Review from Pamela L (Respite Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

I was looked after very well. Clean bed, good food - plenty. Tight in space to get around and plenty of attention. Helping in and out of bed which was very helpful. The staff were very good. The young lady who was a very hard worker sorted out different things to do to keep us occupied. Very nice.

Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your kind review, we are glad you enjoyed your stay.

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Review from Bernard R (Son-in-law of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

It was my father-in-law's 99th birthday earlier this week, and my wife and I were able to spend some quality time with him, despite the constraints of the current Covid-19 guidelines. This was made possible by the wonderfully considerate staff. He had shown some signs of depression in recent weeks,

but the efforts of the staff gave him a great lift. When we visited he was more responsive than he had been for some time, and with the staff singing to him and providing some lovely cake, he was like his old self. A big thank you to the management and staff for the continued great work you do.

Reply from Lisa Cameron, Quality Manager at Banbury Heights Nursing Home

Hi,
Many thanks for your kind words, we are so happy that we were able to celebrate this wonderful milestone with you during these 'strange' times we now call Covid-19 !

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Review from A L (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

Brilliant, helpful, friendly staff. 'Nothing is too much trouble' approach. Accommodated my mum's food likes/dislikes. Took very good care of her mental as well as physical wellbeing.

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Review from Veronica B (Wife of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

My husband had Parkinson's for 3 1/2 years and went into Banbury Heights in October 2019 (having had carers and myself looking after him at home). I visited frequently and saw they cared for him well. The carers and nurses were kind and patient, treating him politely and in a friendly way. Following

careful turning in bed and hygiene. His room was quiet, but homely and pleasant. They were scrupulous in giving medication and ensuring he always had a drink to hand. He was on a soft diet and the food was good and homely. The management was friendly and approachable and along with the care staff and nurses, could always find time to discuss any queries.

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Review from M M (Respite Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience

Following an operation was full of trepidation. Needn't have worried. The atmosphere was good and the attitude of staff I encountered was exceptional. Nothing was too much trouble and at all times staff was there to help. Excellent.

Reply from Lisa Cameron, Quality Manager at Banbury Heights Nursing Home

Thank you for your kind words following your stay with us at Banbury Heights. We appreciate your feedback and positive comments and we hope you continue with your recovery now you have returned home.

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Review from Alison W (Daughter-in-law of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

Extremely great service for those who are vulnerable and extreme kindness is given to all patients who are residing. Staff are extremely good and very knowledgeable too.

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Review from A F (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience

I visited the home today and as usual, was made welcome. The staff are polite and helpful. The resident I visited today is no longer asking to come home so they are settled and happy there, which is easier for me. Hoping they can stay there.

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Review from C S (Friend of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

This place is better than a few years ago. The room is nice and meals OK.
Staff are nice too.
However, took one hour twice to come and take my friend to the toilet. No good.

Reply from Charles Taylor, Director at Banbury Heights Nursing Home

Dear C S,
Thank you very much for your feedback. We are always looking to improve the services that we offer so we would welcome a few more details regarding when your friend was waiting so long for staff to assist them. My email address is charles@banburyheightsnursing.co.uk if you are able to provide any additional information.
Yours Sincerely

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Review from Helen M (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

Mum was in a transit/assessment bed with a view to move her down to family 200 miles away. She was very well cared for, looked after with dignity and respect. We visited when we could and both management and staff were extremely helpful and caring, very accommodating, even offering to feed us! Mum,

unfortunately, passed away quite quickly and their handling of the situation with myself and family was exceptional. On talking to our funeral directors, they also sang their praises, saying it was one of the best homes they had dealt with. Very professional.

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Review from C K (Husband of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with how my wife has been made very welcome and the care my wife received is brilliant. Most of the staff are very helpful and welcoming towards myself as well.

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Review from Julie K (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care you have given my mum also you all make us feel really welcome.

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Review from Yvonne C (Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

Thank you to everyone who has looked after me.

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Review from Marilyn B (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

I found all staff very friendly, caring, helpful and considerate. The atmosphere in the day room was family-like.

Reply from Charles Taylor, Director at Banbury Heights Nursing Home

Dear Marilyn, thank you for your overall positive response to your experience with us. It would be really helpful for us if you would be able to provide more details on why you rated our Activities as "poor" so that we can improve our service. Any feedback will be kept confidential but will help us to make things better for our current and future residents.

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Review from Roy M (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

The first impression I got when entering the home to see my mother was how homely the place felt, also the cleanliness of the place. On entering the day room the staff were very welcoming and friendly. Overall I have been very satisfied with the care my mother has received.

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Review from Mandy S (Daughter of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience

My mother has been in this care home for quite a few weeks. She is sadly leaving this week to go to a residential home in the town my mother and father live, we are going to miss this home so much and wish we could keep Mum there as the staff are so lovely, caring and very welcoming but it’s better

for all the family to get mum in her own town. We would like to take this opportunity and I’m speaking for my father as well, to thank you all so much for taking such good care of my mum. We are going to miss you all and I know mum will as well, bless her! Such a big thank you from all my family.

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Review from E G (Resident) assisted by family/friend published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

After a ten day stay in hospital, I went to a hub-bed for rehabilitation. At first, I found it difficult but soon settled in with the help of staff and permanent residents. I enjoyed the quizzes and the singing hut also appreciated being able to go back to my own room if I wanted to be quiet or chat

to some of my visitors.

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Review from S M (Wife of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My husband spent the last two months of his life here and was well looked after by both carers and nursing staff, who were friendly and kind. There was a family atmosphere and I was always warmly welcomed by all staff when visiting. I am glad my husband was able to spend his final days here rather than

in hospital.

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Review from Dorothy S (Respite Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

Good on the whole. I was a temporary resident for 6 weeks. Can't write much due to broken right arm not functioning properly.

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Review from Jacqueline C (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

Very excellent care provided by all staff, very friendly helping.

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Review from Karen D (Daughter-in-law of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience

We found Banbury Heights to be a warm, homely, friendly and kind environment. All the staff were lovely and my mother-in-law was very well cared for.
Nothing was too much trouble and we felt all staff listened to our concerns and requests very well.
I believe the staff way outshone the actual building

which is very tired and dated, but then my mother-in-law wasn't looking at the decor!! Our experience, our first for all of us, was as good and positive as it possibly could be thanks to all.

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Banbury Heights Nursing Home

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