Review from Claire H (Stepdaughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

My stepfather has settled in very well and appears relaxed, cared for and happy. I have been really impressed with all the staff, from the moment of admission (May) until now. They have been thorough and attentive to all my stepfather needs and us as a family.

Reply from Jayanthi Manager, Manager at The Julie Richardson Nursing Home

Thank you very much for your kind review. I will share with my team. Thank you for choosing Julie Richardson.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Husband of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

My wife received excellent care. The staff at The Julie Richardson Nursing Home are thoughtful and caring. Everyone is always very friendly and supportive. I couldn't wish for her to be staying anywhere else.

Reply from Jayanthi Manager, Manager at The Julie Richardson Nursing Home

Thank you so much for this outstanding feedback, honestly heartfelt. We are fortunate to have your wife in our home, and caring for her is an honour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janine E (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother went to Julie Richardson house as an emergency placement, and she was immediately welcomed into the home by the staff. The staff made every effort to get to know her, and quickly recognised her care needs and helped her to settle in what was a difficult time. She was treated with kindness,

respect, patience and compassion throughout her stay. The support and kindness shown to us, as a family, was greatly appreciated.

Reply from Jayanthi Manager, Manager at The Julie Richardson Nursing Home

Many thanks for your kind comments. Our team takes pride in always giving the best care possible. We cannot express our gratitude enough for having the opportunity to care of your mother and the others we support at Julie Richardson.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve W (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

Mum has been here for around 6-months now. It’s reassuring for the family to know Mum is in good hands and being well looked after. The staff are great, always available to talk, answer questions and help with anything that is on your mind. Big thanks to the manager and everyone else who works hard

day and night looking after our loved ones. Mum having to go into a nursing home came as a huge shock to the family, The Julie Richardson nursing home has made it a less stressful and worrying experience.

Reply from Jayanthi Manager, Manager at The Julie Richardson Nursing Home

Thank you for your kind review. As a team, we strive to care for our residents to the best of our abilities. I am glad that you had a positive experience when your mother moved in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

The home is well run, and the staff are always pleasant and helpful. My father is well looked after and seems happy.

Reply from Jayanthi Manager, Manager at The Julie Richardson Nursing Home

Thank you so much for your lovely comments. We endeavour to care for our residents and their families to the best of our capacity, and it is awesome to be able to share your excellent comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Sister of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

I find the staff at the care home to be genuinely caring and respectful. There are always plenty of staff, even when some residents are requiring one to one input. My brother has quickly settled into the home and the staff are always attentive and keep us well informed. My brother has been in the home

for 18 months and I never have any complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeffrey L (Brother of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

My brother has been a resident for over eighteen months and his nursing care has been outstanding. The management and nursing team make every effort to provide for the comfort and well-being of all residents. As well as excellent care and high regard for dignity, I have seen many examples of kindness,

compassion and understanding. This sensitivity and empathy are reassuring and comforting. The quality of food is good and there is an emphasis on generating a homely atmosphere. Activities, including "breath of fresh air" outings, are a regular feature at the home and are very well organised. All residents are included, despite individual limitations. Just one of many examples of that inclusion is visible at Christmas in the home. It is a very happy time and the staff go to considerable lengths to get all of the residents around a (very) long set of tables for lunch so that they are able to celebrate Christmas together. It is a pleasure to see my brother so happy and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Nephew of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

Wonderful staff and team.
Very careful and caring service.
Clean room.
Very highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B J (Husband of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

Myself, family and visitors to my wife are full of compliments. It has a very friendly atmosphere. Staff are all very kind and caring. My wife, I am sure, is in the best place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Sister of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience

So impressed with respect, dignity, care, kindness and attitude of staff to my sister, the residents and myself.
All needs met.
Food needs a little improvement.
Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

Caring and considerate staff, still after dad being there four years, we cannot fault his care. We would highly recommend The Julie Richardson Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Excellent, the family were very impressed with the staff and the care they gave my father during his time in the home and especially during his last week leading up to his death.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis P (Husband of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

I am so pleased with the marvellous attention received in all things.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Relative of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

Very good. Well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W R (Friend of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

First Class Care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Friend of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

First class care..

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bea R (Wife of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

The care being given to my husband is clearly very good indeed. He is quite challenging on more than one front and staff work very differently to entertain him, distract him and make his life as pleasant as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother came to your home after neglect from other homes.
She is now the happiest and healthiest I've seen her for years (thank you).
Please keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen P (Wife of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

As I told sister, the carers deserve a medal for the dedication, patience, understanding of the patient's needs. My husband can't praise them enough. When he is down they jolly him along, encourage him to do his exercises and care for him. I have great admiration for all the carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Niece of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

Very well looked after. First class care and very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Julie Richardson Nursing Home

Care Provided by The Julie Richardson Nursing Home

Good to Know

Facilities