Freeland House

Wroslyn Road, Freeland, Witney OX29 8AH
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9.5 45 Reviews
  • Freeland House, Witney
Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings.

The team believe their residents should have their independence, dignity and freedom of choice respected at all times. Carers encourage an active and socially engaging lifestyle with many events, outings and entertainment provided to enhance and stimulate quality of life.

The home is part of the Minster Care Group portfolio and the philosophy is to fulfil excellent physical, mental and emotional health ensuring compassionate care by a team of highly experienced staff.

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Care Provided by Freeland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • May Payne (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (91)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Freeland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,375
  • (these prices are only a guideline, please contact Freeland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Freeland House Reviews (45)

Total of 45, showing 1-20
9.5

Freeland House has a Review Score of 9.5 (9.504) out of 10, based on 15 reviews in the last 2 years. Over all time Freeland House has 45 reviews.

Overall Experience

  • 33
  • 10
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  • 0
  • 0

Date Published

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Review from Neil H (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dignity and compassion that the Freeland Care Team showed my father was excellent. Dad really felt comfortable and 'at home' in his room. He really enjoyed engaging with the staff on a daily basis. The response from his daily carers when he died was testament to how much they liked him and the relationship
he had with them.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely feedback and taking the time to review us, it means so much to the team. We will continue to do our best to achieve high standards. Thank you once again.


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Review from Valerie D (Sister of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been staying at Freeland House since he left hospital mid October having been diagnosed with an inoperable brain tumour. He is now having palliative care here. The whole experience of his stay has been marvellous. He was able to enjoy his first couple of weeks and constantly said how
much he loved it here. Every member of staff are kind, caring and wonderful - they make you feel like a real member of the family. They truly could not have looked after my brother any better and give him and us much comfort and care.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for your wonderful feedback, it means so much to the team. We will continue to do our best as always and we really appreciate you taking the time to review us.


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Review from C G (Husband of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home, well worth the money.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us. Your feedback is really valuable and helps us to improve the service we provide.


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Review from H C (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to Freelands House in November 2023 - June 2024. We can't thank them enough for all their help and support while looking after our mum. They are such a dedicated team that always treated us like family and also went the extra mile. 100%.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us. Your feedback is so valuable to ensure we continue to achieve high standards. It has been so lovely to have your support.


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Review from T W (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is an excellent care home and I hope it will carry on in the same way.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for your very kind words. It is so lovely to have your support and we will continue to do our best as always.


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Review from Linda S (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at the lodge, Freeland House Care Home for almost a year. During her time here, she was well cared for and very happy. From the managers, office staff, activity organisers, nurses and carers, they all made Mum's time here the best it could be. The lodge itself is beautiful and
Mum had a lovely room with nice views. Mum took part in many of the activities, jigsaws, bingo, listening to music and the TV but she especially liked the singers that came in and entertained them all. Mum enjoyed being out in the garden, going for walks around the village and a few trips to the local pub for a Guinness. We, as a family, could not have asked for Mum to have had better care. The compassion everyone showed when Mum died on 23rd August 2023 was very comforting to us all. I recommend the lodge 100%.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for your wonderful comments.
I'm so pleased your mum enjoyed her time at The Lodge and it was a pleasure to look after her.
We really appreciate your feedback.


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Review from D G (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people. Understanding, kind and helpful.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
Your feedback is valuable, to ensure we continue to provide high standards.
We will continue to do our best at all times.
Thank you.


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Review from Susan W (Sister of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since he moved to Freeland House in October 2021, my brother has been very happy and settled. The staff always treat him with respect and work to understand his needs, despite his severe communication difficulties. He can be very difficult about joining in with the activities, but they use persuasion
to encourage him and sometimes succeed! The management team is well-led and the staff seem confident and happy in their work, which definitely helps to create a warm and friendly atmosphere for the residents. My brother really likes his spacious room and enjoys the food. Given that it is a very old house, with lots of cosy nooks and crannies, it is as clean as it can possibly be and is obviously well maintained. I would be happy to recommend Freeland House to anyone looking for a safe home for their loved one.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for your lovely review, it's wonderful to receive such wonderful comments.
We will continue to do our best as always.
Thank you once again for your kind words, it's great to have your support.


