reply from Aileen Sanchez, Manager at Banbury Heights Nursing Home

Thank you for your review. At Banbury heights, the team works hard to continue supporting the service users to make their stay exceptional and comfortable. The team are very passionate in providing this.


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Review from S W (Son of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring staff who obviously work hard. Beleive the dementia floor and ticky to manage the different needs of residents with mild symptoms together in the same space as those with unpredictable behaviour. This and the homes setting are the reason he's moving. Again their care is great and the staff are
lovely!

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you so much for taking the time to review Banbury Heights. We appreciate your feedback and continue to strive to ensure that all residents have a good experience.


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Review from A L (Relative of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can comment only generally on facilities etc. but found the staff excellent in attitude and patience, particularly with dealing with covid tests for visiting. Thank you and congratulations on your patience and hard work.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Many thanks for your kind review. The team has worked extremely hard through this challenging time.


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Review from A M (Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so kind and helpful.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review. Lovely to hear that the team were kind and helpful.


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Review from M O (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff. Nice treatment of my relative. Clean, pleasant and good food.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review. I am very pleased that relative enjoyed her stay with us.


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Review from R H (Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review, everyone is working really hard to ensure good standards of care.


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Review from Maureen H (Resident) assisted by family/friend published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and considerate carers, nothing was too much trouble. The only improvement would be the food as vegetables were not well cooked and tough to eat. Also need more rapid response to a resident's alarms, especially when they need help going to the toilet. Toilet urgency should take priority over serving
food, especially with elderly residents.

Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your kind review. We appreciate your comments and are looking at improving our kitchen and menus in the coming weeks.
We are glad you enjoyed your stay and are recovering well at home.


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Review from M S (Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It took me a little time to get used to the routine here but I'm getting there. The lighting here is not very good so not keeping on the lines (trouble is I'm very much a recycled teenager!)

Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your review, your comments are appreciated.


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Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.025 for Banbury Heights Nursing Home is calculated as follows: ( (69 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 119 Ratings = 4.025

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.293 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 7 Positive Reviews ÷ 11.8 = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Banbury Heights Nursing Home

What types of Care is Banbury Heights Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Banbury Heights Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Banbury Heights Nursing Home have?

There are 47 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Banbury Heights Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Banbury Heights Nursing Home to the centre of Banbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.