Brookfield Care Home has a Review Score of 9.3 (9.341) out of 10, based on 23 reviews in the last 2 years. Over all time Brookfield Care Home has 59 reviews.
Review from Marrion M (Daughter of Resident) published on 31 January 2025
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Review from M S (Wife of Resident) published on 31 January 2025
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Review from Anna E (Daughter-in-law of Resident) published on 26 November 2024
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Reply from Christine Hamilton, Home Manager at Brookfield Care Home
Thank you for the feedback for how we care for your mother-in-law. She is a pleasure to have in the home and staff are very fond of her. We also enjoy working with you as a family, this ultimately helps with the care we can deliver.
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Review from Sandra H (Niece of Resident) published on 17 October 2024
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Reply from Kath Burgoyne, Area Manager at Brookfield Care Home
Thank you for your feedback. The home is, as you say, due for a refurbishment and we are shortly going to be commencing a programme of painting and decorating throughout the home with all carpets being replaced too. We can confirm that our new winter menu commences next week and if you want to give us more detail into your concerns with the food then we are happy to look into that. The activities room has been the best addition and is so well used and enjoyed by all who visit it.
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Review from U U (Regular Volunteer) published on 20 June 2024
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Review from R B (Son of Resident) published on 10 May 2024
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Review from Heather C (Cousin of Resident) published on 26 April 2024
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Reply from Kath Burgoyne, Area Manager at Brookfield Care Home
We are sorry to hear that this is your experience of Brookfield. You have now made contact us with personally and we will be looking into the concerns that you have raised.
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Review from F G (Niece of Resident) published on 7 February 2024
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Review from S H (Brother of Resident) published on 28 December 2023
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Review from K M (Daughter of Resident) published on 26 December 2023
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Review from K R (Friend of Resident) published on 30 November 2023
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Review from Irene K (Friend of Resident) published on 23 November 2023
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Review from Tim S (Son of Resident) published on 30 October 2023
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Review from Catherine A (Niece of Resident) published on 20 October 2023
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Review from Alison G (Partner of Resident) published on 6 September 2023
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Reply from Christine Hamilton, Home Manager at Brookfield Care Home
I do remember one of the activity team came to say hello to you as you signed in and I am sorry that you didn't feel this was adequate. If your experience relates to the dementia floor then I apologise. We will ensure a hair and beard appointment is made. We will strive to get these things sorted upon your next visit.
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Review from C A (Nephew of Resident) published on 5 September 2023
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Reply from Christine Hamilton, Home Manager at Brookfield Care Home
Thank you so much for the five-star review. We are very grateful.
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Review from C M (Friend of Resident) published on 4 September 2023
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Reply from Christine Hamilton, Home Manager at Brookfield Care Home
Many thanks for the review. We are looking to source more wheelchairs so we can accommodate more residents.
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Review from Carolyn J (Daughter of Resident) published on 21 July 2023
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Review from A W (Regular Volunteer) published on 13 July 2023
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Reply from Christine Hamilton, Home Manager at Brookfield Care Home
You are a valued volunteer here at Brookfield. We were very happy when you said you would stay on to volunteer. I will pass on the lovely review to all my colleagues.
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Review from Dee H (Sister of Resident) published on 13 July 2023
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The Review Score of 9.3 (9.341) out of 10 for Brookfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.341 for Brookfield Care Home is calculated as follows: ( (136 Excellents x 5) + (96 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 264 Ratings = 4.341
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookfield Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2019
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