Review from Susan C (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

The staff have been wonderful to my mother, very kind and caring. They were very considerate, compassionate and sympathetic to all of us during her last few days.

Reply from Charles Taylor, Manager at Banbury Heights Nursing Home

Dear Mrs C,

Thank you for your feedback and we are extremely glad that you found the staff caring and attentive. We have noticed that you listed the rooms as poor in your review and we will look to redecorate the room that your mother was in to improve this.

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Review from Paul B (Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

Overall care was very good. Thanking staff and care provided. People and staff were very nice.

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Review from Charlie A (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother spent the last two months of her life at Banbury Heights Nursing Home. The whole staff were professional, compassionate, patient and kind. They took great care of my mum and provided exactly the right level of care. Their communication with me was excellent. I would unequivocally recommend

Banbury Heights Nursing Home to any family in the same situation.

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Review from Michael P (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother went to stay for a short time with a terminal illness, she liked her carer and was treated with dignity and respect. The staff are very friendly, made you feel welcome, very dedicated and willing to help. They made her stay and ours as pleasant as it could be.

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Review from J P (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother went to stay for a short time with a terminal illness, she liked her carers and was treated with dignity and respect. The staff are very friendly, made you feel welcome, very dedicated and willing to help. Made her stay as pleasant as it could be.

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Review from Kim M (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

Dad spent a couple of weeks at Banbury Heights and from what I saw of the home it was truly exceptional. Staff were excellent, food was very good and the place itself was exceptional. Given the horror stories one hears about residential homes, this place was without doubt exceptional.

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Review from J H (Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience

To everyone here,

I have been very welcomed here and have been cared by everyone who have been so kind to me all the weeks I have been here.

Nothing but kindness every day I've been here. I hope that everyone knows how I feel about the kindness I have had every day.

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Review from Sandra T (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience

The staff was excellent. Treated my late father with dignity. Everywhere in the home was nice and clean.

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Review from Joanna M (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience

Very knowledgeable Nursing staff that lead the overall staff team well. Ensuring that all staff are attentive and respectful to residents. Personally, it was nice for my Dad to have male staff on duty too. The home also has a brilliant 'activities' team, organising some truly memorable days and events

that the whole family are invited to.
THANK YOU for all you did!!

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Review from M L (Cousin of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience

Throughout a bright clean colourful environment love and care displayed by smiling faces, caring, helpful and uplifted attitude. Colourful mobiles hang from the ceilings fresh young flowers abundantly arranged in halls, rooms, nooks and crannies beautiful! Safe comfortable homely relaxation spaces both

in and outdoors. The walls display wonderful memory lane photographs of residents wedding, activities etc.
Group and individual outings arranged to match individual residents interests. I have seen many homes this one is outstanding. This is where I would like to be.

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Review from J H L (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother spent 4 years at Banbury Heights and in all that time, was cared for very well. When she dies at the end of May 2017, their compassion and care from the staff was excellent. We spent as much time as we wanted with my dying mother and family. She died very peacefully and with dignity. Overall,

the home was excellent.

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Review from D S (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

I live in Australia but phoned mum regularly.
Each time I did the staff were always helpful and cheerful.
When mum became ill they spoke to us about her with genuine concern.
We visited the home on mum's death and found the staff compassionate.
We looked through the home and found it clean and inviting.
The

staff knew who I was from the many phone calls and offered genuine symapathy.
On the whole, I was happy with where mum spent the last few years of her life.

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Review from Peter H (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

I have found the home more than satisfactory.

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Review from P H (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother tells me every day how happy she is and how caring the staff are.
After the first few months of my mother's residence at the home, my daughter told me, "I am not sure what to do, I have never had to deal with a really happy Nan before!"

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Review from Gerard B (Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

The care and staff are second to none. Brilliant!

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Review from S A (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience

Excellent care at all times, my mum was looked after really well and nothing was too much trouble for the staff of Banbury Heights. They went out of their way to make sure she was happy and comfortable at all times.

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Review from J H (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience

Banbury Heights Nursing Home was used for my father's rehabilitation that he so needed after spending a long period of time in the hospital. The care provided was of a high standard towards my father. The carers and nurses were very kind caring, friendly and considerate towards my father and us as a

family. We were always made welcome and cannot fault the care that was provided.

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Review from Margaret B (Sister-in-law of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience

A very caring service.

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Review from Julie A (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience

For the past year, my mother has been a resident of Banbury Heights, the first five moths with her husband. Upon his death, the staff have helped her to move on, join in, become a new person. It is hard to find fault with the care that she gets.
She is very happy in herself, the carers encourage her

to enjoy her life and help her with all her needs. She tells me she feels safe.

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Review from Sue G (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother spent 8 weeks at the nursing home following her discharge from hospital. The care and support she received was excellent from the whole team. My mother initially was unable to do any of her personal care and had to rely on support from male and female staff. My mum felt that she was treated

with respect and her dignity managed under the circumstances.

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Banbury Heights Nursing Home

Care Provided by Banbury Heights Nursing Home

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