Review from Jackie G (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience

My mum had a lovely stay for 7 days, she had fun during her stay, got to know other people and enjoyed sitting in the garden, everyone was very friendly, she will be coming again she loved the food too.

Reply from Jessica Poyant, General Manager at The Cotswold Home

We are so glad Mum enjoyed her stay and we look forward to welcoming her back.

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Review from J C (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

My mother has spent over a month at The Cotswold Home and has been looked after incredibly well. The staff are kind, patient and always good-humoured. The home is bright and clean, beautifully decorated with large gardens and the bonus of the Bradwell Village gardens next door to be enjoyed in the sunshine.

She's thoroughly enjoyed the food and the friendships she made with the staff. We can't thank you enough and we highly recommend The Cotswold Home, whether for respite care or long-term living.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your lovely review and kind words. We do pride ourselves in exceptional care and we are very lucky to have such a beautiful setting.

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Review from Mark P (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

My mother needed some respite care following a fall at home and brief hospital admission. At short notice, a room was made available, and Mum was soon enjoying a 5-star luxury holiday with all the trimmings! Not only are the rooms immaculate, every part of the home is the same, including the lovely

gardens. There is a relaxed atmosphere the moment you walk through the doors, and you know this is a safe and happy place. Food is plentiful and very appetising, and if you are a visitor, you can have lunch with your loved one or help yourself to a treat in reception. Every member of the team is so kind and professional and goes the extra mile without being asked. Mum calls it her second home, and there really is no better accolade I can give. I would recommend The Cotswold Home to anyone who wants the very best for their loved ones.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your wonderful words, it was an absolute pleasure being able to assist when the time was needed for Mum. We pride ourselves in being that happy, safe home and glad you found it just that!

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Review from Andrew C (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

The Cotswold Home accepted dad last minute having been discharged from hospital physically and mentally very weak. Dad lives alone and we wanted him to enjoy care and attention with a goal to regain the strength to tackle the medical treatment he will subject himself to fight cancer. Having been in

his new home for 2 weeks we can safely say he is in the best place possible and I go further and say best home! The home and staff provide a clean, fresh and friendly environment. Everybody, staff and residents are all so happy and loving which had given our dad a great feeling of happiness during so very sad and dark times. Well done all.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you very much for your kind words, it is a pleasure having dad here with us at the home.

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Review from Paul B (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience

My mother aged 94 was living independently until she had a bad fall which required a hip replacement and subsequent rehabilitation in a care home. We chose The Cotswold Home and could not have been happier about it.
The facilities including the rooms are bright and clean with a lovely garden part

of which is in a courtyard for easy access. Most importantly, the staff were exceptionally welcoming and committed to giving the residents the best possible life and care.
There is only one place better and that is home where my mother has returned with a carer but there is no question that if she has to move to a care home again it will be The Cotswold Home.
Many thanks to all the staff.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your encouraging words. The staff, as you saw, really do care and want the very best for our residents.
We hope Mum settles back at home, she worked hard to get there. Maybe we shall see you again in the future.

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Review from William R (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

My mother continues to enjoy her time with The Cotswold Home. The staff are kind and courteous, and Mum has felt relaxed and happy. It's been very reassuring for my brother and myself, and I feel that she is in safe hands.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your kind words. Your mother is a great character for us at The Cotswold Home and brightens our day.
I am glad you and your brother are able to relax knowing she is cared for. We look forward to seeing you soon.

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Review from Jerry H (Son of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

Mum has been in this home since September last year. The home is clean, bright and airy with cheery staff and it is a relief to know that she is being well looked after and comfortable. She has made friends among the other residents and enjoys being there. I would recommend it to anyone looking for

a residential home for a relative.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your lovely review.
We do have such a beautiful home and a great team!

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Review from Carole R (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience

Mum is very comfortable and treated with exceptional care. Thank you.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Many thanks for your lovely comments. We do pride ourselves on exceptional care.

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Review from Libby R (Daughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience

The Cotswold Home is set in beautiful surroundings and is very tastefully appointed in every way. This home simply boasts super views from all angles. Residents are surrounded and cared for by professional, friendly and genuinely caring staff. Nothing is too much trouble. The catering/restaurant facilities

are also great and the food very good.
Our mum was admitted in October 2022 and she has received nothing less than excellent care. It is so reassuring to know that the home is efficiently managed and run by people who really do. We would not hesitate in recommending this home to anyone who needs reassurance that their loved ones will be in safe and capable hands.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your kind words. What an absolute pleasure your mum has been for us.
We are very lucky to have a team of caring professionals that go above and beyond and are proud of their work and love the people they care for, like their own!

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Review from Elizabeth R (Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience

I have been a resident here for five years, gave up smoking after three months, it was quite easy with the change of environment. Am possibly better than when I came (I am an asthmatic). All are very kind here, very good food.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your comments.
You play a huge part in our Cotswold family and we are glad you enjoy the food.
I would also hope that everybody is kind and our EFHL values shine through us all.

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Review from J R (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience

The standard of care and especially the provision of the quality and presentation of the food are both excellent. I have no reservations about recommending this home. It is a home-from-home.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your review and your lovely comments.

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Review from J R (Daughter of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience

The Cotswold Home is a beautiful purpose built, homely, light and airy spacious building. There is always someone friendly at reception to welcome residents and visitors and without fail help is offered to carry bags.
Returning respite residents are warmly welcomed back and rooms are clean. Food is

generally of a very good standard. The catering staff really go to town for special occasions and make these days so enjoyable.
Permanent staff are generally extremely kind, caring and adaptable but it is very apparent that they are very stretched at times. Not enough of them which is so sad when paying so much money.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your lovely review and I shall pass the comments on to the staff who really appreciate the feedback.
Our special occasions are really emphasised by the catering team and are thoroughly enjoyed by everyone, we aim for a special lunch monthly.
On some occasions staffing has been tricky, especially as we continue to deal with Covid as a home, however with new people also joining the team, we hope to see less stretched times.

