Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT
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8.3 78 Reviews
  • Banbury Heights Nursing Home, Banbury
Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury Heights.

With fantastic shared spaces, including a light, airy conservatory, residents can spend time with visiting friends and family members in comfort, and private bedrooms offer peace and quiet to read the paper or a good book.

Ideally located just outside the town centre, Banbury Heights Nursing Home is a fantastic place that always puts residents’ needs first and takes pride in the expert care provided.

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Care Provided by Banbury Heights Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 59 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Sanchez (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 3

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.


  • Parking

  • 2 small car parks on site


Banbury Heights Nursing Home Reviews (78)

Total of 78, showing 41-60
8.3

Banbury Heights Nursing Home has a Review Score of 8.3 (8.318) out of 10, based on 10 reviews in the last 2 years. Over all time Banbury Heights Nursing Home has 78 reviews.

Overall Experience

  • 41
  • 27
  • 8
  • 0
  • 2

Date Published

78
5
7
10
68

Review from Anthony T (Respite Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Banbury Heights was short and unexpected. I found the staff cheerful and willing and they made my Christmas holiday.

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Review from Eric H (Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from arrival and during my stay, all staff showed a very open and very caring attitude. Much different to my previous experience.
You were made to feel you were part of a large family and no request was too much trouble. This goes for management down to cleaners.
I was impressed by the efforts
to bring entertainment in just before Christmas.
I rate the staff as highly motivated and professional.

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Review from Sue R (Friend of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear friend of mine moved from hospital in Banbury, to Banbury Heights on 17th November 2018. The respect, care and dignity they afforded my friend was exceptional. From the management, secretary, food providers, helpers and the nursing staff - they were warm and friendly, understanding and very
willing and helpful.
Thank you all very much.

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Review from A T (Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Banbury Heights a very nice place. I was very looked after and for the way that they did look after me, was beyond my hopes. I will be sorry to leave the hospital, everyone was so helpful and courteous.

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Review from Jean C (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my point of view, my mother had very good treatment and the staff were very patient with her. I found the home very clean.

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Review from James T (Power of Attorney of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all of the staff to be excellent. They were caring, helpful and informative.
The resident has now passed away and they could not have been more supportive.

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Review from A R (Brother of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The deceased was cared for in this nursing home from April 2015 to November 2018 when he died. He was a sick man and was cared for very well.

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Review from L H (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the initial shock of a parent having to go into a nursing home, we found on arrival we were greeted by management and put at ease straight away. All carers were professional and a few went beyond their duties to make mum feel comfortable. She was always treated with dignity. Thank you.

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Review from Gavin L (Friend of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My impression is that the home is a little cramped for space. I hope I am wrong but feel that there is scope for more activities for the residents. The home always appears clean, well staffed and well kept. The staff are friendly and welcoming and that is the main thing!

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Review from John (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being here. I will miss this care home. I have been here for 4 weeks. If I had a choice I would come back here.
I am moving to a house. I will miss the residents, carers and the lady is a very good cook. I will give Banbury Heights 100 out of 100.

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Review from Zeah G (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to Banbury Heights care home on 6th August 2018. Sadly he passed away on 12th September 2018. This is an excellent care home. The staff were caring and made his last weeks comfortable. The staff were friendly and helpful to me in his last couple of days. This is an excellent setting
for a home from home placement. Just wish I had moved him there years ago. He would have loved the home and the staff. My father had advanced dementia.

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Review from Helen F (Respite Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring home. Staff could not be more outstanding, nothing was too much trouble for them.
Meals were excellent.
It has been a pleasure to be here.

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Review from Geoff F (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a shaky couple of hours on admission, due to a mix up in hospital, the nursing staff were extremely reassuring and demonstrated real comfort towards myself and my mum.
She has had exemplary care since her arrival and after three weeks is still really happy with the way she has been cared for.
The
dignity and kindness shown is obvious from my daily visits. Although she is looking forward to returning home, I think she will be sad to leave!

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Review from Shirley J (Friend of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Mark T (Respite Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the place very much, good company. Good entertainment.
Good staff, good management. Good meals. I would put anybody in care in Banbury Heights.

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Review from Graham H (Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have appreciated my time spent here. Staff have been very good and helpful.

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Review from S B (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers have been very caring towards my father. The management have arranged hospital appointments when needed and got him to and fro. They are always ready to answer questions.

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Review from Carol W (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mym had a stroke and was at Banbury Heights for 2 months. Their hard work, rehabilitation,m patience and general care has been second to none. Very friendly staff. Very good food and I can find no faults at all.

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Review from Susan C (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff have been wonderful to my mother, very kind and caring. They were very considerate, compassionate and sympathetic to all of us during her last few days.

Reply from Charles Taylor, Manager at Banbury Heights Nursing Home

Dear Mrs C,


Thank you for your feedback and we are extremely glad that you found the staff caring and attentive. We have noticed that you listed the rooms as poor in your review and we will look to redecorate the room that your mother was in to improve this.


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Review from Paul B (Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care was very good. Thanking staff and care provided. People and staff were very nice.

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Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.025 for Banbury Heights Nursing Home is calculated as follows: ( (69 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 119 Ratings = 4.025

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.293 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 7 Positive Reviews ÷ 11.8 = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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