Brookfield Care Home has a Review Score of 9.3 (9.341) out of 10, based on 23 reviews in the last 2 years. Over all time Brookfield Care Home has 59 reviews.
Review from Brian T (Son of Resident) published on 16 March 2017
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Reply from Helen Nairn, Area Manager at Brookfield Care Home
Thank you for telling us about the excellent care your Mother has been receiving from our nursing team. I am glad that she is also enjoying the activities and the fish and chip suppers, as you say it all adds to the life experience of everyone in the home.
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Review from John P (Husband of Resident) published on 15 February 2017
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Reply from Helen Nairn, Area Manager at Brookfield Care Home
Thank you for telling us about the wonderful time everyone had at Brookfield during Christmas, it is great to hear of the sense of fun and enjoyment that the team and residents experience not only at this time, but all year through.
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Review from J J (Daughter of Resident) published on 23 November 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for the lovely comments you have made regarding the care your Mother received at Brookfield care home. It is great to hear that she felt so well cared for.
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Review from David F (Son of Resident) published on 17 October 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for telling us about the care and support at Brookfield Care Home. It is great that you find the staff so helpful, friendly and nice. I am pleased that we were able to make your Mum's birthday a special day and that you enjoyed the cake.
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Review from Lindsey S (Son of Resident) published on 13 October 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
What a wonderful testament to how hard our team work to create a homely supportive environment. It's great to hear that your Dad is doing so well and that you all feel supported in assisting him, this is just as it should be. Thank you
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Review from JH (Son of Resident) published on 3 October 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
It is great to hear that your Mother's health and wellbeing have improved greatly since moving to Brookfield Care Home, our care team will be really pleased to receive your comments. Thank you.
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Review from Linda B (Wife of Resident) published on 3 October 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for telling us about the care that your Husband receives at Brookfield Care Home. It is good to hear that you feel everything is great and that you couldn’t wish for a better place.
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Review from Louise L (Daughter of Resident) published on 23 August 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for reviewing the care your Mother receives at Brookfield Care Home. I am pleased to hear that you find the care team to be so friendly and supportive.
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Review from Lucy L (Granddaughter of Resident) published on 23 August 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for telling us about the care and support your Nan receives at Brookfield Care Home. it is great to hear that our care team is so friendly and supportive.
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Review from Sandra L (Niece of Resident) published on 11 July 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for telling us about the care your Aunt receives as Brookfield, it is great to hear that you feel she is so well looked after.
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Review from Pam S (Wife of Resident) published on 11 July 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for your great comments about the care and support your Husband is receiving at Brookfield. It is reassuring to know that we addressed any concerns you had quickly and that you find the team so caring and helpful with a sense of humour.
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Review from Anne T (Daughter of Resident) published on 11 July 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for telling us about the care and support your Mum is receiving at Brookfield. It is wonderfully motivating for the team to hear you believe they have been able to give her the confidence to join in more and also enjoy some outings. Thank you.
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Review from Jane C (Daughter of Resident) published on 11 July 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for telling us about the beautiful care your Father receives at Brookfield Care Home and how nothing is too much trouble for our team. I am sure they will greatly appreciate your kind comments.
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Review from Pamela C (Daughter of Resident) published on 11 July 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for taking the time to tell us how caring the staff are at Brookfield. I will be sure to share your comments with them.
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Review from Ralph M (Son of Resident) published on 12 January 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for taking time to write this lovely review of the care and support your Mother received at Brookfield Care Home. It is wonderful to hear that you and your Mother were able to have an extra year of happiness together and of how well the staff got to know you both. I will be sure to pass on your comments to the team whom I feel sure will be delighted to receive them.
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Review from Maria H (Daughter of Resident) published on 12 January 2016
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
I am sorry to hear that you are so unhappy with the care your Father received at Brookfield Care Home. As you are aware, despite our best efforts there were reasons why we could no longer care for your Father and I am sorry that he needed to move to another home in October. The room you chose for your Father was one of our large newly refurbished rooms and I am saddened to read that you felt these facilities were very poor.
I do hope that your Father has settled well into his new home and is receiving the level of support that he requires.
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Review from Claire P (Granddaughter of Resident) published on 2 November 2015
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for taking the time to review the care and support your Nan received at Brookfield’s. It is lovely to hear that she was happy and that we managed to achieve a good end of life for her and the family. I will pass on your comments to the staff team who I am sure will be delighted with them.
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Review from Sarah J (Daughter of Resident) published on 30 October 2015
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for taking the time to tell us about your Dad's progress since he came to live at Brookfield, it is great to hear how happy he is. Its lovely to hear that he is much less stressed since he came to live with us and I will be sure to tell the staff about your lovely comments.
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Review from Robert P (Son of Resident) published on 30 October 2015
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Reply from Wendy Champion, Home Manager at Brookfield Care Home
Thank you for taking the time to review the care and support that your Mother received at Brookfield Care Home. I am reassured to hear that we were able to meet the needs of your Mother and the family and that we helped to facilitate the best end of life journey she could have had in the circumstances.
We have a very committed team of care staff at Brookfield and I will be sure to let them know about the lovely comments you have made.
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The Review Score of 9.3 (9.341) out of 10 for Brookfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.341 for Brookfield Care Home is calculated as follows: ( (136 Excellents x 5) + (96 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 264 Ratings = 4.341
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookfield Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2019
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