Review from A H (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

The Cotswold Home have provided my mother with wonderful care for the last few months, ensuring she is comfortable and safe as she transitioned from independence to being cared for. She is now engaged in a wide range of social activities, is eating well and is very happy. She clearly has a great relationship

with the staff, who know her needs and preferences. Her medical and physical care is exemplary.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you so much for your lovely words. Your mum brings much joy to the Cotswold home - we have shared your comments.

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Review from Graeme T (Respite Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

I was at The Cotswold for three weeks' respite. Memorable to say the least! I felt totally spoiled in every way. Totally full marks to everyone. The general manager deserves special praise.

Reply from Jessica Poyant, General Manager at The Cotswold Home

I am delighted you enjoyed your respite stay - thank you for your comments.

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Review from K L (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

From the moment I went to teh home to check its suitability, I knew that it was going to meet all the needs required to look after my mother-in-law. The professionalism of the staff is amazing, from the receptionist staff to carers, nurses and management. I had full confidence that my loved one's needs

here were met 100%, which gave me peace of mind during the short time my mother-in-law was a resident.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for such kind words. It was a pleasure to have your mother-in-law here with us and to meet you and the family.

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Review from Patricia S (Respite Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

First impression - pleasant decor, fresh and well-kept - clever likeness to Cotswold village. The staff are friendly and welcoming - everything is do-able. The dining room food is hot, well-cooked and tasty, variety impressive. The library is superb, especially for a keen reader. Many pleasant lounges,

some need to spend too much time in their own room. Although the weather is not warm enough to enjoy it, the garden looked very inviting and well-tended. A very useful small shop and hair salon - both visited. My only criticism, the shower room near my room (51) was frequently unusable due to an airlock. Otherwise, comfortable stay in pleasant circumstances.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Dear Patricia, many thanks for your comments. I have passed them on to the staff. Kind regards, Jessica Poyant.

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Review from Douglas B (Respite Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

Having had several poor experiences in another care home I was nervous about staying in this Elizabeth Finn Home. However, I did not need to be concerned as I was really well looked after and enjoyed my week's respite. The staff couldn’t have been more caring and attentive to my needs and were at pains

to ensure that I was included in activities.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Many thanks for your feedback. We are pleased we were able to meet your expectations, and look forward to seeing you in the future.

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Review from Caroline M (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience

We are extremely impressed with the care and support given to our mother and also to us. The home is very well managed and beautifully decorated. Excellent food and our mother has returned home a very different woman. Thank you.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you Caroline for your lovely feedback. We know it was a tricky time for the family, but Mum was an absolute pleasure for us and we are glad to have been able to help all around. Maybe see you in the future. Best wishes from the Cotswold team.

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Review from H S (Daughter of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience

Mum is so very happy at the Cotswold. Through this very difficult time, all the staff have treated her with dignity, superb care and support. Often short-staffed, the staff have shown dedication and a can do attitude. It is so reassuring, as her daughter, to know she is safe and happy. Since her arrival

at the home, her health and wellbeing have improved to the point where she is able to take short visits out. Thank you to everyone. You are all amazing.

Reply from Jessica Poyant, General Manager at The Cotswold Home

Thank you for this lovely review. It is an absolute pleasure looking after your mum and lovely to read you are happy with the care she receives and you can enjoy taking her out.

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Review from Hugh C (Respite Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

I have seldom been to a place where one is fitted in seamlessly. The staff could not be more helpful and friendly and I felt at home at once. For the first time in almost three weeks, I could eat my fill of the excellent cooking and begin to enjoy eating again. I might achieve replacing the last stone

in weight. The place is quiet at night so that, for once, I slept.

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Review from C S (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

My frail 90-year-old father's needs were not met by the home during his residence, e.g. no accessible drinks, often not shaved, not had creams properly applied. He is blind, deaf, diabetic and suffers other ailments, but is a gentle, quiet-spoken man who never raises his voice. The home failed to keep

his evening routine and when he became disoriented and distressed, they sent him to hospital instead of putting him to bed. The hospital found nothing wrong but the home refused to accept him out of the ambulance when he was returned. They never told him or me, they were ejecting him and he was found by my husband in A and E, who took him to our home.

Reply from Alex Davies, Head of Communications & Marketing at The Cotswold Home

This is an isolated incident and extremely rare to receive such a review.
We are working with the family to resolve this situation and are very disappointed that they have not been happy with the service their father received.

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Review from Margaret J (Respite Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

Having stayed at the Cotswold Home three times now, twice recuperating after surgery, and recently for a 'holiday', I cannot speak too highly of the excellent nursing treatment and the care and respect all the staff show towards the residents. No request was too much trouble or met with indifference

resulting in a very happy atmosphere. The rooms are furnished to a high standard and several lounges provide welcome areas for visitors and residents alike, and the cuisine is second to none.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Thank you so much for your wonderful comments, of which we very much appreciate. It was a pleasure as always to have you to stay with us and we look forward to you visiting again at any time.

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Review from Jackie G (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to The Cotswold Home for end of life care, and from the moment he arrived, the care and attention he received 24-hours a day was outstanding. I am immensely grateful to the nurses, carers, domestic staff and the management team for creating a caring, compassionate, respectful,

calm and peaceful environment in which he spent his final days. To lose a loved one is tough, but my abiding memory will be the kindness, compassion, care shown to both of us from everyone at The Cotswold Home.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Dear Jackie, it was a privilege to care for your husband at that last stage in his journey and allow you to take off your carers hat and be his wife by his side. Thank you for your very kind comments.