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Review from I G (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite, any issues that I have are answered straight away or in a reasonable period. They update me every month on Mum's condition. The home itself is clean and tidy, we look forward to our visits.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us, your feedback is really valuable and ensures we continue to achieve high standards.
We will continue to do our best at all times.
Thank you for your kind words.


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Review from Dawn W (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Freeland House for a few years now. I find the staff are very caring and informative about my mother's health and well-being. I do not worry about her as I know she is being looked after. She has a lovely room overlooking the gardens. The carers regularly communicate
with me to update me on my mother's health and I am always welcomed when I visit.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
Your feedback is really valuable and ensures we continue to achieve high standards.
It's so lovely to have your support and we will continue to do our best.


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Review from J M (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Freeland House for nearly 2 years now. During this time he has received excellent care and has been well looked after by a wonderful team of dedicated, kind and helpful carers and nurses.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us - your feedback is really valuable as it ensures we continue to achieve high standards.
It is so lovely to have your continued support and we will continue to do our best as always.


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Review from L P (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and very helpful. They do their best to keep mum clean and comfortable. Clothes are regularly laundered. Staff will try and sort out any issues straight away. I am informed of any changes to mum’s health

Reply from Suzanne Creed, Administrator at Freeland House

Thank you for taking the time to review us and for your continued support for the home. Your feedback is really valuable to us and ensures we can continue to achieve high standards. We will continue to do our best as always.


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Review from Stephen W (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Freeland House a lovely caring and always welcomed home for my mother. The staff and nurses are always ready to help in any way possible. Food is excellent and there is always a cup of tea available if we want one.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for your continued support. Your feedback means so much to the team and is very much appreciated. We will continue to do our best as always.


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Review from C S (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Freeland House gives my parents the very best care and attention. During Covid outbreaks they tried to ensure life in Freeland carried on as usual and continued to keep us updated with all of the relevant information and news during this difficult time. I value the updates I receive concerning
their care, staff always ask if there is anything I would like to know. I can’t thank the staff enough, everyone at Freeland House is amazing.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us. Your feedback is really important so that we can continue to achieve high standards.
We will continue to do our best as always.


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Review from Timothy H (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mother's care. A nice home and grounds with pleasant and helpful staff. Her carer has formed a good bond with my mother and keeps me informed about progress and anything I need to know.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
The Team work really hard so it is so lovely to receive positive comments.
We will continue to do our best as always.


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Review from Agnes S (Sister of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very pleasant when we come. We always look forward to our tea and cake.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your review and your continued support - we always look forward to seeing you all too. We will continue to do our best as always.
Thank you once again.


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Review from J L (Sister of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is a beautiful old building with lovely grounds. All staff are very helpful and friendly. I am happy that my sister is in their care as I am confident that she is being looked after. As I don't live locally this is very reassuring.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for taking the time to review us - your feedback is so valuable to us.
We will continue to always do our best.
Thank you once again.


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Review from Richard O (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Freeland House was excellent! Management, admin, nurses, carers. Absolutely fantastic, 11/10.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
It's wonderful to receive such lovely feedback and I will be sure to pass your comments on to the team.
Thank you!


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Review from Gail G (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is a fantastic nursing home. The building is grand and imposing and it has the feel of a country house hotel. It has beautiful, well-kept gardens for residents to enjoy and is set in picturesque countryside. The thing that makes Freeland House outstanding is the friendly, patient, kind,
caring and dedicated team of staff that work there. Nothing is ever too much trouble, no matter how busy they are and no matter what pressure they are under. They make a very difficult journey, for both resident and family, much easier to navigate.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely comments and kind words, we really appreciate it.
We will continue to give our best at all times & it was a pleasure to have looked after Mum.
Thank you once again.


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Review from Margaret T (Niece of Resident) published on 27 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we speak to about Freeland House say the same thing, it is lovely and the staff are very caring to the residents and the families.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Freeland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Freeland House is calculated as follows: ( (149 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 174 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.676 Points relating to the number of positive Reviews for Freeland House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 15 Positive Reviews ÷ 22.2 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Freeland House

What types of Care is Freeland House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Freeland House provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Freeland House have?

There are 91 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Freeland House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Freeland House to the centre of Witney?

3.9 mile(s) as the crow flies, distance by road may be significantly further.