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Review from Jill V (Wife of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience

When my husband needed immediate admittance to a care facility on 13th January following a debilitating stroke, The Cotswold Home facilitated that admittance calmly and efficiently. The manager sympathetically soothed our panic and everything was organised to make it easier for us to cope with a very

difficult situation.
He made quite good physical progress in the immediate aftermath - able to walk again short distances with a walking frame following sessions with the physiotherapist but had lost a great deal of mental capacity.
He stayed four weeks, after which we moved him to another care home situated much more conveniently in our own town. The manager affected the transfer in the home’s mini-bus and even accompanied us on the journey to ensure a smooth hand-over and for that we are very grateful.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your kind words.
You both had quite the journey and it was a pleasure being able to help as much as we could and as quickly.
It was important for us all to ensure the transition was as smooth as it could be for your husband to his new home also, so glad we were able to facilitate using the minibus.

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Review from Chris B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

After three years of living alone and after two broken ankles and two broken hips, my mother decided she would like to be cared for in a home. We looked at nine possible homes, but The Cotswold Home was by far the best. The home is purpose-built with a lovely, light, airy feel. It is always spotlessly

clean. From reception to any staff you meet in the home, they always say hello. My mum's room is a lovely size, and she has a great view of the orchard and fields beyond, which is important to my mum as she was a farmer's wife.
Since arriving at the home, my mum has had excellent care from all the staff, and the physiotherapist has been so encouraging of my mum, and she is now well on the way to being independently mobile again.
Mum has made friends and is very happy here. Having arrived in December, Mum has yet to experience the lovely garden and grounds, but I know she will love these. Mum is now a happier person than when she was at home.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you, Chris, so glad Mum is enjoying being here. Thank you for your lovely comments. We are all looking forward to the warmer weather.

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Review from J S (Respite Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

After a knee operation, I have had extremely good care here from all the staff who are very friendly and cheerful. The physiotherapy has been fantastic and has put me on the right road to recovery. I have looked forward to my meals, especially lunch and considering the catering is for so many people

daily, it is of a very high standard. The ambiance in the home is warm and welcoming and I would recommend it most certainly to making a good convalescence.

Reply from Jessica Poyant, General Manager at The Cotswold Home

I am glad we were able to offer you respite following your surgery and that you enjoyed your stay.

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Review from Sarah B (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

My mother arrived a day earlier than planned after a fall and spent four weeks during the hottest month on record. The Cotswold Home was cool and calm, the staff were excellent, calming my mother and me down. They adapted her room with a suitable chair and other facilities very rapidly as, after her

fall, she needed nursing care that we hadn't expected. This is the second time I have needed emergency help for my mother and it was provided with no fuss again. It's reassuring to know that such help is available.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your review, we will always help if we can and always a pleasure to have your mother here. Kind regards, Jessica and the Cotswold team.

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Review from Kathryn W (Friend of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience

A very dear and close family friend I called aunty for almost 60 years, was placed in the Cotswold home for end of life care. This is a difficult time for any family, both she and her family were well supported and their wishes were considered in an understanding and caring way with all decisions. On

visiting, it was clear that she was extremely well looked after and was made very comfortable, with nothing being too much trouble. The management and staff are extremely caring. I would recommend the Cotswold Home to anyone considering respite care, long term care or end of life care.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Kathryn, this is lovely, many thanks for your review. Such an important time for individuals and families and we pride ourselves in end-of-life care. We are lucky to have such a caring team at the Cotswold Home.

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Review from S N (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

Overall, the experience at The Cotswold Home has been very positive for my 96-year-old mother who came for respite care after covid and after having had a fall. The facilities are first class; everywhere is spotless and the gardens are beautiful. The atmosphere is light, spacious and industrious. The

main members of staff (the nurses, the physio, the people on reception) have been wonderful; some night carers have, however, caused low level distress!

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for your review. I hope we have managed to relieve the low level distress that was previously experienced and I am delighted that Mum is back with us for some more respite care.
Kind regards

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Review from Andrew C (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

After a series of falls, my mother spent two months at The Cotswold Home. From the very beginning, the staff have been outstanding; nothing is too much trouble. Mum was assessed by staff members whilst she was still in the local hospital, they made the round trip of several hours to ensure that when

Mum arrived the care she received would be tailored to her needs. Moving out of the hospital and into the home was difficult for Mum and the family. The staff were there to support us all throughout the transition. We had been concerned Mum might just stay in her room, but the staff were attentive and encouraging without being directive, ensuring mum quickly integrated into the routine of the home. The facilities are all excellent. Pleasant living rooms and activities, everything is on hand. Local hairdressers, physios and podiatrists visit regularly; all providing quality care. The Cotswold Home is a special place, staffed by special people. We couldn't have asked for more. Thank you.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you very much for your lovely words. It was an absolute pleasure having your Mother with us and we miss her. She was part of our Cotswold family and you are all welcome at any time. Kind regards, Jessica.

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Review from A H (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

The Cotswold Home have provided my mother with wonderful care for the last few months, ensuring she is comfortable and safe as she transitioned from independence to being cared for. She is now engaged in a wide range of social activities, is eating well and is very happy. She clearly has a great relationship

with the staff, who know her needs and preferences. Her medical and physical care is exemplary.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you so much for your lovely words. Your mum brings much joy to the Cotswold home - we have shared your comments.

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