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Review from Margaret B (Sister of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

I was very pleased with the care my sister received, particularly from the staff from the manager across the board. The appearance of the place, the catering, the cleaning and maintenance are all first class. You definitely get what you pay for.
It gave me comfort to know that my sister was in good

hands, and I know all the staff were very fond of her.
Very many thanks to you all.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Dear Maggie,
Thank you so much for your kind comments and your effort in writing this review. We all at the Cotswold Home appreciate this. Although your sister is no longer staying at the Cotswold due to her increasing needs, we really enjoyed her time with us and we do miss her. I wish you all well.
Kind regards.

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Review from D R (Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

If you can take rich food you must pick and choose. There is plenty of choices, especially with fresh fruit and veg - a good variety. Do not be deceived by some of the high faluting titles on the menu, especially if you have eaten the real thing - plenty of menu choices. The nursing staff when overstretched

do not always say appropriate things and can upset this resident. All know their jobs, which are performed efficiently and one has real confidence in them. No one is forced to do anything.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Thank you, Daphne, for your review and feedback to the home. We, as a home, take all feedback seriously, and I will address the issue you have raised with our nursing staff to ensure you view your staff here as a positive response. You have made some very kind comments, and I will share them all with our teams.
Thank you.

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Review from Ruth L (Respite Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

Everything is excellent. All staff helpful and kind.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Thank you for your lovely review and comments. We have enjoyed having you stay with us immensely and will certainly miss you. Please come back and see us again soon.

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Review from Mary B (Respite Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

I arrived here after breaking my hip very badly. I had the operation (very well) I am sure, and arrived here a week later on 13/01/2021 for rehab. I was met with smiles and care beyond all expectations. I was given a bed bath on arrival and another one the next day. Physio regularly, and all aids necessary

and help provided as I progressed through the day and night. The atmosphere here is very friendly, professional and encouraging. The dining room beautiful, and the food excellent with a very good healthy choice and very well served. The surroundings are quiet, and the garden well kept.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Thank you, Mary, for your kind words and feedback. I am so pleased you enjoyed your stay with us, and we miss your lively input during our dining room experience.
It was lovely to see you improve in your mobility with the assistance of our in-house physiotherapist, and from arriving quite immobile to walking out at the end of your stay.
I am so pleased we were able to make a difference.
I hope to see you again if you need our services.
Thank you.

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Review from Judith B (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in The Cotswold Home for over seven years, and during that time, she has received excellent care. During the last year in the Covid19 pandemic, when visiting has been so restricted, the home has been very accommodating to my mother's needs. My mother has been bed-bound for the last

eighteen months, so during periods of lockdown, it has been difficult to visit. The staff have been very helpful at all times in giving me updates on her condition.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Thank you, Judith, for your very kind comments and feedback. Here at the Cotswold Home, we aim to provide the highest level of person-centred care and will always listen to our residents and relatives so ensure any concerns are addressed promptly.

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Review from Hugh B (Nephew of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience

My aunt has been in The Cotswold Home since August 2019.
She chose to go there as it has an excellent local reputation, and I was greatly reassured by the then manager's assertion that "we always look after our local ladies"
From the start of my aunt's residency, and throughout the very difficult

recent pandemic, I have always found the home staff to be particularly approachable and accommodating, and that the environment is safe and nurturing for anyone at that stage of life.
There is always a twinge of guilt one feels when your loved one goes into a home, but in the case of The Cotswold Home, I know she is far better looked after there than I or any other members of my family could ever possibly provide.
The dignity and kindness afforded her is what I expect and what she deserves, and I would have not hesitation in recommending this establishment to others considering it for a family member.

Reply from Amanda Cordery, General Manager at The Cotswold Home

Thank you for your very kind and appreciated comments. We, at The Cotswold Home, aim to ensure our residents receive the highest level of person-centred care and always welcome any feedback. Your aunt is a very valued member of our home community.

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Review from Claire B (Respite Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

Having had an aortic valve replacement surgery in hospital, I spent one week here at The Cotswold Home to help me to recover before returning home to my husband, who needs support. In every respect, the staff could not have been kinder or more helpful (especially with medication). Thank you to everyone.

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Review from Jo C (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

Mum and dad came to this care home after a very unhappy experience in another in Kent. Thank goodness the homes are incomparable - the food, staff, care have been wonderful and despite difficult personal circumstances they settled in well. The manager and carers have been really well organised during

the lockdown and have managed to keep us well informed and to facilitate FaceTime when possible. Sadly, mum passed away in June 2020 after a short illness. Mum was treated with the utmost compassion, dignity and respect and Dad received extra attention and time and kindness during this difficult period. We, as a family, also received wonderful support and kindness and visits we’re facilitated in accordance with guidelines and despite restrictions to enable us to be at Mum's bedside during her last days. I have utter respect for the manager, and her team and am confident that Dad will continue to receive the support and care he needs, especially in these difficult weeks after mum’s passing.

Reply from Helen Adams, General Manager at The Cotswold Home

Thank you for your kind words in regards to myself and the rest of the team here at the Cotswold Home. Your Mum is still missed by all, but especially myself.

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Review from Derek R (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

The Cotswold Home is exceptional in every way. The way they have dealt with the pandemic is testament to the professionalism and dedication of the entire team. However, beyond the Covid crisis life goes on in care homes and in this one my parents have been well very cared for, very well fed and in truth

loved. The move to the Cotswold Home was from another home and the differences were stark. I cannot recommend it highly enough.

Reply from Helen Adams, General Manager at The Cotswold Home

Thank you for the lovely feedback that you have given to the team, it is greatly appreciated for recognition of the care that the team provide.

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The Cotswold Home

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Funding & Fees Guide for The Cotswold Home

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